Manager Engineer
Resume:
Albert (Billy) Shanks
Baytown, TX. 77523
*********@*****.***
Summary:
Results-oriented IT professional with 18 years MS Exchange including almost 4 years MS Exchange 2010
experience with an extensive background focused on developing and implementing collaborative strategies,
technical platforms, and solutions that enhance internal/external customer experience. Specialize in leading
cross-functional teams to effectively align collaborative operations with corporate strategy, leveraging a wide
range of human and capital resources, improving processes, and ensuring achievement of deliverables.
Professional Experience:
7/2013 – Present Macquarie Group Limited
Sr. Manager – Collaborative Technologies
• Responsible for Exchange 2003 Operations Strategies and stability of platform.
• Operations ownership of BES Services, Good GMC/GMM, Quest Messagestats, Symantec EV,
Symantec Messagelabs, Clearswift Mimesweeper, Messagemanager Fax, MS Group Chat, MS OCS
2007 R2
• Responsible for Improving Availability, Increasing Proactive effort for L2 operations and Operations
overall, Improve and maintain quality of data timeliness, accuracy, completeness and improve client
satisfaction
• Responsible for L2 direction and procedures around operations stability.
4/2013 – 7/2013 Baker Hughes, Inc. (Contractor)
MS Exchange/Unified Communications Architect
• Responsible for MS Exchange environment supporting 85,000 users globally in a mixed Exchange
2003/2007/2010 environment. Environment consists of 66 Exchange servers.
• Responsible for new DR site testing for Exchange 2010 environment including replicating Public Folders
to DR site.
• Lead on project to remove Public Folders from Exchange 2007 and move to Exchange 2010.
• Support mobility using BlackBerry 5, Zenprise and Active Sync.
• Responsible for SCOM 2012 monitoring of Exchange 2010.
6/2012 – 10/2012 Greenberg Traurig (Law Firm)
Manager – Enterprise Messaging
• Responsible for MS Exchange environment supporting approximately 7000 mailboxes in a mixed
Exchange 2K 3 and 10 environments. Environment consisted of 30 Exchange Servers. Of these
servers, approximately half of them are running on VMware including the Blackberry Server. Part of the
leadership team responsible for the migration of the environment from Exchange 2003 to 2010.
• Manager for 3 engineers globally responsible for adhering to and creating company policy around
collaborative services`, day to day operations, new technology testing, including Exchange 2003,
Exchange 2010, Active Sync, Zenprise Device Manager, Blackberry, Enterprise Vault.
• Manage technical aspects of project to migrate Exchange 2003 to Exchange 2010
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• Responsible for migration planning and execution of Public folders to Exchange 2010 utilizing VPN to
connect and work after hours.
• Coordinated and setup monitoring needs utilizing SCOM 2007 on Exchange 2010.
• Manage technical aspects of messaging projects around Exchange 2010, EV upgrade, Zenprise Mobile
Device Mgmt upgrade and day to day operations and end user ticket resolution.
• Interfaced with upper management on direction and budget constraints to best deliver services within
budget.
• Utilized Remedy ticketing system to work end user issues.
10/2011 – 06/2012: CSS (Certified Security Solutions)
Migration Consultant
• Consultant for Exchange 2003 to Exchange 2010 for Smith Intl to SLB merger, approx. 30,000+
mailboxes
• Responsible for the Quest Migration tool. Checked status of the Mailboxes to make sure that they are in
sync prior to finalizing the move to the 2010 environment
• Manage project for scheduling, execution, resource requirements
• Responsible for troubleshooting issues with QMM(Quest Migration Manager)
• Responsible for troubleshoot any exchange related issues during migration
• Responsible for staging, syncing and switching all Smith Intl email to SLB exchange environment
4/2009 – 8/2011: Invesco Ltd
Team Lead/Supervisor – Collaborative Services NA
• Lead/Supervisor for 5 engineers responsible for all collaborative technologies in North America.
Responsible for direction on development of new technologies for approximately 5000 users in one
datacenter and communication/collaboration on new technologies with colleagues in offices around the
globe in Europe/Asia.
• Responsible for projects to rollout OCS 2007 R2 and upgrade to Lync 2010, Exchange 2010 migration
from Exchange 2003.
• Manage resources on the implementation of Collaborative Technologies across all regions with the
ability to adapt management style to the individuals’ way of thinking.
• Implemented 2 factor authentications for OWA to increase security through F5 for external connectivity
to email.
• Implemented SCOM 2007 R2 monitoring for all services around Collaborative services.
• Installed MP for SCOM 2007 R2 for Exchange 2010.
• Manage a 6 way cluster 4 active/2 passive for high availability.
• Responsible for Disaster Recovery at secondary datacenter in Austin, TX.
2/2007 – 4/2009: Weatherford International, Inc.
Manager – Global Messaging Systems
• Responsible for the development, documentation, implementation, and management of the enterprise-
wide messaging system using MS Exchange 2003 and associated applications. Managed staff of 3
local messaging admins and 6 remote admins in data centers across the world supporting 38,000
mailboxes with a 1 million dollar budget.
• Developed implementation guidelines for email archiving project globally using Mimosa Nearpoint.
• Developed and implemented migration from Postini hosted spam/anti-virus to an in-house Ironport
SMTP gateway solution with a large reduction in false positives and help increase end user productivity.
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• Managed 7 BES servers with over 3000 devices implemented on virtual servers saving hardware costs.
• Redesign Exchange 2003 environment to greatly improve performance and reduce number of servers.
6/2004 – 2/2007: EGL Eagle Global Logistics (now CEVA Logistics)
Sr. Exchange Engineer
• 3rd level support for all Exchange 5.5 to Exchange 2003 migration including solving rights issues, mail
flow issues and connectivity with legacy clients. Responsible for 24/7 Worldwide support of Exchange
2003 in 4 datacenters located in Brazil, London, Singapore and Houston. Blackberry Enterprise server
administration and implementation.
• Installed and monitored all Wintel servers with MOM 2005 and NetIq Appmanager 6.0 globally.
• Responsible for SOX reporting to Security utilizing NetIq.
• Evaluate and implement IronPort SMTP gateway globally to replace Postini.
• Responsible for all executive support for Outlook and Blackberry.
• Technical Team Lead for Email Archiving evaluation and selection.
5/2004 – 6/2004: ServiceMaster, Inc.
Sr. Exchange Engineer
• Team Lead for developing and implementing Exchange 5.5/2000 migration to Exchange 2003.
Responsible for all 3rd level support on existing environment and any migration related issues. Located
in Memphis, TN.
• Approx. 10,000 users in the US.
5/2001 – 3/2004: SCI
Exchange Engineer
• Technical Team Lead for implementing and migrating to Exchange 2000 from Exchange 5.5.
Responsible for replication between Exchange 5.5, Exchange 2000 and Active Directory. Migrated and
replicated Public Folders, DL’s, and Contacts from Exchange 5.5 to Exchange 2000 and insured that
the correct security was migrated. 3rd level support for helpdesk. Technical Team Lead for Blackberry
handheld email rollout and support. On-call for 24/7 support.
• Developed and executed seamless migration to Exchange 2000 with no impact on end users.
• Responsible for secure exchange environment. Passed security audit from KPMG.
• Implemented MOM to monitor all Wintel servers.
• Responsible for disaster recovery procedures and plans.
• Developed and implemented plan to migrate UK and France to a new exchange organization after sale
of divisions.
• Developed low cost internet email solution (IMail7) for field employees.
1/2001 – 4/2001: Triad Resources/Coral Energy
Systems Engineer
• Technical Team lead Exchange 2000 migration project.
• Including getting the Exchange 5.5 environment stable and in a position to upgrade to Exchange 2000.
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• Interfaced with the Windows 2000 team in preparing the Active Directory environment for Exchange
2000.
• Did all testing of legacy applications in relationship to compatibility with Exchange 2000.
6/2000 – 1/2001: Waste Management, Inc.
Exchange Architect
• Member of the Windows 2000 architecture team, assisted with the development of the enterprise
strategy for the implementation of Windows 2000 Active Directory and related technologies.
• Technical Team Lead for messaging system evaluation, consolidation to a single messaging platform,
which includes Exchange 2000 architecture, and migration strategy plan.
• Lotus Notes to Exchange 2000 migration planning.
6/1999 – 6/2000: OAO Corporation
Sr. Network Engineer
• Messaging Architect for Johnson Space Center. Responsible for evaluation, testing, documenting and
implementation of all new software solutions, service pack upgrades, and new hardware.
• Responsible for all security related issues involving Exchange.
• Third level support to exchange operations team. Member of Windows 2000 pilot program for NASA
Centers, responsible for testing compatibility with Exchange 5.5.
4/1998 – 6/1999: IBM Global Services
IT Specialist/Exchange
• Team Lead for support of 20,000+ users in North America and 35,000 worldwide.
• Support day-to- day operations in N.A., Latin America and Asia.
• Responsible for NetIq AppManager 3.0 rollout to N.A. exchange servers for monitoring performance
and creating reports for management.
• Responsible for creating and updating procedures for the Help Desk on Exchange.
• Installed and configured Exchange 5.5 servers for Halliburton Corporate rollout worldwide.
• Performed disaster recovery for Microsoft Exchange (v5.0 and v5.5) using Cheyenne Arcserve for
Windows NT (v6.0 and v6.5) and Backup Agent for Microsoft Exchange server (v1.0 and v2.0).
2/1997 – 4/1998: Brown and Root, Inc.
Email Administration Supervisor
• Supervisor of three member team responsible for the day-to-day operations for MSMail 3.2 and
Exchange 5.0 before and during migration.
Member of Design team that was responsible for architecture and standards of new Exchange 5.0 rollout of
approx. 20,000 MSMail 3.2 users worldwide for Brown and Root, Inc.
Technical Skills:
Operating Systems: Windows Server 2008 R2, Windows Server 2003 Enterprise/Standard, R2, 2000
(Professional/Server), Windows 7, Windows 8
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Software Applications: Exchange 5.5, Exchange 2000, Exchange 2003, Exchange 2007, Exchange 2010,
Active Directory, Mimosa Nearpoint, Microsoft Forefront Security/Exchange, Antigen/Exchange,
Exchange/Blackberry, BES(2.6 to 5.02), Quest Recovery Manager for Exchange, Postini, Tumbleweed, SQL
2000/2005, VMware, SCOM 2007 R2, Microsoft Operations Manager(MOM), McAfee Virus Scan 8+, Norton
Enterprise, Outlook 2000/2003/2007/2010, Terminal Services, Tivoli, Citrix Metaframe, NTBackup, Quest
Migration Manager, NetIQ, TrackIt
Education:
• BS – University of Houston - Clear Lake 1995, Environmental Management
• Situational Leadership
• ITIL Foundations v3 Training
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