Customer Service Representative

Tonya E. Banks

**** ***** ******* ***** #***

Las Vegas, NV 89108

702-***-****

**********@*****.***

Objective

To obtain a career where I can expand my skills in Customer Service.

Skills/Knowledge

Microsoft Word, Microsoft Excel, Multi Line Phone System, Mail Merge, Social Networking, Constant Contacts, Faxing,

Printing, Customer Service, Cleaning, Data Entry

Work Experience

04/2014 Heritage Mortuary

• Front Office Administrator/ Funeral Arranger

• Answer Inbound Calls

• Make Appointments with Families

• Funeral Services

• Removals

• Dressing/Casketing

12/1998 5/2013 Medco Health/Express Scripts

• Customer Service Representative

• Administrative Prescription Plans

• Handle Heavy Call Volume

• Research and Update Customer Account Information

• Process Refills, Claims & Drug Coverage

• Answer Questions Related to Prescription Coverage

• Order Status while Maintaining Productivity Standards

• Performing Guarantees where Applicable

• Maintain Accurate & Document all Inquires

• Identify & Repetitive Questions or Problems

Education

Las Vegas High School

Business Management

Marinello School of Beauty

Cosmetology

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