Manager Project

Lalit Mohan

****, ***** ****, ***** *****,

Clock Tower, Near Kamla Nagar, Delhi - 110007

Mobile: +91-999*******; Email: *****.*****@*****.***

Date of Birth: 27th November 1974

IT & Website Administration ~ Hardware & Software Configuration ~

Networking Integration

Offering over 15 Years of meaningful Experience in Delivering Optimal

Results in high growth environment

Areas of Expertise

Setup & Mange Servers ~ Network Planning ~ TCP / IP ~ Software / hardware

Configuration ~ LAMP Setup ~ System Integration ~ Router Configuration ~

Networking Firewalls ~ Switches & Hubs ~ MS Servers

PROFESSIONAL SYNOPSIS

. Dynamic and versatile professional with cross-functional experience;

comprehensive business and technical skill set for handling large scale

assignments on various hardware / software tasks.

. Demonstrated record of success in troubleshooting computers, increasing

efficiency, and optimizing the access and utilization of shared

information.

. Network administrator with about 10yrs. in the planning, design &

implementation of network technologies.

. Good knowledge of SAP solution framework, industry solution areas, A-SAP

methodology and Solution Manager

. Professional capabilities to fuel the continued/ongoing growth and

success of SAP.

. Sound Project & People Management Skills; ability to manage team of

people with diverse skill set.

. Specialist in extending technology services from corporate headquarters

to field operations.

. Professionally certified in a wide range of networking technologies.

. Web development expert with over seven years experience designing,

implementing, and supporting interactive Web sites and applications.

. Experienced in project management, Web design, e-commerce, systems

analysis, troubleshooting, and quality control.

. Demonstrated success in motivating, coaching, and leading technical

design teams to achieve results.

. Consistently recognized for completing projects on time and within

budget.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Chanson Group

March 2012 - Till Date

Head - IT

. Manage a team to supervise IT infrastructure & Infra of the whole

company.

. Manage flawless working of all Application Server (Oracle Siebel

8.1) on Windows 2003; database Server; Communication Server and

Email Server on Kario Mail Server 7.

. Creating & implementing SOPs periodic Reports with regard to

Transport and Workshop business.

. Making policy for backup and restore for all Servers.

. Installation, Troubleshooting & Maintaining the Networking of 300+

computers in Six offices in India.

. Making policy for Ms Windows 2003 Client Access

. Troubleshoot & Maintain the Servers thru remote access software in

the night time.

. Vendor procurement, Negotiation & Management of contracts with AMC

and technology vendors.

. Monitor all business critical applications and platforms, including

NT, Network routers, Leased Line and switches.

. Conduct periodic internal IT audits.

. Respond accordingly during system emergencies to minimize downtime

to mission critical applications.

. Plan work schedules and assign staff to ensure adequate shift

coverage.

Super Cabz (A Unit of Surya Infracon Pvt. Ltd.)

August 2011 - Feb. 2012

Senior Manager - IT

. Manage a team to supervise IT infrastructure & Infra at the call

center.

. Manage flawless working of all Application Server (GPRS Server /

CRM Server) on Windows 2003; database Server; Communication Server

and Email Server on Kario Mail Server 6.

. Creating & implementing SOPs periodic Reports with regard to Radio

Taxi business.

. Making policy for backup and restore for all Servers.

. Installation, Troubleshooting & Maintaining the Networking of 100+

computers in three offices in Delhi.

. Making policy for Ms Windows 2003 Client Access

. Troubleshoot & Maintain the Servers thru remote access software in

the night time.

. Vendor procurement, Negotiation & Management of contracts with AMC

and technology vendors.

. Monitor all business critical applications and platforms, including

NT, Network routers, Leased Line and switches.

. Conduct periodic internal IT audits.

. Respond accordingly during system emergencies to minimize downtime

to mission critical applications.

. Plan work schedules and assign staff to ensure adequate shift

coverage.

Chanson Car at Call Pvt. Ltd., New Delhi

Jan 2008 - July 2011

Manager - Information Technology

. Setup & Manage Inbound 24X7 call center for Radio Taxi in terms of

IT, System and Telecom Infrastructure.

. Setup & Manage the Application Server (GPRS Server / CRM Server) on

Windows 2003; database Server on Windows 2003 with SQL Server 2005

Communication Server for E1 Lines & Client Computers on Windows XP;

Email Server on Kario Mail Server 6, maintain user up to 150+

. Setup & Manage Call Logger (Phone Recording Software) Server and

Clients

. Setup & Manage the Panasonic EPBEX for call center, with Call

Center Executive Login and logout software.

. Making process for MIS Reports with regard to Radio Taxi business.

. Able to program GPRS + GPS hardware for Vehicle Tracking System

supplied by Arya Omnitalk Wireless Solutions Pvt. Ltd., Pune.

. Making policy for backup and restore for all Servers.

. Installation, Troubleshooting & Maintaining the Networking of 50+

computers in two offices in Delhi.

. Troubleshoot & Maintain the Print Server/Clients, Proxy

Server/Clients, Terminal Server/Clients, Tally 9 Server/Clients,

online email servers and website for caratcall.com &

chansonmotor.com.

. Purchasing, vendor procurement, Negotiation & Management of

contracts with AMC and technology vendors.

. Daily monitor all business critical applications and platforms,

including NT, Network routers, Leased Line and switches.

. Good knowledge of setup & manage server rooms, rack mount servers

and blade servers.

. Plan to minimize downtime.

Accomplishments:

* Network Project Manager - Research, develop, implement, and

support Network solutions for project teams assigned to local

office.

* Supervisor - Supervise the daily activities of three

technicians. Utilized professional and people skills to maintain

an energetic and motivated team environment. Provided career

guidance, training, and monitored career and skill progression

with written and verbal evaluations.

* Work Coordinator - Distributed trouble tickets to qualified

technicians. Ensured compliance of service level agreements.

Follow-up with customers to ensure satisfaction.

* Local Network Engineer - Teamed up with Regional Leads in the

installations, upgrades, configurations, and troubleshooting of

infrastructure devices. Knowledge of procedures allowed for a

timely response which resulted in minimal downtime.

* PC Support Specialist - Provided third level support for issues

which required a higher level of skill. Skills included

installation and support of Windows XP and Windows 2000

operating systems, Microsoft Office software, Internet Explorer,

device drivers, modems, printer and network connectivity, and

Ghost Utility.

Prakash Books (I) Pvt. Ltd., Delhi

Mar 2001 - Dec 2007

Manager - Information Technology

. Troubleshooting & Maintaining the Networking of 50+ computers and

250+ thin clients.

. Installed & Maintained Windows 2003, Novell 4.2 & Red Hat

Enterprise Linux Servers.

. Troubleshooting & Maintain the Print Server/ Clients, the Proxy

Server/Clients, the Terminal Server/ Clients & the Tally 9 Server/

Clients

. Developed and launched comprehensive company e-commerce program.

. Payment Gateway Integration with www.ccavaune.com for accepting the

Credit Card & Net Banking payments.

. Maintaining the website backend database in MySQL and debugging the

site in PHP.

. Maintain, upgrade & Troubleshoot the complete B2C web hosting of

the www.prakashbooks.com

BPB Publications, Delhi

Mar 1997 - Feb 2001

Asst. Manager - Web Development (joined as Tech. Support Executive)

. Looking after the Maintenance & Tuning the Data & Software at the

Showroom

. Preparing all the reports for MIS with regard to Sale of Books.

Handled all the invoicing of BPB Publications at national level.

. Maintaining & Upgrading the Techmedia's website

www.techmediabooks.com

Accomplishments: (Represent the organization at various Exhibitions &

Seminars.)

. Delhi Book Fair at Pragati Maidan (August, 1998 & '99), India Internet

World at Pragati Maidan (Sep., 1998 & '99), Live Splendor at Ashoka

Hotel (August & Oct., 1998), Computer Society of India at I.G. Indoor

Stadium (Sep., 1998), I.T. Asia at Pragati Maiden (Dec., 1998 & '99),

Compass 2000 at Netaji Subash Chandra Bose Stadium, Calcutta (Jan.,

2000), Asia's Famous Calcutta Book Fair 2000 (Jan.2000), World Book Fair

2000 (Feb 2000), Delhi Book Fair 2000 (Aug 2000), India International

Trade Fair 2000 (Nov 2000)

ACADEMIC AND PROFESSIONAL CREDENTIALS

Bachelor of Commerce

1996

Delhi University, Delhi

Software Development Certificate course

1995

Delhi University, Delhi

Computer Proficiency

Operating System

Ms Windows 2003 Server, Ms Dos 6.22, Ms Windows XP with Client/Server

networking. Novell Netware 4.2, Red Hat Linux Enterprise with Client/Server

Networking

Application Packages

WordStar, Lotus 1-2-3, dBase, FoxPro, Ms Word 2003, Ms Excel 2003, Ms

PowerPoint 2003, Ms Outlook 2002, Ms Access 2003, Tally 9.0 Release 1.11,

Ms Internet Explorer 7, Ms Front Page 2003, Macromedia Dream weaver 3.0,

Adobe PageMaker 7, Adobe Photoshop CS 2.

Computer Languages

Basic, C++, HTML, DHTML, JavaScript, Java 2 Platform, VBscript, PHP 5, Ms

Visual Basic 6, Active Server Pages, XML

Databases

Ms Access 2007, MySQL, SQL, Ms SQL Server 2003

References: Available upon Request

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