IT Support
Resume:
Robert J. Barnes
*** ********* ***** ● Kouts, IN ● 219-***-**** ● ***********@*****.***
Computer Technician
Seasoned computer technician with extensive experience reducing costs and downtime by diagnosing, troubleshooting, and solving
hardware and software problems. Works effectively independently or as member of a team, possessing a combination of strong
technological knowledge and skills alongside demonstrated time management, operations management, and decision making abilities
cultivated through 20+ years of business ownership. Currently pursuing Associate of Science in Computer Information Systems.
Possesses a valuable set of skills and experiences that include 15+ years of loyal service to and consistent promotion at major
international resin supply company, 15+ years of simultaneous successful business ownership, analytical problem solving skills, and
motivational leadership ability. Seeks to benefit employer by quickly and accurately executing repairs while reducing downtime by
preventing problems.
Areas of Expertise
Project Management ● Help Desk Troubleshooting ● Data Analyst ● Collaboration ● Solutions Development ● Efficiency ●
Employee Training Communication Interpersonal Skills ● Attention to Detail ● High Stress Environments
Technical Skills
MS DOS 5.0 to 6.22 ●Microsoft Windows 3.1 to 8.1 ● Microsoft Access Superuser/Advanced Programmer
● LAN Mapping ●Pivot Tables &Vlookups ● Microsoft Office ● Linux Red Hat ● Umbutu ● Intuit
● Quicken for Home and Business ● QuickBooks.
Professional Experience
Miscellaneous Ongoing Contractual Work:
Manpower, Metro Region, May 19, 2014 Present
Senior Data Analyst, Help Desk/Customer Service, Chicago Public Schools Accountability
Department. Roster Verification Project. Duties: provide technical support to customers, select and size product
based on application needs, write and troubleshoot sample programs, provide technical data and information, through
technical telephone calls, emails, and web casting. Project successfully completed June 13, 2014.
S & R Resources, Indianapolis, IN, April 28, 2014 Present
Windows 7 Migration Technician, Duties: Refresh computers, map network printers, install
applications, manage a deployment list, document and certify completion of migrations to project leader,
provide technical assistance to end user for the State of Indiana, FSSA Department.
Adecco, Hobart, IN, April 25, 2013 Present
Service Technician, Duties: Calibrate new computerized IV equipment, accurately enter calibration
information into computer program, while maintaining a high level of productivity in Northwest Indiana
Hospitals.
Geeks on Site, Miami, FL, August 13, 2014 Present
Part time, PC Field Technician, Duties: Make house calls and travel to businesses to fix computer problems that can’t be solved
over the phone. In conjunction with tech support teams, diagnose and remedy a wide range of computer hardware and software
malfunctions, as well as perform routine updates and upgrades. Field technicians assess whether problems can be resolved on site
or if parts are needed to resolve issue to reduce business down time. Printers, scanners and other peripheral devices may be
diagnosed and repaired by field techs, as well. Businesses may also contract computer field techs to perform regular preventative
maintenance on their computers.
CROSSMARK, Plano, TX, January 2014 Present
Part time Merchandiser Retail Representative, covering Lake, Porter and LaPorte Counties.
Ensure that a proper level of stock is maintained, and that the merchandise is displayed appropriately with proper signage and
favorable shelf placement. This includes setup, plan o gram execution, as well as the stocking, facing, and rotating of the
manufacturer’s products. Building relationships with store management.
Robert J. Barnes, Page 2
CROSSMARK, continued
Essential Duties and Responsibilities:
• Accurately report all completed retail tasks via the appropriate designated systems.
• Complete required training and certification programs.
• Implement retail schematics and merchandising materials.
• Provide excellent customer service and develop professional working relationships with store management, associates and
other merchandising companies to effectively meet company and client objectives.
• Insure proper maintenance on all company equipment.
Sole Proprietorship: Computer Repair & Support, Northwest Indiana Region, 1990 Present
Computer Support Specialist & Owner
Satisfy numerous of personal/business clients by building, diagnosing, maintaining, purchasing, and implementing computer
systems. Facilitate internet use by deploying multi user networks.
Key Accomplishments:
• Built custom personal computer that veterinarian client used in operating room as animal EKG.
• Cut losses of $7,000/hr by working for 88 straight hours to replace 17 year old computer for local steel company after
sudden breakdown, installing more credible machine.
• Reduce corporate/personal loss by accurately backing up data.
• Utilize astute problem solving ability to identify customer needs and develop effective hardware and software solutions,
designing computer systems for specific purposes and making informed recommendations for employee purchases.
• Demonstrate communicative/ interpersonal ability by teaching clients to use hardware/software.
AOC, LLC (Formerly Alpha Owens Corning), Valparaiso, IN, 1991 2012
Chemical Blend Specialist (1998 2012)
Contributed to organizational quality by maintaining highest standards of excellence while manufacturing vinyl ester and polyester
resins. Exhibited extensive attention to detail by organizing and labeling production materials for shipment and holding, ensuring
proper distribution of materials and reducing costs due to mistakes.
Key Accomplishments:
• Promoted to position based on strong track record of excellence.
• Bolstered organization wide performance by training new employees.
• Improved efficiency and accuracy by operating computer automation program for product production, labeling, and
storage components of process.
• Ensured products were high quality by conducting robust chemical, and visual tests.
• Saved company time and $3,000+ per year by presenting cost savings idea that was lauded by upper level management.
Maintenance Clerk/Computer Support Specialist (1991 1998)
Propelled organization to achieve greater profit margins by implementing new programs and automation processes that saved time
and money. Simultaneously performed multi faceted role that included ordering parts/supplies, ensuring safe work environment
through collaboration with environmental safety coordinator, and processing financial/performance reports.
Key Accomplishments:
• Significantly improved operations and reduced costs by implementing computerized work order file system, preventative
maintenance program, time card/payroll reporting program, and plant wide employee training database program.
Education & Training
Ivy Tech Community College, Valparaiso, IN, Associate of Science, Computer Information Systems, Expected 2015
Davenport University, Merrillville, IN, Certificate in Data Processing and Accounting
Purdue University North Central, Westville, IN, Completed Courses in Computer Programming
Compu Train, Inc., Merrillville, IN, Completed Intermediate, Advanced, and Power User courses for Building and Designing
Applications in Microsoft Access
Sequitur Systems, Chicago, IL, Completed Introduction, Using, and Intermediate Programming
Robert J. Barnes, Page 3
Community Leadership
AWANA Clubs – Organized, developed, executed, and monitored children’s program, serving as whole program director (4 years)
and class leader (3 years).
Juvenile Detention Center – Volunteered technical services and equipment, improving offenders’ access to education.
Power Paws Reading Program – Improved student reading skills, peer relations, social skills, self worth, and confidence by
volunteering in school/library setting, allowing reluctant readers to practice reading out loud to dog.
Robert J. Barnes, References
Christina Pagan, Project Manager Marcy Rios, Human Resources
Chicago Public Schools Geeks on Site
Department of Performance Policy and Data 169 E. Flagler, Suite, #1012
125 South Clark – 16th Floor Miami, FL 33131
Chicago, Il 606**-*-***-*** 5345
Brian Brown
Jeremy Crandall Merit Steel Co.
Lead Windows 7 Migration Specialist Computer Support Customer
3161 Hickory Street State Road 8
Portage, IN 46368 Kouts, IN 46347
***********@*****.***
Dr. Mary Ann Sheller
Royce Taylor, Recruiting Manager Vale Park Animal Hospital
S&R Resources Computer Support Customer
8557 Bash Road Suite 201 2606 Valley Drive
Indianapolis, IN 46250 Valparaiso, IN 46383
*******@******.***
James Fankhauser
Adecco USA INC BP Process Operator
9171 Towne Centre Drive 144 Rillstone Drive
Suite 215 Kouts, IN 46347
San Diego, CA 921**-****-*** 309 7858
219-***-**** Randy Yager, Owner
Ace True Value Hardware
Christa Kissel, Territory Manager, Midwest 204 S. Main Street
CROSSMARK Kouts, IN 46347
CROSSMARK, HOME OFFICE
5100 Legacy Drive Paul Strasburg, AOC
Plano, TX 75203 755 Capital Road
469-***-**** Valparaiso, IN 46385
Contact this candidate