Customer Service Sales

Jenny Teplitsky

*** ****** ******, ***. ***

London, ON. N6B 3K9

Telephone: 226-***-****

**********@*********.**

Employment:

Customer Experience Representative, Sales Generation Manager (Keyholder)

Coles (Chapters/Indigo). Various Locations 2011-Present

Met or exceeded daily sales targets through Recommending, Bundling, Storytelling, and

Demonstrating products and personally designed, innovative customer service techniques.

Responsible for opening/closing procedures, daily sales reporting, and supervising junior staff.

Promoted the company’s customer loyalty programs. Among the Top 10 highest loyalty card sign-

up percentages in the GTA region. Also met or exceeded targets for charitable donations to

Indigo’s Love of Reading program.

Responsible for the Coles: Brookfield Place store’s social networking.

Bilingual Student Circulation Assistant, Leslie Frost Library, York University. 2009-2011

Responsible for providing fast, friendly bilingual research and technological support to

undergraduate students.

Performed circulation tasks including discharging and shelving books, shelf-reading, creating user

records, etc.

Customer Service Representative, Keyholder. 2007-2009

Laura Secord. Various locations across Toronto.

Responsible for meeting daily sales targets by up-selling and cross-selling and providing excellent

customer service according to Laura Secord’s high standards.

Maintained and merchandised stores in various busy locations including the Toronto Eaton

Center.

Provided flexible, on-call relief to more than 5 stores during holiday seasons.

Retail Assistant, IGA Supermarket. Voyages Ayers Rock Resort. 2009

Yulara, NT (Australia).

Responsible for friendly service in a busy and isolated supermarket

Responsible for fast, accurate cash handling.

Responsible for providing tourist information and directions to a wide variety of international

customers.

Gift Shop Employee, Brewster’s Banff Gondola. Banff, Alberta. 2008

Responsible for providing friendly customer service and bilingual tourist information in one of

Canada’s busiest tourist destinations.

Achieved bonus upon completion of contract in recognition of exceptional service.

Education:

University of Western Ontario. 2012-2013

MA: Philosophy.

York University, Glendon Campus. 2006-2011

Bilingual BA: double major in English and Philosophy. First class Honours.

Community Involvement:

Tenure and Promotions Committee, Glendon Philosophy Department. 2010

Selected by the department chair to serve as an undergraduate representative to evaluate a junior

professor’s file for tenure consideration.

Ayers Rock Environmental Work Group. 2009

Removing litter to help keep one of Australia's most environmentally sensitive areas beautiful.

Bilingual Usher for Théâtre Glendon. 2007

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