Reliability, analysis, logic, critical thinking, and customer service
Resume:
Ian Shuley
Marion, OH 43302
*******@*****.***
OBJECTIVE: To advance my career and pursue new opportunities to learn.
SKILLS AND ABILITIES: Management experience, fast typist, punctual, reliable, patient, articulate and professional demeanor, effective problem solver, analytically minded, exceptionally fast learner, require little or no supervision, confident decision maker, Notary Public; State of Ohio
EDUCATION: Oberlin College - Computer Science, Sociology; Utica High School - 3.8 GPA, ACT: 29
Sears Holdings Corporation; Marion, OH
Consultative Sales Representative, Consumer Electronics
2014 - Present
The Sales Associate is responsible for providing positive front-line contact with the customer. Determines and meets customer’s needs. Provides customer assistance and support, while selling merchandise and Protection Agreements to customers. Sales Associates are responsible for ensuring that the customer’s shopping experience is positive and assists in achieving store sales, Protection Agreement and Credit goals.
Checksmart Financial LLC; Heath, OH and Columbus, OH
Customer Service Representative/Asst. Manager
2011 - 2014
Making check cashing and loan related decisions that directly affect revenue and management of store. Contacting customers to remind of balances due and dates payable. Ensure that all daily transactions are accurately balanced and corrections make as needed. Maintain updated statistics related to a variety of financial services and ensure they are functioning properly. Administering great customer service to thousands of customers. Effectively trouble shoots areas with customers, vendors, and staff. Accountable for vault and drawers involving tens of thousands of dollars. Experience running a store as acting general manager, including making hiring decisions.
Taco Bell (CEMA Inc.); Newark, OH
Customer Service Representative
2010 - 2011
Sweeping, mopping, cleaning, maintaining neat and clean dining room appearance, keep condiments and napkins stocked, interacting with customers and answering any questions, ensuring proper preparation of food, responsible for cash register and counting back change. Work ethic exemplified by this company's willingness to rehire.
IHOP #5510 (River Road Restaurants); Brook Park, OH
Waitstaff
2010
Greeting customers, cleaning walls, floors, booths, and trays, taking money and making change from a personal "banks," ensuring timely and accurate delivery of food orders, rendering customer service, ensuring customers satisfaction.
Taco Bell (CEMA Inc.); Heath, OH
Customer Service Representative, Food Preparation
2008-2009
Management training at this facility, trained in all areas of the store, thoroughly cleaning everything, preparing, making, and serving food, responsible for cash registers, ensuring neat and orderly appearance of dining room and restrooms.
References:
Tamara Cooperrider (Former Manager): 740-***-****
Senita Boone (Former Regional Manager): 614-***-****
Thomas Anderson (Former Manager): 614-***-****
David George (Former Co-Worker): 740-***-****
George (Cleve) Carter III (Childhood friend/Former Co-worker): 740-***-****
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