Registered Nurse Customer Service

Anne Densmore Willcox

**** ******* *****, **** * Springfield, VA 22152 202-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Offers more than ten years of customer management and leadership experience in a variety of

environments by utilizing proven skills to identify, develop, and meet objectives, resolve conflicts, and

build lasting, profitable partnerships.

WORK EXPERIENCE

ISN 02/2013 - Present

Independent Contractor

Performs and provides reporting on USMS housing inspections, ensuring proper maintenance and

security procedures in place.

Performs and provides reporting for USDA SNAP programs auditing at individual stores, including

inventory sampling and physical layout documentation

Bright Star Home Health Care 08/2014 - Present

Home Health Care Aide

Provide in home health care assistance to clients based on specific individual medical needs

INOVA Alexandria Hospital 09/2014 - 12/2014

Clinical Technician I

Assisted in the delivery of direct patient care under the supervision of the Registered Nurse

Communicated and collaborated with care team members on implementation of the plan of care to

meet individualized and developmental patient care outcome

Utilized information to continuously improve patient care and practice to enhance outcomes.

Partnered with Registered Nurse to create a professional development plan to provide employee with

the necessary skills to deliver up-to date patient care

Potomac Internal Medicine 06/2014 - 07/2014

Medical Assistant Extern (200 hours)

Patient management and triage, included processing laboratory work and other orders, checking

vital measurements, phlebotomies, EKGs and administration of medication in accordance with

orders

Performed medical chart administration, including quality assurance of records, maintenance, data entry,

patient privacy and security (HIPAA, OSHA)

LIVEOPS 07/2012 - 01/2014

Customer Service, Sales

Processed emergency roadside service calls for AAA Roadside Assistance for multiple localities

Kimberly's Loving Care 08/2009 - 07/2012

Assistant Child Care Provider

Provided leadership and regulated routine for up to 12 children daily, including developing lesson plans,

teaching pre-school subjects and organization of outings

Supported physical, emotional and mental well-being of children through positive reinforcement, proactive

behavior modification, healthy hygiene and effective discipline

Defense Logistics Agency 07/2006 - 08/2009

Physical Security Technician / Site Security Manager

Maintained and accurately updated the HQC security system (Diamond II) for all personnel, including

processing of security badges and parking

Served as Site Security Manager (SSM) by utilizing Rapids 7.3 systems, including issuance of

Common Access Cards (CAC) and verifying identities, updating profiles as required

Defense Logistics Agency continued

Created and generated operations usage, summaries and error reports for the Project Officer

Analyzed trends in reports and identified areas of improvement or adjustment for productivity

increases

Performed office management requirements, including tracking supplies and equipment, generation

of graphics and billing

Police Officer

Performed law enforcement work in the protection of life, property and civil rights of citizens in

government jurisdiction, including: interrogation of suspects, detaining and questioning of witnesses,

protection of evidence, arresting and booking suspects, patrolling property

Knowledge and application of a wide variety of Federal, State, Local and Military laws and regulations

Facilitated productive workplace environments by using effective coaching and counseling techniques

between fellow police offices and DLA employees

Identification of areas of process improvement in investigation techniques, ascertaining appropriate

resources to ensure timely implementation as necessary

Generation of incident reports and other general administrative duties and performed office management

requirements, including tracking supplies and equipment, updating personnel files, tracking of

departmental expenditures and data entry into databases and software

MILITARY SERVICE

United States Marine Corps 08/1997 - 01/2000

Military Police / Administrative Officer Camp LeJuene, NC

EDUCATION & TRAINING

Northern Virginia Community College 08/2014 - Present

Major: Nursing Annandale, Virginia

Everest College 09/2013-07/2014

Major: Medical Assistant, graduated with 4.0 GPA Woodbridge, Virginia

Job Related Training:

• Basic Training, US Marine Corps, Parris Island, SC Nov 1997

• Military Police School Training, US Marine Corps, Fort McClellan, AL, Mar 1998

• Microsoft Windows Operating Systems 98/2000/NT/XP/Win7 and Microsoft Office Suite

• Adult CPR/AED, Child CPR/AED, Infant CPR Certified

• Ethics, Privacy and HIPAA Training

• OSHA Training

Contact this candidate