Customer Service Representative

JESSICA THOMAS

**** * ******* ** #***, Houston, TX 77040 • Cell: 832-***-**** • *********@*****.***

Professional Summary Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic. Representative with extensive background in conflict resolution and customer care.Friendly Sales Associate adept at working in diverse retail and customer service environments. Hands-on Customer Service Representative effective in motivating others to reach their optimum potential. Skills

Word processing Professional and mature Articulate and well-spoken Flexible Maintains confidentiality Independent worker Schedule management Work History

Education

Excellent communication skills Works well under pressure Accurate and detailed Social media knowledge Pleasant demeanor Creative problem solver Quick learner

Receptionist, 01/2012 to 04/2013 Colbert Ball Tax Service – Houston, TX

Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Scanned documentation and entered into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Completed file organization and research and development.

Customer Service Representative, 04/2013 to 09/2014 Walmart – Houston, TX

Politely assisted customers in person and via telephone. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs.

High School Diploma: 2012 Cypress Ridge High School - Houston, TX

BBA: Entrepreneurship, Current Lonestar College - Houston, TX

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