Customer Service Representative
Resume:
Maritza Collado
Shalimar, FL **579
Career Objective: Seeking a position with a firm that will utilize my abilities to inspire, build
trusting reslationships and work to committed deadlines with a commitment on meeting
workforce objectives.
Professional Expreience
Mojo Sportswear Company
Customer Service Representative 2014-Present
Confer with customers by telephone in order to provide information about products. To
take orders or cancel accounts, or to obtain details of complaints.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
Maintain customer records by updating account information.
Resolve product problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer
information and analyzing customer needs.
Prepare product reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
M.Creu Fitness, LLC 2011-2013
Marketing Manager
Produced variety of business materials, including: letters, reports, proposals and forms.
Formulated employee policy manuals and job descriptions.
Designed, developed and implemented marketing and sales campaigns, fundraisers,
employee incentive programs and contests.
Evaluated target markets and proposed marketing strategies.
Promoted products and services; generated leads and initiated sales.
Established and improved client communications; maintained ongoing relationships.
Addressed customer inquiries; interpreted and delivered information; proposed
suggestions; provided guidance; identified, investigated and negotiated conflicts.
Coordinated, planned and contributed at trade shows and special events.
Franchisee Business Owner 2006-2013
Baskin Robbins (Uptown Station)
Owned and managed daily operations of retail buisness providing quality ice cream and
desserts. Followed general format and guidelines of corporation while incorporating business
strategies and promotions to attract customer base.
Crystal Beach Development 2003-2013
Property Manager
Oversaw, inspected and maintained seven Commercial Properties ranging from independently
owned small businesses, to shopping centers, to Department of Defense Contractors.
Responsible for notifying tenants, tracking and collecting and managing rental
payments, past dues and legal settlement payments.
Provided exceptional customer service to tenants, contractors, vendors, and internal
organizations resulting in 100% customer satisfaction.
Comparison shopped and generated spreadsheets on necessary materials and items
needed in all functions to best reduce company costs. Successfully saved the company
$10,000+ (21% reduction) during a review and contract change of security services on
properties.
Tracked, directed, and maintained daily accounting reports, maintenance issues,
customer contracts, and company facilities.
Researched and enforced lease items, while responding to tenant requests and issues,
ensuring legal compliance while maintaining customer satisfaction.
Scheduled 10+ employees to support weekly events for the benefit of the public, the
tenants, and the employees.
Coordinated security officers’ schedule for day-to-day business, as well as providing
security for all events ensuring public and tenant safety.
Professionally created and distributed all correspondence materials via mail, fax, email
or hand delivery.
Created templates for mapping, signage, funds tracking, accounting, and scheduling:
experienced/skilled with Microsoft Office products and programs.
Mediated and resolved violations and incidents occurring on managed properties
including local and state government issues.
Additional Skills
Bilingual English & Spanish
15 years working with Microsoft Office
Efficient in Timberline accounting software
Efficient in Laserfiche software
Efficient in Quickbooks
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