Management

Michael F. Faass

*********@*********.***

**** ****** **** ***** *******, GA 300**-***-*** 5000

CAREER OBJECTIVE

Lead an organization utilizing my 30+ years of project/program management, planning, personnel training,

marketing, strategic analysis, tactical execution, project monitoring, problem solving, and personnel experience

through strong and effective partnerships emphasizing communication through honesty and integrity in the

workplace.

EDUCATION

University of North Georgia Dahlonega, GA

Master of Public Administration December/concentration in Public Health Management, 2013

GPA: 3.40/4.00

Georgia State University Atlanta, GA

Bachelors Arts in Journalism August, 1976

GPA: 3.02/4.00

KEY SKILLS

Project/Program Management

• Created, implemented, and administered program for organization to deliver cohesive and informative

messages for employees and customers

• Created time management study to improve shipping system resulting in a reduction of late shipments by 74

percent, and increased productivity by 48 percent

• Coordinated five different vendors, three different advertising agencies and a competitor to rollout a new

merchandising concept for brand Coca Cola that required placement of merchandiser placements in 39,000

convenient stores throughout the U.S.

• Team leader of strategic re organization plan requiring a re defining of staff responsibilities

• Used collaborative and liaison skills to manage outside vendors, various divisions within organization and

with customers

• Outstanding presentation skills having made over 10,000 training, personnel, and sales presentations

Marketing/Sales

• Number 1 sales professional 7 of 10 years with 16 percent sales growth

• Grew start up company’s sales to $31 million in a 5 year period, while overseeing sales and marketing

personnel

• Created marketing plan to reach new, non developed markets in mortgage industry and created monitoring

system to respond to new requirements of the market

• Recognized for increasing revenue margins 32 percent through marketing campaign

• Led marketing team to develop a strategic marketing plan for new business segment increasing sales

revenues $21 million over a 3 year period

Budgeting/Finance

• Administered $9 million marketing budget

• Using strategic analysis to prepare annual sales budget projections of $49 million

• Created automated financial sales projection system for territory managers to use with customers to

accurately project annual product usage and sales

• Critical financial analysis to help customers handle the various components of the home mortgage process

Leadership/Supervision

• Supervised marketing staff of three; customer service staffs of 12; seven sales professionals, 304 broker

representatives

• Created and implemented comprehensive training programs for customer service managers improving

customer relationships through quick and honest communication; reducing operational costs 19 percent, and

decreasing overtime by 41 percent

• Developed training program that sales personnel could customize for specific customers based on

geographic areas and clientele

• Served as liaison between three state veterinarian committees on micro chipping of endangered wildlife

• Advised employees on career path options to advance in the organization through seminars and specialize

training

EXPERIENCE

R3 Cumming, GA

Owner June 2013 – Present

University of North Georgia Dahlonega, GA

Graduate Teaching Assistant May 2012 – June 2013

Liberty Tax Services Cumming, GA

Tax Preparer/Evening Manager January 2012 – May 2012

Main Street Home Loans, LLC Alpharetta, GA

Senior Loan Officer August 2008 – December 2011

Pine State Mortgage Corporation Cumming, GA

Loan Officer February 2006 – August 2008

Paul Flum Idea’s, Inc. St. Louis, MO

National Account Manager September 1995 –

January 2006

InfoPet Identification Systems, Inc. Burnsville, MN

Regional Marketing and Sales Director October 1994 – September 1995

Merchandising Resources, Inc. Atlanta, GA

National Sales Director January 1990 – September 1994

Mead Packaging & Acquisitions Atlanta, GA

Director of Marketing February 1987 – January 1990

Marketing Manager October 1983 – February 1987

Marketing Associate February 1979 – October 1983

VOLUNTEER ACTIVITIES

Sharon Springs Athletic Association Cumming, GA

Uniform Director August 2003 – July 2012

Operation Restoration Atlanta, GA

Mortgage Counselor January 2009 – August 2011

Atlanta Kennel Club Atlanta, GA

Director May 1979 – May 2003

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, One Note; SPSS v. 19; Banner; D2L; Vista; and Calyx v. 8

AWARDS & ACTIVITIES

Secretary/Treasurer of Georgia Chapter of the American Society of Public Administration (ASPA)

American Society for Public Administration – Member

National Honor Society Member

Graduate Senator – University of North Georgia Student Government Association

Member of Political Science Club – University of North Georgia

RELEVANT COURSEWORK

Marketing for Nonprofit, Health Care Public Administration,

Public Policy Management, Public Budgeting,

Public Policy & Analysis, Public Health System,

Leadership & Organizational Theory, Information & Operational Management,

Statistics for Public Management, Ethics in Public Administration,

Politics and the Bureaucracy, Public Personnel Administration,

IRS Tax Professional Preparer Certification Federal & State Mortgage Certification,

Human Resource Management (seminar), Understanding Discrimination (seminar),

Public Personnel Management (seminar), Team Building in Marketplace (seminar),

Finance for non Financial Managers (seminar), Grant Writing (seminar)

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