Information Technology Manager, NT Windows server team, Desktop Suppor

SAMUEL LONGORIA

**** ***** **** *****, ******, TX 75248

M: 214-***-**** ***********@*****.***

www.linkedin.com/pub/samuel-longoria/53/58b/639/

PROFILE

IT professional with extensive knowledge and experience managing physical and VMWare in a

production environment. Applies well developed planning and analytical skills for scheduling and quality

issues. Preforms with excellence in responding to urgent situations where commitment to quality and cost

containment are desired. Routinely delivers outstanding performance while undertaking complex

assignments and meeting tight deadlines. Experience with domestic and international management. Verbal

proficiency in Spanish. Core strengths include:

• Windows Server • VMWare Server • Server Administration

• Cloud Based • VMWare View • International Management

• Project Management • Security Patch Management • Hardware Trouble Shooting

• Desktop Deployment • Strategic Planning • Logistics Management

Accomplishments

• Secured presence in a new international area by reorganizing supervision of employees.

Coordinated and coached new employees for improved success.

• Reduced cost by $600,000 on a contract due to new techniques, saving estimates for new

contracts were as high as $10,000,000.

• Created and launched new pay structure for employees resulting in greater productivity

and cross training.

• Reduced and eliminated waste and time by implementing a new modernized payment and

inspection method in government programs.

PROFESSIONAL EXPERIENCE

AMDOCS, Dallas, TX 2003 – 2014

A global software company producing world class software to keep service providers technologically

ahead with new services and improved operational efficiency.

Group Lead NT Windows Server Team, 2013-2014

• Managed personnel in USA, India, and Mexico.

• Determined and delegated duties of the Windows Server Team.

• Effectively provided direction in assigned team projects.

• Evaluated budget, staffing needs for the team

• Processed and reported performance targets

• Presented Server Team goals and directions in project meetings.

• Diagnosed and eliminated project time constraints and improved productivity.

• Conducted Logistic Management coordination and identified problem areas.

• Maintained working knowledge of cloud based server installation in both virtual and bare bone.

NT Windows Server Technician, 2012-2013

• Created physical and virtual servers.

• Enforced Security procedures on all servers.

• Monitored health of servers.

• Trouble shot server hardware and software issues.

• Provided asset manager with current and accurate reports

• Performed yearly security audits.

• Preformed monthly MS patch installation.

• Coordinated Logistic Management for office closures and relocations.

• Assured cross training of team.

Desktop Services SME, 2003-2012

• Trouble shot hardware and software issues for laptops, desktops and printers.

• Reimaged machines, and performed hardware upgrades.

• Assured asset manager software was updated.

• Conducted cost saving programs by creating new process to deploy, distribute software and

hardware.

• Coordinated office relocations and deployment for over 60 offices and approximately 6000

employees.

AT&T YELLOW PAGES, Dallas, TX 2000 - 2003

Desktop Services Technician

• Trouble shot hardware and software issues for laptops, desktops and printers.

• Reported any trends in software or hardware issues.

• Reimaged machines and kept asset manager software updated.

• Delivered Help Desk support.

EDUCATION

Bachelor of Applied Arts and Sciences

University of North Texas, Denton Texas

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