Customer Service Sales Representative
Resume:
Robert M. Lopez
San Antonio, TX 78213
*******.****@*****.***
WORK EXPERIENCE
West Business Solutioins, San Antonio, TX 06/2014-
Present
Sales Representative for Optum RX, MRA
Determines requirements by working with customers. Answering inquiries by clarifying
desired information, resolves problems by researching and exploring answers and
alternative solutions, fulfills requests by clarifying desired information, completing
transactions, forwarding requests, maintains call center database by entering information,
keeps equipment operational by following established procedures, update job knowledge
by participating in educational opportunities.
Jcat Screen Printing and Embroidery, Victoria, TX 02/2014-06/2014
Front Desk Receptionist, Salesman, Workshop Worker
Opened and closed the store, which included counting cash drawers and making bank
deposits. Offered exception customer service to differentiate and promote the company
brand. Took orders and kept up with payments, filed paperwork. Kept the showroom
clean and maintained neat, orderly product displays. Built customer confidence by
actively listening to their concerns and giving appropriate feedback. Kept current on
market and product trends to effectively answer customer questions. Unloaded trucks,
stocked shelves and carried merchandise out on the floor for customers.
Pizza Hut, Midland, TX 09/2013-02/2014
Cook, Prep, Cashier, Server, Management training
Provided courteous and informative customer service in an open kitchen format.
Implemented and supported company initiatives and programs. Consistently kept a clean
and safe environment by adhering to all federal, state and local sanitation and safety
requirements. Ensured smooth kitchen operation by overseeing daily product inventory,
purchasing and receiving. Followed proper food handling methods and maintained
correct temperature of all food products. Established and maintained open, collaborative
relationships with the kitchen team. Quickly and courteously resolved all guest problems
and complaints. Displayed a positive and friendly attitude towards customers and fellow
team members. Cross-trained and provided back-up for other representatives when
needed.
EDUCATION
Odessa High School – Odessa, TX
Diploma, GPA 3.6
SKILLS
• Cooperative team member
• Computer proficient
• Microsoft Office and PowerPoint proficiency
• Strong verbal communication
• Attention to detail
• Energetic and organized
• Quick learner
• Exceptional mathematic skills
• Phone Skills
• Multi-tasking
• Data Ent ry Skills
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