Customer Service Representative

Darren Young

**** ******* ****, ************, ** 32225

Phone: 904-***-**** *********@*****.***

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving

Problems ... Increasing Sales

• Dynamic customer service professional experienced in both call-center and

retail store settings.

• Proficient in listening to customer needs, articulating product benefits and

creating solutions that provide value to the customer.

• Build and maintain enduring customer relationships to boost sales and

generate repeat business.

Experience

Stericycle Call Center Customer Service Representative, 12/2013 to 10/2014

• Respond to telephone inquiries, providing quality service to customers and

associates inquiring about the availability of products or status of orders.

• Listen attentively to caller needs to ensure a positive customer experience.

• Access electronic and paper cataloging systems to look up product information

and availability.

• Strive for quick complaint resolution; commended by supervisor for the ability

to resolve problems on the first call and avoid escalation of issues.

• Excel within a service-oriented company, demonstrating a talent for

communicating effectively with customers from diverse backgrounds.

Batteries Plus, Jacksonville, FL Retail Associate 1/2013 to 12/2013

• Ensured customers were satisfied with every part of the flooring experience,

from initial greeting through order completion.

• Memorized the company’s product offerings; contributed to a 12% sales

increase for the quarter by communicating product benefits and providing

excellent service.

• Recommended solutions within customer budgets and proactively followed up

with all leads.

Contact this candidate