Technical Support Sales
Resume:
Harvey MacKenzie
*** *** ****** **, ** • N*V *B* • 226-***-**** • ***************@*******.***
Highlights of Qualifications
Able to prioritize and meet deadlines
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Adapt well to changing priorities
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Works well in a team environment or independently
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Noted for positive attitude and excellent interpersonal skills
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Well rounded personality and always looking for new opportunities to learn
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Exceptional Excel Skills
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Professional Experience
Stream Global Services 2009 2014
Senior Support Agent
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Trainer
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Reporting Analyst
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Real Time Workforce Analysis
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Received Site Directors Award for outstanding contributions
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Contract Work 2002 2008
Various Clients, London, Ontario
Networks
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Systems
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Software
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Network Analyst 1996 2002
Guardian Professional Services Group – Auburn Hills, Michigan
Provided network and technical support for facilities around the world
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Server installs and upgrades; Novel, Lotus Notes and Microsoft
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Cabling upgrades and conversions
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WAN implementations
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Education
LAN Specialist, Novel CNE Certification (Sterling Business Academy)
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Cisco Networking (Global Knowledge)
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Lotus Notes, Server and Client (PBSC)
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Microsoft Server, Desktop and Office (PBSC)
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Citrix Server (Citrix)
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Photoshop (Fanshawe)
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Community Service
Board of Directors, Rat Terrier Rescue Canada
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Superintendent (past), St John Ambulance Therapy Dogs, London, Ontario
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Interests
Photography
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Digital Imagining
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Dog Training
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Harvey
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