Software Development Project/Program Manager
Resume:
Edwin Deepak Ernest
******.******@*****.*** LinkedIn: www.linkedin.com/in/deepakernest/
A senior manager and software development professional in global application software
development.
Strong experience in Software Development, Program/Project Management, SCRUM, Lean
and Agile Software Engineering across multi-national teams.
Expertise in SAP On-premise and Cloud HCM solutions covering Personnel Administration,
Payroll and Time management including Country and Legal localization. Broad knowledge
of other ERP Applications.
Skilled in Delivery management, Customer engagement, multi-level Customer support
operations from go-live to seamless upgrades.
Expert in establishing Development, Project and Quality Assurance teams and operations
from hire to productivity with a short turn-around time.
Excellent communication, strong interpersonal and inter-cultural skills.
Strong leadership and organizational skills, working with senior managers and managing
experts and senior professionals in global locations teams across India, Germany, US,
Australia, New Zealand, China and Singapore.
A permanent resident of the US, holding a green card.
Education Languages
English (Fluent)
2014-2015: Master Certificate in Project Management (ongoing)
Villanova University, USA German (Basic)
2008-2009: Post Graduate Executive General Management
Program (Business Administration/Management)
Indian Institute of Management, Bangalore, India
1988-1990: Post Graduate Diploma in Systems Management
(Software Design and Development)
National Institute of Information Technology, Bangalore,
India.
1985-1988: B.S. (Environmental Science)
St. Joseph’s College, Bangalore, India
1
Professional Experience
SAP Labs India, Bangalore, India
Program Director – UI/Analytics Platform, Cloud for Customer Development
November 2013 to June 2014 (Current)
1. Successfully established new Development and Test teams, Projects and
Program, Test Strategy, Processes and plans leading to successful delivery of
2 platform releases with a strength of 38 members in 6 months.
2. Achieved a high level of Internal and external Customer Success and Support
through continuous improvement and efficiency initiatives.
3. Effective Organizational Change management in alignment with all stakeholders
across Germany, US and India.
Program Director – Business ByDesign Development
2009 to October 2013
Successfully delivered 4 releases per year of core applications of HCM,
Financials and Projects using model-driven development with SAP’s Enterprise
Services Oriented Architecture.
Managing development experts and teams with a collective peak strength of 106
members.
Leveraged Lean and Agile methodologies in Project planning, execution and
delivery to meet fast changing market requirements.
Successfully effected significant Organizational Changes during multiple
reorganizations.
Established continuous improvement in project and product processes and product
and initiatives in increasing team efficiency and productivity.
Achieved a high level of Customer Success and Support in collaboration with
internal stakeholders and customers across the globe.
Transitioned my unit to Lean and Agile practices and trained the Development
leadership in the SAP Lean Leadership philosophy, coached by experts of Porsche
Consulting, Germany.
Institutionalising grass-roots Innovation in the department, running initiatives
to foster and productise innovations across Germany and India.
******.******@*****.***
Edwin Deepak Ernest +1-714-***-****
2
Development Manager – Business ByDesign Development
2006 to 2008
Delivered multiple Releases per year of the HCM application using model-
driven development with SAP’s Enterprise Services Oriented Architecture.
Effective and flexible Project planning, Staffing, Execution and Delivery
through significant changes and evolution in product technology and scope.
Ensured successfully customer Go-Live as the Development advocate for
ByDesign HCM on the implementation team.
Regularly represented the ByDesign HCM Application Development Program to
senior management (at Senior VP level) for Program progress and
management.
Fostered Innovation in solutions as well as internal tools to increase
innovativeness and customer delight with the product and to increase
development efficiency. Sponsored innovations from my teams to SAP
events and incorporated innovations in the product and tools.
Development Manager – SAP HCM – Australia, New Zealand, International
Benefits
2001-2005
Successfully Developed and enhanced Payroll, Master data and Time
management functionality in the SAP HCM localized version for Australia and
New Zealand for Business and legal requirements.
Redesigned key product areas of recurring issues and complexity for customers
thereby reducing those product issues to a negligible level.
Established a fruitful collaboration with the SAP field Sales and Consulting and
Customer User Groups in Australia and New Zealand to improve the product
and effectively support customer success.
Project Manager – SAP HCM – Thailand, Australia
1999 - 2000
Successfully took over Product Development Responsibility of the SAP HCM
solution for Australia, New Zealand from a partner firm in Australia and
established the development locally with higher quality of the product and
customer success and support resulting in huge cost savings for SAP and turn
around in the high maintenance effort of the past.
Nominated to the Club Excellence, a high recognition and reward for exemplary
performance, excellence over and above expectation, significant contribution to the
company’s goals and new ideas contributing to the company’s growth.
******.******@*****.***
Edwin Deepak Ernest +1-714-***-****
3
Developer – SAP HCM – Thailand at SAP Asia Pte. Ltd., Singapore.
1997 - 1998
Successful Development of a new SAP HCM country-version for Thailand
covering Master Data, Payroll, Time management and Reporting
Post release, as Lead of the team, continued ensuring Customer success and
product enhancement for Legal and Business requirements.
SAP HCM Thailand Development expert on the implementation team onsite at a
key petro-chemical customer in Thailand ensuring successful go-live and
operation.
Sonata Software Ltd, Bangalore, India
Sr. Systems Analyst, Developer
1993-1997
At Customer: Singapore Telecom, Singapore
Business Process Analysis and Design of a Customer Account Management
module using OOAD methodology, onsite at Singapore Telecom, for
subsequent development by the offshore team at Sonata Software in Ban galore.
At Sonata Software Ltd,
Development of an ERP product for Small and Medium Businesses. (MUBA)
Successful Implementation and customer support of the solution at Beta
customer sites.
CHIP – Consultancy House for Information Processing, Bangalore, India
Module Leader, Developer
1992-1993
Deputed to Customer: Sonata Software Ltd., Bangalore
Development of an ERP product for Small and Medium Businesses. (MUBA)
Successful Installation and support at customer sites in India.
Oriental Software Pvt. Ltd, Bangalore, India
Developer
1990-1992
Developed an ERP solution for Small and Medium Businesses and successfully
implemented and supported the solution at customer sites.
Designed and developed reusable UI controls and a Reporting Framework for
end-user personalization of report layouts.
******.******@*****.***
Edwin Deepak Ernest +1-714-***-****
4
Requirements analysis and design proposal for a Crime and Criminal tracking
system for the Crime and Criminal Board and Office of the Commissioner of Police,
Bangalore.
References:
Mr. Zhong Zhang,
Senior Development Manager
SAP Labs Inc. - Palo Alto
3410 Hill view Ave, Palo Alto, CA 94304
Email: *****.*****@***.***
Mr. Clas Neumann
Senior Vice President SAP Global R&D Labs
Global Head of SAP Labs Network
SAP China, Shanghai
Email: ****.*******@***.***
Dr. Detlef Pluemper, CISA
Chief Product Data Protection Officer
Vice President, Products & Innovation - Architecture, Communication, Education and
Security
SAP AG, Germany
Email: ******.********@***.***
Mr. Uwe Simon
Global Solution Owner Human Capital Management, Active Global Support
SAP AG, Germany
Email: ***.*****@***.***
******.******@*****.***
Edwin Deepak Ernest +1-714-***-****
5
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