Customer Service Manager

Frania Cano

713-***-****

************@*****.***

Objectives

I am currently working on a Bachelor degree in Business Administration. I am looking for a position that

would allow me to grow within a business and acquire experience in Accounting and Financing.

Education

HOUSTON COMMUNITY COLLEGE

May 2014 Associates of Arts

• Business Administration

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• JEFFERSON DAVIS HIGH SCHOOL

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May 2004 High School Diploma

• General Studies

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Experience

November 2014 Present Store Manager

KJC Auto Title Loans 4912 Airline Dr. Houston, TX 77022

Data entry/ Processing loans/ Evaluated vehicles/Collection Calls/ Processed checks into

QuickBooks/Faxed, scanned and e-mail information to different departments/ Store

performance/Processed payments/ prepared bank deposits/Created Spreadsheet Reports.

September 2012 October2014 Store Manager Trainee

Ace Cash Express 732 Greens rd. Houston, TX 77060

Check cashing/Data entry/Collection calls/ Cash handling

Processing loans and car insurance/ Performed Store audits/ Entering check data into QuickBooks

Responsible for store appearance and performance/ preparing bank deposits.

August 2010 August 2012 Assistant Store Manager

Cash America Pawn 12825 Aldine Westfield. Houston, TX 77039

Assisted manager in proper store administrate/Handle customer complaints

Processing bank deposits/employee scheduling/marketing/Processing loans

Performed store audits/ hired personnel/Cash and jewelry handling/ Performed shop manager’s duties,

For her 3 month maternity leave absence.

October 2007 July 2010 Electronics Store Associate

Target 2580 Shearn St. Houston, TX 77007

Stocking merchandise/Data entry/Assisting inquiry calls/ Cash handling

Processing returns/ Proper Disposal of defective merchandise/Marketing

On call supervisor fill in/Provided great customer service in a high-volume setting.

Skills

• Bilingual/ Microsoft Word/Spreadsheets/ Outlook email/ QuickBooks/Proper phone etiquette

• Cash handling/Computer savvy/Supervising/General office skills/40wpm typing speed.

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References

Available upon request.

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Contact this candidate