Customer Service Staff

Marion Posey

**** ****** **** *********, ******** Heights, OH 44124- 614-***-****

**********@*****.***

Summary

Accomplished Director with multiple years of experience in fast-paced work environments. Prolonged record of achieving exceptional results in employee relations and communications. Consummate and energetic staff developer with a solid history of achievement in Training and Development. Areas of expertise include: Performance evaluation and coaching; staff sourcing and training; process, policy and procedure improvement.

Skills

Personnel and Human Resources Management Employee Relations and Communications

Staff Training and Development Workplace Safety

Payroll Systems Management Microsoft office suite proficiency

Project Management FERPA / HIPPA

Operations Analysis Management of Financial Resources

Experience

Campus Director 01/2013 to 10/2014

Hondros College-Independence OH

Determined staffing requirements, interview, hire and train new employees, or supervise those personnel processes.

Managed payroll and compensation activity.

Planned, facilitated and implemented processes for staff training and development.

Evaluated employees job performance and adherence to regulations and recommend appropriate personnel action.

Interpreted and communicated work procedures and company policies to staff.

Provided guidance concerning varied issues such as staffing decisions or procedural changes.

Established and implemented departmental policies, goals, objectives and procedures, conferring with organization officials and staff members.

Directed and coordinated activities of departments concerned with meeting annual performance and financial metrics.

Implemented corporate or departmental policies, procedures and service standards.

Director of Education 07/2011 to 04/2012

Remington College-Cleveland OH

Directed all facets of and participated in educational planning, departmental organization, recruitment, staff planning and training of faculty and staff.

Ensured strict compliance with regulatory agencies to include state, federal and accrediting bodies.

Advised team members and staff on performance issues and provided training opportunities or performance improvement coaching.

Provided employees with guidance in handling difficult or complex problems in resolving escalated complaints or disputes.

Facilitated the development or implementation of departmental policy and procedure.

Marion Posey page 2

Director of Education 01/2009 to 04/2011

Kaplan Career Institute-Cleveland OH

Designed, implemented, evaluated staff training and development programs, customer service initiatives, in addition to performance measurement criteria.

Provided recommendations to management concerning such issues as staffing decisions or procedural changes.

Analyzed financial activities of programs and department to provide input into budget planning and preparation.

Recruited, interviewed and selected employees.

Evaluated employee job performance and conformance to regulations. Recommended appropriate personnel actions.

Associate Director of Education 04/2007 to 04/2009

Kaplan College-Columbus OH

Planned and managed work schedules and assigned duties to maintain adequate staffing levels for effective performance.

Ensured departmental compliance with State, Department of Education, regulatory and corporate criteria, accreditation and policies.

Conducted, monitored and documented individual, in addition to, group training sessions, in-service activities. Facilitated regular department meetings to ensure expected performance and growth standards.

Evaluated programs of study to ensure they meet or exceed current market and employer demands.

Analyzed and discussed job performance problems with employees to identify causes and issues. Provided guidance in developing solutions to problems.

Education

Bachelor of Arts: Political Science

Slippery Rock University of PA, Slippery Rock PA

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