Customer Service Technician

SUSAN CAROLE PRUITT

P.O. Box ***

217-***-****

Homer, IL 61849 ********@***.***

Providing Excellence In Customer Service

SUMMARY

A well regarded, detail-oriented Customer Service Professional motivated by

and skilled in handling even the most challenging customer interactions.

Ability to maintain a calm and patient demeanor while ensuring a positive

service experience. Recognized for consistently surpassing company

expectations.

Core Competencies

Project Management/Project Time/Organizational Management

Prioritization

Attention to Detail Meeting Productivity Metrics and

Standards

Customer/Client Empathy / Listening

Service/Confidentiality

Problem Resolution Develop Strong, Thorough Product

Knowledge

PROFESSIONAL EXPERIENCE

Coram Infusion Pharmacy, Champaign, IL 2013 to 2014

Clinical Support Specialist, Pharmacy Technician

. Utilized proprietary software to manage patient weekly IV medication and

supplies. Patient load ~ 40/week.

. Assisted Nurses in Physician's office.

Walgreens, Champaign, Il 2012 to 2013

Pharmacy Technician

. Utilized (RX Connect) to access prescription information including

patient and prescriber data, drug selection, prescription interpretation

and insurance billing.

. Processed new prescriptions and refills

. Swiftly and correctly calculated dosages, dispensed medications, prepared

prescription labels and filled prescriptions for approval by pharmacists.

. Researched and resolved dosage conflicts

. Processed Inventory Control through McKesson Pharmaceutical Distribution

Services.

Christie Pharmacy, Champaign, IL 1989 to 1999 & 2001 to 2012

Pharmacy Technician Coordinator

. Lead Pharmacy Technician. Team consisted of eight Pharmacy

Technicians.

. Lead Bookkeeper. Oversaw accounts receivable/accounts payable.

. Merchandise Management

. Stocked Sp200 Robotic Counting system.

. Handled inbound/outbound calls from patients, customers and Nurses

regarding medication.

. Maintained confidentiality and patient/customer information.

. Consistently maintained a positive attitude. Recognized for assisting

individuals.

. Swiftly and correctly dispensed medications, prepared prescription labels

and filled prescriptions for approval by Pharmacists.

Christie Clinic Internal Medicine, Champaign, Il 1993 to 1995

Medical Office Assistant

. Greeted patients, took vital signs.

. Answered telephones.

. Assisted Physician with medical procedures.

. Filed medical documents.

. Cleaned medical instruments.

REFERENCES:

Bruce Strike RPH- 217-***-****

Alan Caspers RPH- 217-***-****

Dann Johnson RPH-217-***-****

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