Customer Service Assistant
Resume:
Ashley Johnson
Houston, TX *7009
******.***********@*****.***
Objective: To obtain an administrative position in an organization that allows me to
utilize my academic and professional knowledge as a catalyst in my future growth and
development.
Education: Houston Community College 08/2014-12/2014 Studied: General Office
Assistant
Sanford Brown College 06/2013-08/2014 Studied: Medical Assistant
Work Experience: Wal-Mart Humble, TX June 2014
• Maintenance of customer accounts, creating customer accounts, and closing
customer accounts.
• Operates cash registers to receive payments in the form of credits /debit card,
check or cash.
• Arranges displays, and conducts physical inventories of the stock room and sales
area.
• Trains or assists manager in training employees on retail operations, customer
service, and changes to policy and procedures.
• Special projects leaders and assistant for interaction in and out of the store.
Universal Protection Services Houston, TX November 2013-2014 Security Officer
Patrol industrial and commercial premises to prevent and detect signs of intrusion and
ensure security of doors, windows, and gates.
Answer alarms and investigate disturbances.
Monitor and authorize entrance and departure of employees, visitors, and other
persons to guard against theft and maintain security of premises.
Write reports of daily activities and irregularities, such as equipment or property
damage, theft, presence of authorized persons, or unusual occurrences.
Call police or fire departments in case of emergency, such as fire or presence of
unauthorized persons.
Fulton Dental Associates Houston, TX January 2012-November2013 Office Assistant
Strong organizational ability; ability to be clearly understood through verbal
communication in face-to-face encounters and by telephone ;ability to take in
information verbally and in writing in order to compose written correspondence;
working knowledge of medical terminology; strong customer service management
skills
Have one-on-one contact with patients and assist with scheduling all their
appointments for labs, consult, imaging, and procedures. Communicate with them
via phone, email, and by mail to ensure that they receive proper information that
is needed.
Filed all medical records and documents in each individual chart. Assist with keeping
all charts filed in the proper medical records area. Scan, fax and mail medical
records to the proper location as needed.
Skills:
Self-motivated
Organized
Verbal and written Medical Terminology
General Computer skill
Excellent Customer Service
Microsoft office
Microsoft Excel
Excellent Communicator
License/Certificates: CPR/AED Certified June 2013 American Heart Association
Languages: Beginner American Sign Language
References: Available upon request
Contact this candidate