Customer Service Truck Driver

Kary W. Dickens **** Watson Oaks Ct. Lakeland, FL 33809 863-***-**** * ******@*******.***

PROFESSIONAL PROFILE Offer 20 years of experience transporting consumer goods and hazardous materials for various industries. Possess a strong work ethic and excellent driving record, stable work history and credible references. Recognized for ability to plan, organize and coordinate priorities in an expedient manner. Technically inclined with a proven ability to troubleshoot and repair minor vehicle operation problems. Personable and professional with a strong customer service orientation and problem solving skills.

CORE COMPETENCIES

• Exceptional Driving Record * Preventive Maintenance

• Time & Behavior Management * Client Relations

• Conflict & Dispute Resolution * DOT Rules and Regulations

PROFESSIONAL EXPERIENCE Martin Brower (Orlando, FL) Truck Driver – 18 wheeler 2008-present

Safe operation of product delivery to customers utilizing various methodologies that include manual conveyors, carts or pallets in a multi-temperature environment. Provide exceptional customer service to each customer, while accurately completing necessary paperwork and utilizing on-board computer program (XATA). Work well with diverse populations and have the knowledge and expertise to handle any situation that presents itself. Maintain a high energy level and possess a strong stamina for lifting heavy loads and working long hours in inclement weather conditions. Extensive experience transporting refrigerated goods.

Self Employed (Nationwide) Long Distance Truck Driver – 18 wheeler 2004-2008

Distributed a large variety of commodities, working with many distributors and suppliers. Logistically planned routes to provide timely and efficient delivery to customers. Responded to special requests and resolved problems directly and through appropriate channels. Effectively maneuvered equipment on lots with limited space and obstacles, complying with all safety and DOT regulations, with outstanding customer satisfaction. Model and monitor the utilization of accurate driver’s log.

Southeastern Freight Lines (Lakeland, FL) Truck Driver – 18 wheeler 1999-2004

Responsible for the safe operation of company equipment and timely, courteous delivery of product to customers. Performed work required in a timely manner and maintained adequate production to meet service schedule. Responsible for proper loading and securing of freight to prevent movement and allow safe transport.

Kary Dickens p2

LICENSES AND CERTIFICATES • Commercial Driver’s License (Class A) with Tanker, Air Brakes, Triple/Doubles, and Hazmat endorsements (License held since Aug. 1994)

• No DUI, points, or accidents

• U.S. Navy Reserve (2000-2006)

• U.S. Navy – Nuclear Weapons (1986-1991)

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