Customer Service Manager
Resume:
TRINA PICKENS
**** ******** **** ****** ***** ***96 832-***-**** ************@***.***
P RO F I L E
I am seeking a position in a healthcare environment where I can apply my vast knowledge of analytical and
interpersonal skills. I am currently reside in HumbleTexas and I am seeking a position in Houston and the surrounding
areas. I have worked for The Toledo Hospital for 16 years and have worked in various units within the organization
such as Ped’s, Neuro, Vascular and the Emergency Room. I also have a vast knowledge in clerical, computers,
phlebotomy, charting patient care and patient contact
EXPERIENCE
P H L E B O T O M I S T, T O L E D O H O S P I T A L T O L E D O O H I O 1 9 9 5 - 2 0 1 1
Involved in direct patient contact, blood draws, sweat chloride test, bleeding times, I Stats and drug test I also
conducted special studies on patients who are in drug studies. During the many years I spent with T.T.H. I ran my own
sights seeing almost 50-75 patients per day.
P H L E B O T O M I S T, M E D I C A L U N I V E R S I T Y O F T O L E D O T O L E D O O H I O
2005-2011
Involved in direct patient contact going from room to room drawing as many as 30 - 40 patients in a four hour period.
I also work with a wide variety of patient in isolation, transplant, cancer, sickle cell to name a few. I am also capable of
staring I.V’s and preforming blood gases.
P H L E B O T O M I S T, H E R M A N N M E M O R I A L H O U S T O N T E X A S 2 0 1 1 -
PRESENT
Involved in direct patient contact, preform blood draws, processing orders, also ordering supplies to maintain the
smooth running of my site. I am often the first person our patient meet so therefore it is my responsibility to provide
our patients and their families with excellent customer service.
E D U C AT I O N
J E S U P W. S C O T T H I G H S C H O O L, T O L E D O O H I O 1 9 8 6 - 1 9 8 9
Accounting, computing and college prep courses- Diploma Earned
U N I V E R S I T Y O F T O L E D O, T O L E D O O H I O 1 9 9 1 - 1 9 9 3
General Studies, Diploma not earned
UNIVERSITY OF PHOENIX, HOUSTON TEXAS 2012-PRESENT
Health and Science, Business Administration
ABOUT TRINA
I am a very quiet person that loves my job, I love people and I thrive on learning new and exciting thing. I just
relocated to Texas from Ohio and I hope to find a company that will encourage their employees to grow both
education as well as promotions with in the system.. If given the chance I will prove to be an asset to the company
that I am with. I feel that my previous service time to my former employers speak for itself. I am currently certified
with A.S.C.P. and before that through the state of Ohio.
REFERENCES
Alexander Pickens - Sterile Processing Coordinator CRCST
3995 Mossy Spring Lane
Spring Texas 832-***-****
The Methodist Hospital
Spouse
Kim Thomas-Director
2142 North Cove Blvd.
Toledo Ohio 43612
The Toledo Hospital Promedica
Director
Anne Zimmerman - Manager
2142 North Cove Blvd.
Toledo Ohio 43612
The Toledo Hospital Promedica
Manager
To Whom It May Concern,
I would like to take this time to thank you for reviewing my resume, I hope that soon we will get to sit down face to
face and talk about how I would love to become part of your company. I am confident that if given the chance I will
prove to be a great addition to your family and I will proudly represent myself with pride, confidence and integrity
with every customer I serve. I know that times are competitive and you guys may get hundreds of resumes, but what
sets me a side from the others is my years of experience and most importantly my understanding of what it means to
be not just a good tech but an exceptional lab tech.
In closing if you have any unanswered questions please feel free to contact with the contact info that I provided on my
resume.
Thanks in advance,
Trina L. Pickens
Contact this candidate