Information Technology Specialist

ASHIA HARPER

*** ******** *****, ********** ** **067

*****.********@*****.***

Phone: 334-***-**** Mobile: 334-***-****

Objective

Seeking a position in the field of Information Technology in a reputed organization where I can

use my technological computer knowledge for the benefit of the company. Additionally, desire an

opportunity for potential advancement in a position offering challenges and growth development.

Professional Experience

Information Technology Specialist

Information Innovators-Triple I - September 2014 – November 15, 2014

INDUS Corporation, 21 February 2012 – September 15, 2014

Maxwell AFB, Gunter Annex AL

• Provide IT Desk Top essential support for information technologies in a

24/7 AFNET shop

• Perform customer service troubleshooting

• Provide assistance to functional users

• Test and analyze software, computer and network functionalities.

• Provide technical assistance to local functional users to minimize

operational disruptions

• Provide formal and informal system network training to users

• Problem-solve basic and complex computer operating system and

application errors for computer users

• Document work orders and trouble ticket actions required to complete a

user request in Remedy

• Remote Desktop Support

• BOMGAR Remote Support

Achievements

• Acknowledged for Excellence in customer service, November 2010

• Acknowledged for Outstanding interpersonal skills in customer service,

July 2011

• Acknowledge for Outstanding customer service, July, September, and

October 2013

• Acknowledge for Outstanding customer service, January, 2014

• Acknowledge for Exceptionally resolving more than 5,000 tickets and

answering more than 5,000 calls, March 2014

• Acknowledge for Exceptionally resolving more than 5,000 tickets, April

2014

• Acknowledge for Creating 7,500 tickets, August 2014

Certifications/Secret Clearence

• CompTIA Security+ Certification: Active 18 May 2012 – 18 May 2015

• Active Secret Security Clearance: February 21, 2012

ASHIA HARPER PAGE -2-

Technical Summary

Technical/Troubleshooting experience Outlook(2007/2010)

• Exchange Server

• Outlook Repair

• Outlook Web Access(OWA)

• Repairing and Creating secondary outlook profiles

• Active Directory and DRA (Directory Resource Administration)

• PST File Creation

• Repair .OST(2007)

• Share Calendar/Restore Contacts

Active Client/VPN:

• Publishing certificates and making certificates available to Windows

• VPN Set Up/Repair

Active Directory:

• Manage a verity of accounts AFNET, Legacy and USAFE bases

• Manage user, computer accounts, groups, security groups, and

organizations accounts

• AF Network and Legacy Networks

• Routing Procedures from Desktop to Comm Focal Point

Remote Desktop Support:

• In-depth experience with the customers issue

IAO Express:

• Create/allow share drive access, computer, groups, security groups

accounts.

Working knowledge of computer software:

• Java

• IBM Lotus Forms Viewer

• Adobe Flash/Adobe Acrobat

• ActivClient

• BOMGAR

• McAfee

• Tumbleweed

• RegEdit

• Microsoft(Office, PowerPoint, Excell

Hardware Components:

• Printers/Drivers/Workstations/Scanners/Monitors, and other peripherals

• Knowledge of Network components and Network Protocols

• Intermediate to advanced knowledge of different Microsoft applications

such as Microsoft Word, Excel, Publisher, and PowerPoint

• Computer literate in windows operating systems

• Customer oriented work experience

• Avaya phone systems experience

• Typing Skills 60/WPM

• Cloud Service Provisioning

• Data Center Operations and Maintenance

• Remote Desktop Support

• BOMGAR Remote Support

Excellent references provided upon request

Contact this candidate