Customer Service Representative
Resume:
Keena Astemborski
Las Vegas, NV 89139
I am hard working and reliable with 8 years of experience as a workers compensation claims
examiner. I have great time management and attention to detail skills which allow me to excel in
the workers compensation field.
Professional
Customer Service Supervisor
Walmart Stores Inc.
Las Vegas NV.
March 2014 to November 2014
Great customer service. Providing cashier support and making sure their cash registers have
enough money. Oversee money gram and money services.
Customer Service Representative
StarTek
Mansfield, OH
August 2013 to March 2014
I provided great customer service while taking incoming troubleshooting calls for ATT
customers.
Cashier
Casey’s General Store
Cadiz, KY
August 2012 to July 2013
Responsible for keeping the store clean and shelves stocked. Provide excellent customer service
at the cash register.
Telemarketer
ORC International
Reno, NV
October 2010 to April 2011
Using great communication skills to complete surveys on an inbound dialer.
Workers’ Compensation Coordinator
WorkersChoice
April 2008 to January 2009
Medically manage claims from inception to closure. Processing indemnity benefits when
necessary while adhering to state laws and NRS codes. Reduced claims by 1/3. Calculation and
issuance of benefits. Representation and preparation for all hearings.
Senior Claims Examiner
CMI, Inc.
Reno, NV
January 2002 to October 2006
Medically managed workers compensation claims. Make claim determinations and issue or deny
benefits when appropriate. I was accomplished at creating working relationships with the
medical field, labor commission and clients demonstrating excellent communication skills.
Calculation and issuance of benefits.
Claims Examiner
Nevada CompFirst
Reno, NV
July 1997 to January 2002
Medical management of workers’ compensation claims, processing and issuing benefits, and
scheduling medical appointments were all accomplishments of this position. I also obtained a
license for workers’ compensation in 1999. Handling case load of 100 plus files. Ability to
recognize subrogation. Working knowledge of Nevada law and NRS codes. Medical
terminology. Representation and preparation for all hearings.
Education
Career College of Northern Nevada
Reno, NV
1996 to 1997
References
Sharon Wilde Reno, NV 775-***-****
Brad Fuhrman Reno, NV 775-***-****
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