Customer Service Project

KHUSHBU PATEL

** ****** *****

New Jersey *****

Mobile: (US) 010*******

(SG) +65 81181701

Email: *****************@*****.***

Profile:

Dedicated & qualified IT graduate with 4 years experience as Web Programmer

with good client relationship skills.

My programming knowledge includes developing websites for Desktop and

Mobile. Apart from coding, during my work experience I have learned to make

business presentations and proposals to clients. Working with various

companies and in different cultures enhances my project analysis and

project management skills. My key strength includes my multitasking

ability with prioritizing assignments within a team environment under

immense pressure and tight deadlines. Being an effective communicator at

all levels within the organization and with clients gave me opportunity to

manage various projects.

Programming Technical Skills:

. Languages : PHP, Javascript

. Database : MySQL, MS Access

. Presentation layer : AJAX, HTML 5, CSS

. Open Source / Forums : Joomla, WordPress, Magento,

Opencart

. Framework : CodeIgniter

. Designing Tools : Photoshop and Adobe Illustrator

. SEO :Google sponsored links(PPC), Installing google

analytics

Work Scope:

. Ecommerce Portal - Product Selling

. Global outsourcing Marketplace

. Intranet Application - Inventory and point of sale applications (POS)

. EPub (Scorm Compliant)

. Voucher Redemption Portal

. Magazine subscription

. CRM

. Auto customized QR code generator business card portal

. Bulk Mailing with tracking features (Worked with Bench Mark and Mail

Chimp)

. E learning system for internal staff training with the test feature

for passing the eligibility.

. Small Website Designing, Template Revamping, Name Card Designing.

. Online HTML to pdf converter

Work Samples:

Ecommerce Portal:

www.camalen.com

Portal Description: E-Shop for Apple product casing. Featured with

product showcase with detailed description and buying feature with the

payment gateway through Paypal and Credit Card

Role: Information gathering, website analysis, database designing,

website development with customized plugin integrations, website

testing and client training.

Skills used: Magento and MySQL

http://adenelectronics.com/

Portal Description: Electronics e shop, with interesting range of high

quality products of leading brands such as Sony, Samsung, Apple,

Toshiba, HTC and Micromax featured with payment gateway through Paypal

and Credit Card.

Role: Project Lead generating, Closing the deal, Information

Gathering, Website Analysis, Integrating website template, Website

Development, Testing, Client Training.

Skills Used: Open Cart and MySQL

http://zapsw.com/kfpnstaff/

Portal Description: Online name card ordering portal for Knight Frank.

With English and Chinese details combinations. It can even preview the

name card and you can also buy with the payment mode of Paypal and

Credit Card.

Role: Website Designing, Website Development, Client Training, Annual

Maintenance and client support.

Skills Used: PHP and MySQL, Javascript, Ajax, Photoshop, HTML, CSS,

TCPDF.

http://zapsw.com/insead/

Project Description: Online ordering portal for name card with QR code

auto generating feature and with payment gateway through Paypal and

Credit Card.

Role: Website Designing, Website Development, Client Training, Annual

Maintenance and client support.

Skills Used: PHP and MySQL, Javascript, Ajax, Photoshop, HTML,CSS,

TCPDF, Bench mark for order confirmation email.

Global Outsourcing Marketplace

http://sn.jurlissflowers.com/

Project Description: Anyone can post the project which needs to be

done and receive bids from the talented freelancers. They can compare

the proposal and prices and then select the best freelancer to

complete the project. Developers will be receiving emails on the

projects posted on the basis of their selected skills.

Role: Project Lead Generation, Closing the deal, information

gathering, website analysis, database design, website development,

website testing, client training and 1 year annual support.

Skills Used: PHP and MySQL, JavaScript, Ajax, HTML 5, CSS

Micro Sites

http://events.fci.com/

Project Description: Ongoing Event Related Websites, with detailed

information on event and the products to be displayed. I have worked

with German and Chinese language translation.

Role: Website Development, Header Designing

Skills Used: Photoshop, HTML, CSS

Dynamic Websites:

http://www.stoneworldus.com/

Project Description: Online store with interesting range of Marble and

Stone products

Role: Project Lead generating, Closing the deal, Information

Gathering, Website Analysis, Integrating website template, Website

Development, Testing, Client Training.

Skills Used: Wordpress and MySQL

www.jcs.com.sg

Project Description: Showcasing capabilities for customized printing

Role: Website Development

Skills Used: Wordpress and MySQL

www.technofloor.in

Project Description: Store with wide range of product portfolio in

floor tiles, wall tiles, ceramic tiles. It is featured with live chat,

Facebook integration and Google Analytics.

Role: Website Analysis, Database Design, Website Development,

Maintenance, Google Sponsored link creation

Skills Used: PHP and MySQL, Photoshop and Jquery for the header

design.

Intranet Site:

Project Description: Work flow system, managing orders (New, Pending

and Complete) with sales comments to it, manufacturing unit will

receive orders with different details and product specification to

process, delivery guys will retrieve the delivery dates with product

specification and delivery address, auto generation of invoice.

Role: Requirement Analysis, information gathering, database designing,

website designing, website development, implementation training, staff

training and maintenance.

Users: 50 0ver users are currently following the JCS workflow system.

Skills Used: CodeIgniter and MySQL

Work Experience:

JCS Digital Solutions (Times Group)( Singapore) - 8th April 2013 - till

date

Web Programmer

JCS Digital Solutions has been at the forefront of the digital print scene

since 1985. The firm's presence is greatly prominent in Singapore and Asia

Pacific. With cutting edge technologies, reliable equipment and supportive

customer service, JCS Digital Solutions have successfully won hearts of

major business partners.

Job Roles and Responsibilities:

. Developing and maintaining the front end functionality of websites.

. Developing multi-user applications within a (SOA) service

orientated architecture.

. Participating in discussions with clients to clarify what they

want.

. Designing prototypes for apps and websites.

. Writing cross-browser compliant codes.

. Simultaneously managing several databases and reporting tools.

. Writing up technical manuals and user instructions.

. Provide guidance to other team members on web development issues.

. Have hands on experience developing portal with Chinese language.

. Knowledge of payment processing, customs clearance and multi-

currency pricing.

Clients Worked and working with:

. Knight Frank

. Schaeffler

. Sony

. SIM

. Marshall Cavendish

. Insead

. Wilmar International Limited

. Media Corp

. FCI

. F&N

Vbiz Solutions (India)- 3rd march 2010- 15th Dec 2012

Web Programmer

Vbiz Solutions provides business solutions with IT selective sourcing to

its clients. Its main focus is on providing sophisticated 24/7 online

business solution supported by incorporating effective web technology to

help companies to gain a competitive edge in both local & global markets.

Job Roles and Responsibilities:

. Concept sharing with the client.

. Divide the project in modules with particular time allocation to team

members.

. Designing of Database.

. Concept sharing for designing a template with the designers.

. Developing the cross browser compatible code.

. Uploading the code, to client's server.

. Provide web operating training to customer.

Education:

. Bachelor of Science in Information Technology - first class

Saurashtra University, Atmiya Institute of Science and Technology,

Rajkot (June 2005 - March 2008).

. GSEB Board - 12th Standard - Distinction class

Nirmala Convent School, Rajkot (April 2004 - March 2005)

. GSEB Board- 10th Standard - First class

Nirmala Convent School, Rajkot (April 2002- March 2003)

Personal details:

Date of Birth : 6th Dec, 1986

Residential Status : US Green Card, but currently working in

Singapore.

Contact this candidate