Customer Service Manager

KATHRYN SCHNURR

*** ***** **, ********, ** ****5- 203-***-****- ********@*****.***

SUMMARY

A highly energetic, motivated, and organized individual. A team player committed to the success of the organization and empathizes and understands of co-workers. Personable, independent, and committed to producing top-quality work as a self-starter. Proactive, strong work ethic and excellent management skills. Ability to work well with a diverse group of staff and willingness to adjust hours to accommodate needs of organization.

COMPUTER SKILLS

Technology Skills

• Proficiency in navigating the internet. Intergate old volunteer program with new volunteer program. Provide technology support to students.

Software

• Introduced basic computer, keyboard, design applications, and internet skills tp pre-school through 4th grade. The school used all Mac software. Prepared presentations using Microsoft programs and Apple programs.

EXPERIENCE

09/11-Present Assistant Store Manager, Williams Sonoma Inc

• Lead a team of associates in the culinary section and the stockroom. Managed and guided associates is helping customers and providing customer service. Provided support in inventory preparation, store outeach for customer events. Provided groceries for store demos. Provided support for in store events.

09/10-08/11

AmeriCorps Volunteer Coordinator, Willamette West Habitat for Humanity

• Coordinated, directed, and provided onsite volunteer training. Providing ongoing support and guidance to volunteers through newsletters, phone calls, and emails. Developed and implemented new volunteer waiver form. Established a volunteer outreach program. Recruited new volunteers through out reach program, attended Chamber of Commerce events, volunteer fairs, local markets, and social media. Retained volunteers by recognition.

EDUCATION

09/03-05/07 Bacholers Degree in Art, Global Studies Minor, Saint Michael’s College

09/08-08/10

Early Childhood Education, Norwalk Community College

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