Customer Service Staff
Resume:
SATENIK AVAKIANS
Plano, TX 75024 *********@*******.***
SUMMARY
Texas licensed Pharmacist with 14 years of retail experience and 3 years of Call Center experience with major National PBM Corporation and 1 year of Hospital experience. Also experienced in LTC, Nursing Homes and Hospice Pharmacy. IV certified. Able to work with management and staff level personnel in all types of environments to meet and exceed goals. Ability to quickly assess and adapt positively to frequent interruptions and workload changes. Excellent oral and written communication skills. Fluent in French, Farsi and Armenian. Versatile and willing to meet new challenges.
PROFESSIONAL EXPERIENCE
Parkland Hospital and Health Services - Dallas,TX 2013 - 2014
Pharmacist
Met and exceeded all department goals.
Responsible for checking and verifying prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient.
Participating in ward rounds, taking patient drug histories and involvement in decision-making on appropriate treatments.
Collaborate medication therapy management with other medical staff to enhance the lives of the patients.
Preparing and quality-checking sterile medications such as IV admixtures.
CVS / Caremark PBM - Richardson, TX 2010 - 2013
Pharmacist
Met and exceeded all department goals.
Responsible for making clinical decisions and utilizing clinical knowledge and customer service demands to prioritize and manage multiple tasks.
Assisted with Prior Authorization department utilizing clinical judgment to determine appropriate coverage during welcome season.
Experienced in medication review, patient counseling and drug related problems.
Ensured pharmacy services were provided in timely manner.
Worked with corporate Management and staff to accomplish goals and influence bottom line results.
CVS Pharmacy - Dallas, TX 2003 - 2010
Pharmacist
Met and exceeded all department goals.
Stayed within expected budget levels.
Interpreted, transcribed and dispensed verbal and written drug orders. Monitored drug therapy regiments for contraindications, drug-drug interactions, drug-food interactions, allergies and appropriateness of drug and dose to provide positive patient outcomes.
Supervised and directed pharmacy support personnel. Organized and prioritized work assignments.
Ensured pharmacy services were provided in timely manner.
Provided professional advice to physicians, nurses and patients.
ECKERD PHARMACY - Plano, TX 2000 - 2003
Staff Pharmacist (Community Pharmacy setting)
Managed order entry and prescription verification in high volume pharmacy.
Managed control substances inventory.
Supervised and directed store personnel.
Provided professional advice to physicians, nurses and patients.
TOM THUMB FOOD & PHARMACY - Plano, TX 1996 - 2000
Staff Pharmacist (Community Pharmacy setting)
Managed order entry and prescription verification in high volume pharmacy.
Managed control substances inventory.
Gained experience in LTC, Nursing Home and Mail Order pharmacy during personal time.
Supervised and directed store personnel.
Provided professional advice to physicians, nurses and patients.
ST. FRANCIS-ST.GEORGE HOSPITAL PHARMACY - Cincinnati, OH 1991 - 1996
Pharmacy Intern
Compounded pharmaceuticals including sterile products and parenteral nutrition product.
Interacted with clinical pharmacists, physicians and nurses regarding drug therapy.
Provided professional advice and influenced patient outcomes.
EDUCATION
UNIVERSITY OF CINCINNATI, School of Pharmacy, Cincinnati, OH
B.S. – Science
UNIVERSITY OF CINCINNATI, School of Radiology, Cincinnati, OH
A.S. – Radiology Technology
LICENSES:
Unrestricted and up to date Registered Pharmacist Licence, Texas
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