Service Customer

Sutharsini Thiyagarajan

** ****** ******* ****** ( Richmond Hill, ON L4B0B6 ( Home: 647-***-****

( Cell: 647-***-**** ( ******.*******@*****.***

Senior Software/QA Tester

. Solutions-focused tester with 5+ years of experience in Manual,

Performance, Automation and System testing; high-level proficiency with

Software Development models including Agile, Waterfall, Kanban and QA

methodologies; and a foundation in MYSQL, Shell, Linux/Unix and

monitoring tools.

. Excel in creating test plans and writing/running automated test scripts

to pinpoint software defects, track bugs, close open defects and validate

functionality. Serve as a value-adding member of Test teams.

Technology & Testing Proficiencies

Testing Tools: HP Quality Centre, Jmeter, DCT, SOAP UI, Toad, Exceed,

Citrix, Eclipse, Hudson, Scrum Works, Apache Maven, SVN

and Bad boy automation tool.

Monitoring Tools: Ethereal, Wire shark and SONAR

Testing Manual Testing, System Testing, Acceptance Testing,

Methodologies: Functionality Testing, Performance Testing and Validation

Scripting Tools: SQL, Unix Shell Scripting

Telecom Skills: GSM, GPRS (NMS, EMS), SIP, SS7/IN, TCAP, INAP/CAPv2,

Diameter, OSS, Rating and Billing Solutions.

Good Testing Knowledge on Value Added Services (VAS) and

Location Based Services (LBS)

SOAP, Web services, WSDLs.

Databases: MYSQL, Open LDAP.

Systems: Windows, Unix, Linux and Solaris

Testing Experience

Aricent -- Bangalore, India

Leading Technology Services Company with $1B in annual revenue

Senior Test Engineer, 11/2011 to 09/2014

Test Engineer, 10/2008 to 11/2011

Provide lifecycle management of testing projects on software and large

database applications using various monitoring and scripting tools.

Maintain cooperative relationships with developers and communicate with

both technical and nontechnical stakeholders.

Highlights of Accomplishments:

. Efficiently involved in the Requirement analysis, Cost Estimation,

Preparation of Test plan &Test Strategy documents and Test life cycle

phases.

. Recognized for developing excellent test plans/scripts and rapidly

discovering defects.

. Contributed in automating the end to end testing environment.

. Improved in documentation of testing practices and creating wiki to

enhance their repeatability, saving time and encouraging testing

standardization and best practices.

. Provided guidance and trainings to the peers and junior members of the

team.

. Involved in Organizing and co-ordinating the Team Events, Team Outings

and FUN activities.

. Won Team SNAP Awards within organization for our excellence shown in

various projects.

Education

Anna University -- Chennai, INDIA

B.E (Electronics and Communication), with an overall percentage of 80.

Project History

Project 1: OMC-R, Operations and Maintenance Centre - Radio

Project Name OMC-R

Domain/Language/ GSM, GPRS (NMS, EMS).

OS/Tools used

Description The operations and maintenance center (OMC) is connected

to all the equipments in the switching system (core

network) and to the BSS (Radio network) in a 2G GSM

network. The OMC is the functional entity from which the

network operator monitors and controls the entire system.

An important function of OMC is to provide a network

overview and support the maintenance activities.

The OMC-R offers NMS (Network Management service) by

monitoring the whole network and part of EMS (Element

Management service) by monitoring the NEs (network

elements). The OMC-R supports all the functionalities of

FCAPS viz. Fault, Configuration, Administration,

Performance and Security for the Network management. The

OMC-R is completely in-charge of the operation and

maintenance of the BSS NE.

Duration July 2013 - September 2014

Responsibility Involved in the Requirement analysis, Test case design

and Test life cycle phases.

Involved in the preparation of Test plans and Test

strategy documents for various types of testing (viz.

feature, regression, performance testing etc.)

Involved in providing the Cost estimates for the planned

features and CRs.

Involved in the Validation of CR's and FR's

Involved in the quick resolution of customer issues and

offline customer support.

Was responsible for identifying the Regression test

cases for X86 releases.

Involved in the LIVE Upgrade and Migration testing.

Involved in the Sanity and Regression testing during OMCR

Linux porting.

Represented OMCR subsystem in Test task force (TTF)

interface meetings between the sub-systems.

Involved in the discussions with SPEC specification team

pro-actively and suggested the improvements and changes

in the product design.

Also responsible for setting the Test environment, Test

Beds and also involved in Basic sanity testing.

Collaborated with the DEV team to reconstruct the

scenario and helping them in providing/obtaining the

required information.

Provided guidance and trainings to the peers and junior

members of the team.

Involved in organizing and coordinating the Team Events,

Team Outings and FUN activities.

Project 2: Ericsson ECE - Ericsson Composition Engine

Project Name Ericsson ECE - Web Service-OUT Testing

Domain/Language/ SOAP, Webservices, WSDLs (RPC/Encoded, RPC/Literal,

OS/Tools used Document/Literal and Document/Literal-Wrapped) and XSD

schema.

Description The Web Service-out (WS-OUT) functionality in Advanced

Composition provides a way to access published web

services from a skeleton in the Advanced Composition

Editor (ACE). The web service publishes a WSDL (Web

Service Definition Language) file which is parsed by the

WS-OUT functionality by means of Easy-WSDL.

The WS-OUT functionality creates a SOAP request which

complies to the given WSDL file. The web service provides

a response to the request. The response is made available

in ACE by means of the Shared State Manager (SSM).

Subsequent skeleton elements can use the results of the

web service call to influence the behaviour of the

system.

Duration Dec 2011 - June 2013

Responsibility Have gained a good knowledge in SOAP and WSDL types.

Have involved in testing WS-OUT (both functional and

system testing) with different WSDL Types.

Have written the Test Description and Test plan for this

project.

Have involved testing the artifacts (defect fixes) and

automating the testing environment.

Project Name Ericsson ECE - Testing of SS7 Components

Domain/Language/ SS7/IN, TCAP, INAP/CAPv2, Message Driver (xml based test

OS/Tools used tool), Apache Maven, Eclipse, Scrum works, Agile process,

MySQL, SVN, SONAR, open LDAP, Hudson tool and Tag Tool.

Description The Ericsson Composition Engine (ECE) provides an

environment for managing feature interaction among

intelligent networks, IMS, and internet services. It

offers Traffic Features, Advance Composition and Service

Development Environment. Advance Composition feature

extends the SS7 feature, SIP/ISC feature and/or IP

feature with the possibility to use an Advanced

Composition Core with Advanced Composition Editor.

Ericsson Composition Engine can be deployed as a Next

Generation Application Platform and offers advanced

service creation capabilities. New components are

developed to support Next Generation Intelligent Networks

on SDP platform.

The objective of this project is to develop and test ECE

SS7 components within a sprint. Team was following the

scrum model in Agile.

Duration 11 months (Nov 2010 - Sep 2011)

Team Size 6

Responsibility Involved in functional testing and system testing of SS7

components (SendRrb, SendFci, SendPa, SendPaWithCBA and

SendOperation).

Contributed in automating the testing environment.

Involved in writing the Test setup, Test Description,

Test plan and customer documents.

Efficiently reported the bugs and involved in trouble

shooting/analyzing the issues during testing.

Project Name Ericsson ECE - Porting of SS7 Components

Domain/Language/ Linux, Oracle Converged Communications Server (OCCAS),

OS/Tools used SGCS, Message Driver (xml based test tool), Apache Maven

Language and Eclipse.

Description This project mainly focuses on migrating the ECE SS7

components from existing Sun Glassfish Communication

Server (SGCS) to Oracle Converged Communication Server

(OCCAS) due to Sun products being phased out. The

activities in this project mainly involves doing the

feasibility analysis, porting of components to OCCAS,

Regression Testing of SS7 components on OCCAS after

porting and testing the Backward compatibility of SS7

components on SGCS.

Duration 3 months (Sep 2011 - Nov 2011)

Responsibility Developed a good understanding on the OCCAS architecture

and its installation.

Involved in porting the ECE SS7 components from SGCS to

OCCAS (i.e ECE 2.1 to ECE 3.0).

Written the Wiki document describing about complete steps

involved in OCCAS installation, porting of components and

Testing.

Involved in Functional and regression testing of SS7

components on both OCCAS and SGCS.

Honours and Rewards:

. Our Team won Snap award for our involvement shown in ECE SS7

components testing project.

Project 3: ENTERPRISE COMMUNICATION AT NETWORK (ECN)

Project Name ECN Telenor

Platform/ UNIX, SIP (Testing of IMS nodes like ICSCF, PCSCF, SCSCF

Language & CCSCF), SS7 and INAP.

Description The CMM 4.1.2 version provides operator with a first step

towards a smooth migration to the IMS environment with

the support of IP-telephony. CMM 4.1.2 also introduces

some End-user self care facilities based on WEB interface

are available for all kinds of CMM users.CMM 4.2.1 is a

new step towards NGN telephony, using the flexibility of

the SIP protocol to offer a wider set of features

(including VAS, LBS etc.) to CMM users and to bring the

Fixed/Mobile convergence within a single terminal. CMM

4.2.1 also provides a user-friendly Web based interface

(self provisioning, click to call).

CMM 4.2.1 intends to:

Enhance Value Added Services

Enhance the Advanced Virtual PBX feature set

Provide IMR (Intelligent Mobile Redirect) specific

features

Enhance Location Based Services

Provide the Telecom managers with a Web Interface

Provide the customer service agent Web Interface

Provide Wireless PBX features

Provide IP Centrex features

Features Supported: Hot Line, CMM Reminder, Last Caller

Return, Identity Return and Erasure, Voice Mail and CDR

Call Types, CFU (Cal forwarding Unconditional) and CFC

(Call forwarding Conditional) & Manager Secretary call.

CMM is later renamed as ECN.

ECN 5.1.1 supports the following additional Value Added

Services along with 4.1.2, CRBT (colored ring back tone),

differentiated ringing (Distinctive Ringing), and Music

on hold (MOH), Call Park and Retrieve, Calling Line

Identity Presentation (CLIP), Calling Name Identity

Presentation (CNIP), Call Logs.

ECN Telenor is implemented on top of this CMM 5.1.1 and

it supports the extra features like, Parallel &

sequential ringing,CSTA(which monitors the call status

of ECN member lines and control them) Monitoring, LCR,

Forced Deletion, Personal assistant, One Number and PBX

Forwarding.

Client Telenor, Norway

Duration June,2010 - October,2010

Responsibility Installation of ECN services and manual deployment of WEB

deliveries.

Creating ECN core Objects and configurations.

Pre-Integration and Validation Testing for various

Telenor features likes one number (sequential &

parallel), ONDEN no, off-net &On-net calls,

Screening-tree using Softphones, Emulators and Hard

phones.

Testing the following Telenor features with CSTA client

(which monitors the call status of ECN member lines and

control them) Hold & Retrieve, Consultation, Call-Toggle,

Attendant Call transfer, Single Step Transfer,

Offered-Mode,Enterprise-Monitoring,Conditional&Unconditio

nal forwarding,LCR and Personal Assistant and Verifying

the CSTA events.

Web automation testing using Badboy tool (Testing the web

flow and Telenor features on Web GUI).

Memory leak testing using Newnfree tool and dbx debugger.

Creating test report and maintaining the defects in DDTS

(Quality Control Box).

Project Name ECN512,ECN521

Platform/ UNIX, SIP (Testing of IMS nodes like ICSCF, PCSCF, SCSCF

Language & CCSCF), SS7 and INAP.

Description ECN 5.1.2:

It supports all ECN 5.1.1 features and it mainly supports

RTC (Real time Charging), and features like GPRS, Call

Queue, Flexibe PNP, Reseller.

Real Time Charging, allows the Service Provider

delivering a powerful Prepaid or Controlled Post-paid

Solution for the Enterprise market, leveraging on his

payment server capability. The Enterprise Prepaid /

Controlled Post-paid solution relies on two application

servers: ECN server and a payment server.

ECN server is responsible for:

Controlling the employee service (call, SMS, GPRS

session) to the suited network interface (INAP, CAMEL,

SIP ISC): including monitoring the service and releasing

the call if required (by a non-authorization or a lack of

credit)

Qualifying the call: on net, off-net, on-site, off-site,

personal, professional

Authorizing the call based on the criteria defined by the

Telecom Manager

Determining the right Account to be used for charging the

service: business account, personal account

Charging decision

Issue an ECN applicative CDR. ECN must also introduce an

information in the CDR indicating if the ticket is issued

from a service, which has been also controlled in real

time from a charging point of view. ECN induces in the

CDR the P-Charging Vector Information (i.e. ICID) for

correlation purpose.

The Payment Server(ICC) is responsible for:

Managing accounts and balances,Rating-session,Providing

an interactive service (IVR based) to refill an account

(personal or enterprise account) via various means

(voucher, credit card, etc.), and to consult the account

balance,Issuing a rated CDR,providing to the enterprise

the details of the rated call logs,Managing the

thresholds.

ECN 5.2.1:

ECN 5.1.2 with new added feature Mobile Number

portability.

Duration June,2010 - October,2010

Responsibility Installation of ECN services and manual deployment of WEB

deliveries.

Creating ECN core Objects and configurations.

Testing prepaid calls (RealTimeCharging) and Defect

Verification& Analysis for the same.

Feature testing for Hotline, Substitution, Welcome no.,

Hunting List, Call pickup, ACR, WBCT, ACT, LCR, Group

List, Special List, Reminder, CCBS, Last Caller, RMTA,

Screening Tree. In detail trace capture and analysis.

Project 4: Vodafone UK UMF -Project Alaska (Onsite project)

Description The purpose of the Project Alaska is the replacement of

Vodafone UK Legacy Systems with hardware platforms and

application software (including adaptations to meet

Vodafone UK specifications) across the IN, Prepay and

HLR domains.

For each domain Alcatel-Lucent shall replace certain

functional elements of the Legacy Systems with

replacement Products in a controlled, phased approach.

These phases are pre migration, in migration and post

migration. Unified mediation framework is the

application which will handle all these phases.

I involved in performance and functional testing of

below modules,

R_UMF- Rating UMF (R-UMF). It mediates charging

requests from the HLRs, MMSCs and URCSs to the Prepay

systems. For migrated subscribers the R-UMF will mediate

the request to the native protocol; for unmigrated

subscribers it will forward the request to the legacy

prepay system.

P-UMF IN- the Provisioning Gateway (P-UMF-IN) mediates

MIP commands from the legacy upstream components. The

commands are converted internally into ALU HPI format,

for later downstream provisioning of the eSM.

P-UMF PP- mediates the provisioning request and response

protocols between the legacy and replacement prepaid

systems, for subscribers migrated to the replacement

prepaid system.

U-UMF - The U-UMF handles USSD commands from the HLRs.

USSD (Unstructured Supplementary Service Data) messages

are sent from the subscriber's handset and routed to the

HLR in the home network using MAP. They are used to

obtain information and control various services. For

instance, a prepay user can send *#1345# and receive a

reply containing the account balance.

MCC- This application suite will be responsible for

driving the migration of Prepay & VPN subscribers from

the Vodafone systems to the ALU ones.

CCL- Consolidated Charge Load UMF is the component that

controls access to the eSM for uploading new charging

data

INVIEW-It is the Like-for-Like OSS/BSS solution of

Vodafone's legacy OSS/BSS. This is an integrated

platform which extracts HLR information, Information

from Prepay Account Manager, Service Execution point

information, Routing information on tabbed windows in a

single browser.

RTE-Robotester Evolution is a tool that enables to test

different tariff plans to ensure correct charging has

been applied for a particular type of call/SMS/Data.

Duration Jan-2009 to May-2010

Client Alcatel-Lucent, Maidenhead, UK

Responsibility Writing Test Cases and Test Scripts

System and Functional Testing

Performance Testing(includes resilience testing &

stability test) and writing test summary report

Defect verification and debugging the issues.

Technology skills Shell scripting, MySQL, Diameter protocol. OSS, Billing

and Provisioning systems.

Usage of Jmeter and In-house tools PAP & USSD simulators

for load testing.

Honours and Rewards:

. Our Team got 2 consecutive CSS Rating 1 from client (Alcatel-

Lucent, UK).

. Our Team won Snap award for this Vodafone Alaska UK project.

Project 5: BTS LAB WEB IMPLEMENTATION

Description The project was done as a training project at Nalanda,

Aricent. We implemented the BTS Lab web phase V and by

using this tool any Aricent employee can reserve the

required BTS equipment's according to their availability

in advance. Any helpdesk requests can also be raised by

users by using this tool in case of any issues and it

will be solved by BTS lab team.

This enhancement project is specifically designed for

Nokia Siemens Network (NSN). And we added some extra

features like auto expiry mail, auto-backup etc.

Duration 2 months

Responsibility Creation of various artifacts including SRS,HLD,LLD etc

Reviewing the documents.

Writing the unit test plans and cases

Writing the Test report.

Technology Skills PHP and Java script

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