Customer Service High School
Resume:
Lora lee Vargas
**** *********** ***. *********, *.J 0711
*********************@*****.***
OBJECTIVE A highly organized and effective team player with more than 2 years of progressive experience in social
welfare and corrective environments, seeking a position that will allow for full utilization of education and background.
EXPERIENCE
3/2014-6/2014 A Great Life Services
Target Case Manager
Identify and assess client and family needs and evaluate, coordinate, and ensure necessary services are provided,
including in-home client services.
Counsel individuals, families, and groups, providing information for referrals.
Develop and maintain clinical records and program documentation according to organization standards, such as
assessments, treatment plans, progress notes, and termination summaries.
Conduct home and residential visits to monitor quality of care being provided.
Coordinate professional and paraprofessional services and facilitate educational classes such as parenting and
independent living skills, and anger and behavior management.
Arrange for client transportation to appointments and community agencies.
Completed behavioral health overlay services assessments and oversaw behavioral programs associated with client
treatment plans.
08/2012 – 11/2012 Catholic Charities Orlando, FL
Case Manager (Intern position)
Responsible for determining eligibility for chronically homelessness, substance abuse or chronically mentally ill
diagnosis to participate in appropriate programs.
Provide admissions procedures, monitoring client’s progress and needs, access and linking participants to resources,
discharge plan, and tracking participants who have exited the program.
Leader and co-leader supportive groups.
Responsible for documenting case notes and program activities, entering data and prepare monthly reports.
05/2010 – 09/2012 Salvation Army Orlando, FL
Counselor (Intern position)
Provide individual counseling with adults.
Complete initial intake, assessments, progress notes on clinical format and discharges as needed.
Provided community education and talks on the psychological effects of substance addiction.
Maintained patient confidentiality at all levels.
Visited patients in their respective residence home to check and monitor their progress
EDUCATION/CERTIFICATION
2010 – Present - Troy University – Master of Science degree in Counseling and Psychology. –
(In-progress)
2004 - Ana G. Mendez University, Orlando, FL
B.S., Social Science, mayor in Psychology. - Graduated.
1992 - Franklin D. Roosevelt High School – High School diploma - Graduated.
SKILLS
Computer proficiency
Extensive Management and Customer service
Data Entry
Strong Problem-solving skills
Bilingual – English/Spanish – including speaking, reading and writing.
Strong Interpersonal skills
REFERENCE Available upon request.
Contact this candidate