System Administrator/Lotus Notes Administrator

**** ****** ****, ********@*****.***

Des plaines. Cell: +1 224 253-

8748

IL -60016

[pic] [pic]

SHYJU JACOB

OBJECTIVE:

To work in an organization that allows me to contribute my technical

knowledge and skills, for the growth of the organization in the best

possible way, to learn and enhance my knowledge, and to grow with the

organization

Summary of Qualifications:

Results-oriented, people-friendly, hands-on IT professional with a

successful record of accomplishments in the Information Technology field.

Experience in global environments where 24x7 uptime is crucial. Known for a

never-give-up attitude. Major strengths include strong leadership,

outstanding communication skills and intelligence.

Professional Experience:

The Judge Group (September 17 2014 till date)

Site : Tenneco Inc (Lake Forest,IL,USA)

Designation: Lotus Notes Administrator.

Responsibility:

> Administration Global Mail Servers L2 & L3.

> Ensure that all Domino servers are actively routing mail and

messages within the Tenneco and to external sites.

> Maintain the Domino address book.

> Update, add, and remove Lotus Notes clients from the Domino

System.

> Maintain the Domino System through routine updates and

maintenance procedures.

> Develop and test new database uses and templates for workflow

and messages delivery.

> Assist in the installing, configuration, and training of Lotus

Notes clients

> Provide level 1, 2, and 3 supports to Help Desk staff in order

to resolve client issues in a timely manner.

> Puts databases into production

> Performs daily lotus Domino administration tasks.

> Mentors those with less experience through informal channels.

> Suggests areas for improvement in internal processes along with

possible solutions.

> Proficient in supporting Traveler servers and Blackberry

Servers.

> Administration of Barracuda Spam Protection Appliances.

> Defining best practices for project support and documentation

> Accountable for resolving escalated Lotus Domino/Notes tickets

for various Project

> Performs other duties as assigned.

Colgate Palmolive Ltd. (Dec 24 2010 to July 18 2014)

Designation : Technical Analyst.

Responsibility:

> Administration Global Mail Servers L2 & L3.

> Managing Domino Server versions R8.5 & R9

> Managing total 40,000+ users across the globe.

> Providing Support to helpdesk for escalated issues.

> Administration of Blackberry & Traveler servers.

> Attending weekly PMR meeting with IBM.

> Administration of Quickplace Servers

> Implementation of project plans within deadlines.

> Defining best practices for project support and documentation

> Accountable for resolving escalated Lotus Domino/Notes tickets

for various Project

> Handled Lotus client 852 upgrade & Multi language pack projects.

> Exposure in IBM Connections, Afaria, Mobile Sametime, WebSphere

Application Server.

Projects handled:

> Rooms & Reservations Server Clustering.

> Confer DB Migration.

> Lotus Notes 852 upgrade.

> Symantec Mail Gateway.

> Domino 9 upgrade.

> QoS implementation.

Ogilvy & Mather Pvt Ltd. India (Dec 08 2008 to Dec 22 2010)

Designation : Senior Messaging Administrator.

Responsibility:

> Global Domino support for O&M Worldwide.

> Managed 175 No. of Domino Servers, R6, R7, and R8.5 worldwide.

> Handled EAME, NA, AP & LATAM regions.

> Managed total 19,000 + users across the globe.

> Solving issues with Domino server across the globe through

remote access (vmware,PC anywhere,VNC & Putty)

> Managing, configuring & troubleshooting Postini SMTP servers.

> Handling Blackberry Enterprise server.

> Creating & deleting new users in Blackberry server.

> Activation & password management for BB users.

> Supporting Blackberry handset users and resolving problems.

> Handling Lotus Traveler server.

> Creating & deleting users Profiles in Lotus Traveler server.

> Supporting Iphone /Ipad users and resolving problems.

> Resolving & closing L2 & L3 domino related tickets from EAME

region.

> Providing Support to helpdesk for escalated issues

> Attending frequent meeting with Global Messaging Heads.

> Helping Lotus application team to resolve application related

issues

> Administration of Lotus Notes Domino Mail & Application Servers

Monitoring & Troubleshooting Mail Routing problems and daily

administration activities.

> User Management Creation-Deletion on Mail Server as per policies

set by Ogilvy Management Team

Lauren Information Technology Pvt Ltd. Mumbai. (March 20 2007 to Dec 05

2008)

Designation : System Engineer

Site -1: DHL -Exel India Pvt Ltd, Andheri (East)

Role at Site : Lotus Domino Administrator.

Responsibility:

> Registration of New user id's

> Recertification of Expired id's.

> Create Delete & Modify users & groups (With proper

authorization).

> Create Delete & Modify users.

> Setting up Disk Quotas.

> Monitoring for Domino Server for India and other Servers for

DHL.

> Co-ordination with DHL global team for Domino problems

> Creation of Mail-In-Dbs

> Maintaining mail in dbs and giving access to users.

> Sametime 6.5 installation and troubleshooting.

> Taking proper approval from UK team for any changes.

> Additional responsibility for Srilanka, Pakistan, Dubai Lotus

problems.

Asian Paints LTD, Santacruz (E)

Role at Site: Lotus Domino Administrator\Lotus Notes

Engineer\

Project Team Member (Lotus Notes

Migration).

Responsibility:

> Installing, configuring and troubleshooting Lotus Notes at

Client End.

> Configuring & troubleshooting the users experience in mailing.

> Registration of New users..

> Create Delete & Modify users & groups (With proper

authorization).

> Create Delete & Modify users.

> Setting up Disk Quotas.

> Configuring Lotus Notes in PDA Devices.

> Configuring & troubleshooting system services & desktop

environment.

> Migrate mail database from Netscape & outlook to Lotus notes

(7.1).

> Telephonic Support for Client query from migrated users.

> Resolve the Problem by Net meeting & remote Desktop.

> Troubleshooting of connectivity related issue.

> Troubleshooting and Configuring Archiving setting at client end.

Indus Systems & Services Pvt Ltd (Feb 2005 to March 20 2007)

Designation : Technical Executive

Client: Larsen & Toubro LTD (Powai)

Job Role: To provide overall system solution to meet IT business

need for

L&T Powai.

Responsibility:

> Installation of Servers & Desktop Pc's. Coordinating With

Resident Engineers & Maintain Corporate AMC's.

> Solving the OS & Hardware related problems of servers.

> Looking into matters related to desktops, network

connectivity and other Peripherals

> Software installation and up-gradation for various systems as

per business requirements

> Upgradation of Systems, System performance monitoring.

> Perform end user activities like installing of PCs and

associate Software And peripheral devices, besides

troubleshooting hardware and software Problems.

> Configuring the Lotus notes client on the desktops for users

& rectifies related problems and Installing and configuring

Lotus Notes client (Ver. 4.5 & 5.0.6)

> Trouble-shooting day-to-day problems related to Os and Other

Applications.

> Attending customer complaints.

> Back up checking.

Project Work:

Client : Asian Paints Ltd.

Project Name : Lotus Migration Project, across India.

Team : 3

Description: Migrate mail database from Netscape & outlook to Lotus notes

(7.1) by using Transend Migrator & nupgrade utility. Lotus Notes

implementation & mail migration, telephonic Support for Client query to the

user. Resolve the Problem by Net meeting & remote Desktop. Registration of

New user & OU.Recertification of Expired id's, Create Delete & Modify users

& Groups (With proper authorization) Installing, configuring and

Troubleshooting Lotus Notes at Client End. Configuring & troubleshooting

the users experience in mailing. Configuring &troubleshooting system

services & desktop Environment.

Certifications:

1) Certified Lotus Professional (CLP)-(722).

2) ITIL Certified (V3).

3) Microsoft Certified Professional (MCP).

4) Cisco Certified Network Associate (CCNA).

Technical Summary:

Server Operating System: Microsoft windows Server 2003/2008,AIX 7/7.01.

Client Operating System: Microsoft Windows 98/XP/Vista/7,Red Hat Linux &

Macintosh.

Educational Qualifications:

1) Executive MBA (Specialization in SAP Consultancy)

2) Bachelor in Computer Application (BCA)

3) Higher Secondary School Certificate (HSC) Examination.

4) Secondary School Leaving Certificate (SSLC) Examination.

OTHER STRENGTHS:

. Innovative.

. Smart working and aggressive.

. Faith worthy and openhearted nature.

Contact this candidate