Customer Service Sales Representative

Angeles, Leandra Offemaria Corpuz

Address: Andy’s Bakeshop Purok 1, Dalampang, Cabanatuan City,

Nueva Ecija, Philippines

Email address: ***.*****@*****.***

Contact number/s: 093********; 092********

Birth date: 27th of September, 1973

Career Objective:

To find a position that will not only enhance my personal advancement, but will also enable me

to utilize my knowledge and experience in the field of communications, instruction, sincere

customer service and management; and in the performance of such function, become an asset to

the company that I will work for

Employment History:

1. Andy’s Bakeshop (November 2000 – Present)

Position: owner-manager

Specialization: Sales – Retail/General

Role: Management

Work description: Responsibilities:

-supervision of personnel and production operations

-handling of balance sheets

-development and innovation of marketing strategies

2. Vision X Incorporated (2012)

Position: Call Center Representative

Specialization: Customer Service

Role: Account Manager

Work description: Responsibilities:

-highest tier of Customer Care for US VOIP accounts

-billing concerns and account modifications

-retention of accounts

-account cancellation

3. Vision X Incorporated (2007-2008)

Position: Call Center Representative

Specialization: Customer Service

Role: Assistant Team Leader

Work description: Responsibilities:

-Inbound sales representative for US and Canadian VOIP accounts

-Point of Contact for “English Only Policy”

-spearheading of pre and post shift huddles

*updating team members on company /production memos,

developments and cascading corresponding paperwork

*updating team members on QA scores and reviews

*reviewing of calls in question for possible disputes; verification

and formulation of recommended course of action

4. Philippine College of Arts and Technology (PCAT) (1998-2000)

Position: College Instructor

Specialization: Education

Role: Lecturer

Work description: Responsibilities:

-instruction on Communication Arts, Grammar, Speech and Technical

Writing

-instruction on Introduction to Social Sciences

-handling of English tutorial classes for high school and elementary

students

Educational Background:

BS-Journalism

Lyceum of the Philippines

1993

AB-English

St. Mary’s College of Meycauayan

1995

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