Multilingual Specialist

~ Monica Martinelli Richmond ~

Rochester• NY • **607•

***************@*****.***

PERSONAL STATEMENT

Sharp, dedicated and self motivated language professional with long standing and diverse experience

throughout multiple industries and capacities. Advanced understanding of customer needs with diligent

assessment resulting in superior customer service and high levels of client satisfaction. Progressive thinker with

tremendous interpersonal communication and a proven history as a trusted consultant, liaison, and assistant

with a commitment to integrity, quality and performance excellence. Dynamic personality captures client

confidence, instills comfort, and generates repeat and referral business. Driven partner eager for professional

growth, increased responsibility, and the opportunity to leverage advanced technical knowledge within the

performance based environment of a growing organization.

CORE COMPETENCIES

Strong communication & analytical skills High attention to detail & accuracy Language Arts Multilingual

CRM Interpreting, Translation & Proofreading Intercultural communications Conceptual Thinking

Conflict Resolution Time Management & Prioritization skills Technical Knowledge Administration & data

management Strategic planning & supervisory skills Computer literacy, Publishing Platforms, HTML, MS

Word, Excel, Google Docs, Google AdWords Excellent knowledge of Microsoft Office Suite & Internet

Information Services.

LANGUAGE PROFICIENCY ( Written/Spoken)

• Italian : Native proficiency

• English : Bilingual

• French : Advanced

• German : Intermediate

PROFESSIONAL EXPERIENCE

D&S GLOBAL SOLUTIONS, AUSTIN, TX, USA (Telecommute) Full Time

Collections Agent, 06 25.2014 current.

• Receiving incoming telephone calls and gave professional customer service help to customers about

questions on delinquent accounts for all lines of insurance.

• Processing currency postings and generated invoices to clientele.

• Reviewing accounts, decided cancellation status and processed in keeping with departmental

procedures.

• Identifying, initiating, and facilitated resolution of customer issues.

• Negotiating payment arrangements on past owing receivables.

ZERO CHAOS, ORLANDO, FL, USA (Telecommute)

Google Italian & English Ads Quality Rater, 05.06.2013 06.03.2014

• Evaluated web pages based on the scale provided by Google.

• Communicated effectiveness of web layouts and information online.

• Analyzed and provided feedback on text, web pages, images and other types of

information for Google.

• Checked for Google’s algorithm for determining relevant search engine results.

• Interpreted both the content and tone of colloquialisms, regionalisms and other subtleties

specific to Italy & the U.S.

FAST SERVICES SRL, Jesi, (Ancona), Italy

Multilingual Tech Support Specialist, Market Research Analyst, May 2008 September 2011

• Assisted in the evaluation & negotiation of contracts with vendors and online partners.

• Managed a high volume workload within a deadline driven environment.

• Prepared reports of findings, illustrated data graphically and translated into written text.

(EN/FR).

• Gathered data on competitors and analyzed their prices, sales, method of marketing and

distribution.

• Identified, researched and resolved related customer issues while keeping all data

systems updated while liaising with internal departments.

FREELANCE BILINGUAL TRANSLATOR & PROOFREADER, February 2006 – March 2013

Worked on freelance translation and proofreading projects in the language pairs EN>IT and IT>EN for

professionals of various fields, in particular : literary subjects, interviews, articles, business & media, scientific

manuscripts.

PHONE SERVICES ITALIA, Jesi, (Ancona), Italy

Multilingual Tech Support/ Search Marketing Strategist, August 2001 February 2008

• Performed online market researches on targeted products within the Marketing Dept.

• Handled the inbound flight reservation service for Ancona – Falconara Airport “ Raffaello

Sanzio “ using the Air Kiosk system.

• Collaborated with marketing staff to integrate and complement marketing strategies across multiple

sales channels.

SERVIS UK, Wednesbury, West Midlands, UK

Distribution Assistant Manager, March 1999 July 2001

• Organized deliveries for customers and coordinated vehicles and delivery runs for drivers.

• Resolved customer problems and complaints, helped with their enquiries about goods in

the catalog.

• Liaised with internal departments to ensure product availability.

COMAG Spa, Cingoli (MC), Italy

Foreign trade coordinator & PA to CEO, February 1996 – January 1999

• Involved in foreign business transactions and market research on an International scale.

• Had one employee under my supervision.

• Coordinated payments, prepared and processed documents for clearing imported goods

in compliance with customs import regulations and procedures.

• Acted as simultaneous interpreter for business meetings.

• Translated trade reports, languages involved : English, French, German.

EDUCATION:

UNIVERSITA’ DEGLI STUDI DI URBINO CARLO BO, IT

B.A. in Modern Languages and Foreign Cultures, 1992 1995

LICEO LINGUISTICO LEONARDO DA VINCI, Jesi, (Ancona), Italy,

Diploma of Higher Education (DipHE) in Modern Languages, Arts and Humanities, 1987 1992

PITMAN EXAMINATIONS INSTITUTE, London, England, UK

Pitman certificate of Proficiency in English language, ( 1st class pass ), 1991

OVERSEAS STUDIES:

June/September 1992 : Oxford House College, London, UK Advanced course in English, Business &

Communication studies.

June/August 1991 : Sels College London, London, UK – CPE English language course.

July/September 1990 : London Study Centre, London, UK Advanced English language course.

June/September1989 : Loughton Hall College, London, UK – Advanced English language course.

February/ June 1988 : Lycée Charlemagne, Thionville, France – High School exchange ( 1 semester ).

PROFESSIONAL DEVELOPMENT (Statements of Accomplishment)

Wesleyan University : The Language of Hollywood: Storytelling, Sound, and Color, 03/2013.

The University of Edinburgh : Critical Thinking in Global Challenges, 03/2013.

The University of Edinburgh : Introduction to Philosophy, 04/2013.

University of Virginia : Know Thyself, 04/2013.

References available on request

Contact this candidate