Administrative Assistant Customer Service

Maria e. Talavera

***** ****. ****** ***** ( LOXAHATCHEE, FL 33470 561-***-**** (

***********@*****.***

Administrative Assistant

. Dedicated and technically skilled bilingual business professional with a

versatile administrative support

Skill as an administrator, administrative assistant, and secretary.

. Believes that teamwork, organization and respect of others is the key to

any success.

. Expert in MS Office, and other computer applications/systems.

Key Skills

Organization Travel Arrangements Records Management

Expense Reports Spreadsheet & Database Meeting & Event Planning

Bookkeeping & Payroll Creation

Office Procedures Accounts Payable/Receivable Inventory Management

Fluent in Spanish Correspondence handling

Customer Service Multicultural

Letter Drafting Interaction

Experience

Palm Tran Connection, WPB, FL 2006 to 2014

Administrative Assistant

. Determined and launched office procedures

. Greeted customers, determined nature of dealing, and directed customers

to correct person or department

. Translated documents and information for Spanish only speaking customers

. Answered phone calls using a multi-line system

. Created Excel spreadsheets for management

. Recorded Accounts Receivable, invoicing, and handled daily deposits

. Prepared and proofread correspondence, invoices, presentations,

brochures, publications, reports and relevant material

Oakwood Center of the Palm Beaches, WPB, FL

2005 to 2006

Administrative Assistant

. Provided administrative and clerical duties for the clinical staff

. Opened, sorted, and distributed incoming messages and correspondence

. Typed memos, correspondence, drafts, and emails

. Filed, stored, and maintained confidential files

Illustrated Properties, WPB, FL

2004 to 2005

Administrator

. Entered and maintained property listings in MLS software, company

website, and email campaigns,

. Prepared forms and other documents related to sales renewals, leases, and

exclusive agencies

. Provided the office, title company and clients with all the necessary

documents and data.

. Maintained and distributed vendors contact lists for agents

Education

Randolph Community College, Asheboro, NC

A.A.S in Business Business Administration

A.A.S. Office System Technology

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