Customer Service Quality Assurance

Tushar B. Erande

D-*, *:*, Shree Krupa Soc. Sector-22, Koperkhairne, Navi-Mumbai-400709, India.

Tel# +91-976******* E-mail: ************@*****.***

PROFESSIONAL VALUE OFFERED

A High Energy, Diligent Electrical Engineer with excellent professional credentials and 1+ year

experience. Seeking a challenging position in Quality, Maintenance & Business Development of Products

in the Electrical, Electronics & Power Infrastructure Industry. Proven ability to successfully increase

efficiency, achieving benchmarks in standards, improving customer service and driven by a passion for

achieving high quality at work; Possess strong organizational, leadership, decision making, mentoring &

relationship management skills while maintaining high standards of personal performance and

professionalism with ability to relate to people at any level.

ACADEMIC CREDENTIALS

Qualification Institution Board/University Year %

BE (Electrical) Lokmanya Tilak College of

Mumbai University 2013 66.53 %

Engineering, Koperkhairne.

H.S.C Modern college, Vashi. Maharashtra Board 2009 70.83 %

S.S.C R.F.Naik school, Koperkhairne. Maharashtra Board 2007 89.84 %

B.E. Project: Smart energy conservation in Collaboration with Tata Power receiving end station,

Dharavi.

CAREER PROGRESSION

Crompton Greaves is a global pioneering leader in the management and application of electrical energy.

Crompton Greaves Ltd. Sep-2013 till date

Crompton Greaves offers products, services and solutions through multiple revenue streams comprising

three business segments, viz. Power Systems, Industrial Systems and Consumer Products.

Quality Assurance –Engineer Sector: Motor Stamping Division

Works in Six Sigma Quality Assurance Dept. on Continuous Improvement Project. Data collection

throughout the different critical phases of Stamping manufacturing process. Monitor and analyzing it

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by Six Sigma tools and Minitab software .

Demonstrated knowledge of Quality Management System tools, continuous improvement and

methodologies in-depth.

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Monitored & improved Cpk for in process and final products to meet six-sigma quality levels.

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Ensure Six Sigma efficiencies in product and process as well as Vendor Quality, with desired Cp and

Testing of raw material at R&D to ensure properties of material.

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Cpk levels.

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Ensure quality of products/processes to enhance customer satisfaction. Select and assess the Unit's

vendors, for achieving required quality; ensure quality discipline with vendors.

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Developed and managed Quality systems - through regular audits; worked & complied with ISO9001

bureau veritas certification.

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Controls on design verification and validation activities; production and process controls; Corrective &

Preventive Action (CAPA), complaints and risk management; and product quality improvement using

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tools such as six sigma, Minitab etc.

Works on various testing of electrical steel sheets to find Magnetic and Mechanical properties of

material, such as BH curve, watt loss & magnetization for standard strips & core packs, tensile strength,

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Insulation resistance, Coating thickness, Chemical composition, Hardness, Bend test etc. as defined in

IS648 & 649.

Ensuring traceability of parts/components inspected at different stages of manufacturing of rotating

machines.

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Approves incoming materials by confirming specifications; conducting visual and measurement tests;

rejecting and returning unacceptable materials.

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Approves in-process production by confirming specifications; conducting visual and measurement tests

communicating required adjustments to production supervisor.

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Approves finished products by confirming specifications; conducting visual and measurement test,

returning products for re-work, confirming re-work.

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Document inspection results by completing reports and logs, summarizing re-work and waste, inputting

data into quality database.

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Keeps measurement equipment operating by following operating instructions, calling for repairs.

Maintains safe and healthy work environment by following standards and procedures, complying with

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legal regulations.

Calibration of instruments, gauges, fixtures in due time

Accomplishes quality and organization mission by completing related results as needed.

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Tata Power. Aug-12 to June-13

Tata Power is India’s largest integrated power company with a significant international presence. From

Fuel and Logistics to Generation and Transmission to Distribution and Trading-exploring various renewable

sources of energy in India and globally, we now have a significant presence in wind, solar, hydro and

geothermal energy space.

The project addresses make use of the energy generated by people interacting with doors. A mechanical

B.E. Project Intern in Tata Power Receiving end station, Dharavi.

component captures this energy by translating door motions to a generator. The purpose of this project was

to investigate a renewable energy solution that would allow a thorough exploration of the engineering

process for power designs. The everyday action of opening and closing doors was considered as a viable

source for power. As our source of energy is a part of everyday life, we would provide an unobtrusive method

of capturing it.

TRAININGS/SEMINARS ATTENDED

• Attended seminars of SCEE.

• Attended Industrial visit at Padghe-HVDC station, Uran Gas Turbine Power station & Punjab Energy

Development Agency (PEDA).

COMPUTER SKILLS

Operating System: Windows all versions.

Certificate Course MS-CIT.

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Matlab, Ms-office, Minitab.

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Learnt C, C++, Java, Html as well as 16& 32bit Microprocessors programming at basic level.

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PROFESSIONAL STRENGTH AND SKILLS

• Good listening & interpersonal skills, articulate communicator, negotiator with great customer service

skills.

• Efficient analytical skills and their application for problem and conflict resolutions at work place. Self-

motivated, Positive attitude and ability to succeed in challenging atmosphere & under pressure.

• Tough and heavy work enduring and believer in team work strength.

• Professionally committed, responsible with integrity and trustworthiness.

Tushar Bhanudas Erande.

PERSONAL INFORMATION

English, Marathi and Hindi.

Name:

Reading, Searching new ideas and Traveling.

Languages Known:

Date of Birth: 8th March, 1992.

Interests:

Indian.

Hindu.

Nationality:

Single.

Religion:

Marital Status:

DECLARATION

I hereby declare that all the information given above is true to the best of my Knowledge.

Date-

Place- Tushar Bhanudas Erande.

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