Customer Service Representative

James K. Lautenbacher

*** ******** *****, ********* ********, PA 16066 Home: 724-***-****

*****************@*******.***

EDUCATION

Master of Public Policy and Management

Graduate School of Public and International Affairs

Human Security and Intelligence Studies

University of Pittsburgh

Pittsburgh, PA 15260

Bachelor of Arts in Criminal Justice

La Roche College

Pittsburgh, PA 15237

PROFESSIONAL EMPLOYMENT

Criminal Justice Instructor - ITT Technical Institute, Youngstown, Ohio

44509

(2009-present)

. Prepare and implement syllabus for criminal justice curriculum for

students studying for higher education degrees in the field of

criminal justice and other related fields.

. Utilization of multiple intelligence strategies to support successful

student learning.

. Remaining current with advances in research and pedagogy

. Selection of appropriate textbooks and preparation of lectures.

. Assessment and grading of student knowledge.

. Assessment of course material to ensure dissemination of current

trends and knowledge in the field.

. Integration of mission statement into teaching practice.

. Availability to students to ensure support in the learning process,

e.g. maintaining regular office hours.

Criminal Justice Instructor - Kaplan Career Institute of Higher Education,

Pittsburgh, PA 15222

(2008-2009)

. Prepare and implement syllabus for criminal justice curriculum for

students studying for higher education degrees in the field of

criminal justice and other related fields.

. Utilization of multiple intelligence strategies to support successful

student learning.

. Remaining current with advances in research and pedagogy

. Selection of appropriate textbooks and preparation of lectures.

. Assessment and grading of student knowledge.

. Assessment of course material to ensure dissemination of current

trends and knowledge in the field.

. Integration of mission statement into teaching practice.

. Availability to students to ensure support in the learning process,

e.g. maintaining regular office hours.

Verizon Wireless,

Bedminster, NJ 08829

Corporate Security Investigator, (2002-2003)

. Investigate violations of corporate policy

. Investigate violations of business code of conduct

. Assist law enforcement with external investigations

. Perform store security audits and surveys

. Provide executive updates on critical matters

. Responsible for training and implementation of business continuity

plan

Cranberry Township, PA 08816

Customer Service Representative, (2001,2004-2008)

. Provide customer service to customers regarding cellular service

. Provide technical support to customers regarding cellular service

Conrail Police Department, Pittsburgh, PA 15220, (1976-2001)

Captain of Police - 13 years

Investigator - 5 years

Sergeant / Patrol Officer - 7 years

. Managed the assignment and activities of law enforcement personnel.

. Responsible for budget planning and resource allocation, facilities

management, and technology selection and utilization.

. Instructed members of the Department in the prevention of crime and

protection of life and property.

. Law enforcement.

. Determined the need for police services or action and assisted

subordinates in solving problems.

. Inspected departmental personnel and equipment and ensured that any

deficiencies were corrected.

. Responsible for command in the case of emergencies or major law

enforcement problems.

. Transmitted the policies of the department to subordinate personnel

and suggestions of subordinates to the Chief.

. Conferred with the Chief on general departmental policies and

procedures and ensured the carrying out of such policies and

procedures.

. Participated in the patrol and investigative work of the Department.

. Analyzed rail traffic and crime problems and recommended plans,

assignments of personnel and equipment and training to meet such

problems.

. Investigated complaints and conferred with the Chief on disciplinary

actions and problems, laws, ordinances, rules and regulations of the

Department.

. Due to geographic constraints, acted in lieu of the Chief in cases in

need of onsite management.

PROFESSIONAL MEMBERSHIPS

American Criminal Justice Association

The Matthew B. Ridgeway Center for International Security, University of

Pittsburgh, Pittsburgh, PA

The Ford Institute for Human Security, University of Pittsburgh,

Pittsburgh, PA

HONORS AND AWARDS

Crime Prevention Award, Commonwealth of Pennsylvania

1998

Presidential Protection Detail Award, United States Secret Service

1994

Award for Excellence in the Training of Police Officers, Bergen County

Police and Fire Academy, NJ

1984

Award for Excellence in the Training of Police Officers, Conrail Police

Department 1984

RELEVANT POLICY PAPERS

Lautenbacher, J.K. (2008). Lessons learned: Peacekeeping missions in the

Middle East and the Balkans. Unpublished manuscript, University of

Pittsburgh, Pittsburgh, PA

Lautenbacher, J.K. (2008). Rules of engagement: Utilization in engagement

with child soldiers. Unpublished manuscript, University of Pittsburgh,

Pittsburgh, PA

Lautenbacher, J.K. (2008). Extradition barriers leading to delays in

prosecution under international humanitarian law in Sudan. Unpublished

manuscript, University of Pittsburgh, Pittsburgh, PA

Lautenbacher, J.K. (2008). Privatizing public value: Highway

infrastructure. Unpublished manuscript, University of Pittsburgh,

Pittsburgh, PA

Lautenbacher, J.K. (2008). Creating law enforcement model policy:

Investigating human trafficking. Unpublished manuscript, University of

Pittsburgh, Pittsburgh, PA

Lautenbacher, J.K. (2007)(Co-authored). Human security index: Bosnia-

Herzegovina. Unpublished manuscript, University of Pittsburgh,

Pittsburgh, PA

References available upon request

Contact this candidate