Senior Technical Analyst
Resume:
Stephanie Morones
********@*******.***
**** ********* ****, *******, **, 75089
GOAL
Senior systems support specialist seeking to utilize knowledge and skills in an innovative, supportive and driven
environment contributing to the company revenue stream.
EXPERIENCE
2004-Present Tyler Technologies Plano, TX
Senior System Specialist – Unix and Windows
• AIX systems administration for national network consisting of over 100 individual clients.
• Support Courts and Justice proprietary software resident on Linux with IBM hardware.
• Outstanding customer service skills and a dedication to the customer service experience.
• Work with SQL 2000, SQL 2005, SQL 2008, and Windows 2008 R2, IIS and Symantec Backup Exec.
• Can perform complex tasks independently and contribute dynamically to a diverse team.
• VPN daily to varied client networks supporting server systems and end users. VPN connections are a
surprising variety of connections ranging from Cisco, Microsoft, Checkpoint, VNC to name a few.
• Provide remote support for servers, PCs, scanners, routers, and various other hardware devices.
• Support on site visits to clients for upgrade or install of new AIX and Windows servers. Install, relocate PCs,
setup routers, switches, and other hardware devices. Provide end user training for applications.
• Install and configure operating systems, including AIX, Windows with associated third party software.
• Collaborate with internal groups including Implementation, Development, DBA's and Applications teams.
• Communicate with external IT groups to resolve technical problems with Linux and Windows.
• Monitoring systems, checking backup statuses, making sure the applications are working, installation of new
servers and or redeploying new/existing applications on servers and checking security integrity.
• Develop operating procedures for system administration activities including system monitoring, performance
tuning, backup/recovery, server architecture design, and system maintenance.
• Administrate over 300 servers, nationally, running Windows Server 2003, 2008 R2 and IBM AIX software.
• Monitor and maintain availability, performance and security of systems software, hardware and related
applications to include firewall configurations, VPN connections and virtual desktops.
• Provide guidance, assistance, cross-training and troubleshooting insights to co-workers.
• Troubleshoot and resolve network problems related to SQL and IIS connectivity.\
• Assigned as lead technician for end user technical related issues. Providing a high first time resolution.
• Host reoccurring internal training classes for Linux administration and configuration.
• Go to person on the team for internal agencies when engaging the technical services team.
2000-2004 Global Consultants Inc. Coppell, TX
Unix Administrator, Systems Administrator/Analyst
• Provided remote telephone and remote session support for all RS/6000 and PSeries device types.
• Solve problems ranging from break/fix, installation, set-up and configuration to identification of failing
hardware and development of action plans for field service personnel.
• Answered customers’ pre-sales questions including integration of older equipment with possible newer
purchases and making suggestions for equipment upgrade or replacement.
• Subject Matter Expert on new systems including the Regatta family of devices.
• Worked in Open System environment with customers who use many third party products and helped customer
integrate them with their IBM systems.
• Contracted to IBM (WebSphere and Component Broker Level II Support Department)
• Responsibilities include serving as technical infrastructure lead, responsible for coordinating and effecting
move of more than 100 lab and office computers without disrupting support department business
• Responsible for configuring WinNT, Solaris, Linux, Win2K, and AIX machines as required
• Operating systems installed and configured include DOS 5.x-6.x; Windows 3.x/95/98; Windows NT Server
and Workstation; Sun Solaris V.2/6/7; Novell NetWare 3.x-4.11
• Successfully established gateway using AIX and patching into token ring and Ethernet patch panels
• Network availability/assurance manager including all hardware testing, troubleshooting and problem
assessment and resolution, including replacing and configuring motherboards, floppy drives, hard drives, CD-
ROMs, modems, peripheral cards, network cards and other hardware devices as required
• Provide technical support for UNIX and WinNT system users, including support of desktop systems as well
as software and networking issues for UNIX, AIX, PC, Linux, and WinNT systems
• Support Lotus Notes, voice services, network services and secure lab access for department staff.
• Actively participates in project planning and takes a leadership role as needed to ensure timely and successful
completion of projects assigned to Linux environment.
• Responsible for managing and assigning IP addresses throughout the WebSphere/Component Broker Support
organization
EDUCATION
Texas State Technical College
Associate Degree in Administration and Computer Science.
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