Customer Service Quality Assurance

Mamatha P.

Phone: 919-***-****

Software Test Engineer Email : **************@*****.***

Summary

• Over 3 years of experience in Software Quality Assurance and Quality Control in Manual Testing.

• Excellent knowledge and working experience in with developing Test Plans, Test Cases, Test

Execution, Test Results Analysis, Test Scripts, Traceability Matrix and establishing Test

Environments.

• Experience in conducting Smoke Testing, Integration, Functional, System, Backend Testing, GUI

Testing and User Acceptance Testing (UAT).

• Ability to write Test Scenarios, Test Cases. Execute the Test Cases, find Defects, Report and

Track the defect till it closes.

• Experience in maintaining the Software Testing Life Cycle throughout the Software Development

Life Cycle.

• Experience in working with Agile Methodology.

• Experience in Automation tools like QTP, Test Director and Quality Center.

• Experience in Software Quality Assurance (SQA) activities such as reviewing and raising quality

related comments to release the quality product.

• Experience using Java/J2EE, C#, .Net, ASP.NET technologies in Web Testing and Application

servers like SharePoint and Citrix.

• Experience in writing SQL queries for Backend Testing on different Databases like Oracle, SQL.

• Involved in organizing different meetings, namely Test Plan Review Meeting, Test Data

Requirement Meeting and Test Case Review Meeting.

• Excellent communication and presentation skills, self starter, quick learner and team player.

Technical Skills

Testing Tools HP QC, Test director, QTP

Defect management Tool Bugzilla, Clear Quest

Languages/Technologies Java, C#, .Net, ASP.NET

RDBMS Oracle 10g/9i/8i, SQL

Web Technologies HTML, VB script, JDBC, Servlets and JSP

Education & Qualifications:

• M.S. Computer Science, 2005

PROFESSIONAL EXPERIENCE:

Client : Tosoh Group America

Role : QA Analyst Mar’13 to Till Date

The Tosoh companies, held under Tosoh America, are engaged in advanced technology

fields ranging from semiconductor, solar, medical diagnostic instruments, high

performance liquid chromatography (HPLC) and bio-separation media, to fine chemicals.

These operations encompass manufacturing, distribution and sales, regulatory and

technical support as well as equipment servicing, serving customers in the semiconductor,

solar, chemical, pharmaceutical and medical industries.

Responsibilities:

• Involved in preparation of BRD and FRS for some of the tasks assigned to me.

• Interacted with both the business and development team to understand the requirements and

design of the application.

• Involved in Test plan preparation and Efforts Estimation.

• Involved in preparing and executing manual Test conditions, Test reports.

• Used Quality Center for documenting Test cases, Test Execution, Software Defect identification,

Defect reporting and Track the defect until closed.

• Involved in creation of SQL queries and execution of queries for Backend Testing.

• Worked closely with software developers, business analysts, and product managers.

• Creation of Requirement Traceability Matrix and find the gap in test coverage.

• Involved in Integration testing, Functional testing, Regression testing, Backend testing, Non

Functional testing and Cross Browser testing.

Environment: MS-Office, Quality Center, Oracle, HTML, Java, SharePoint 2010, SQL, and .net

Client : United Healthcare

Role : QA Analyst June’12 to Feb’13

United HealthCare is an operating division of UnitedHealth Group, the largest single health carrier in the

United States. UnitedHealth Group is a leading health care company, serving more than 75 million people

worldwide. As a leader in the health benefits and services industry, delivers benefits and services through

six businesses United HealthCare Employer & Individual, United HealthCare Medicare & Retirement,

United HealthCare Community & State, Optum Health, Optum Insight, and Optum Rx offer

exceptional service, broad capabilities and enduring value in creating a modern health care system. Its

products and services empower individuals, expand consumer choice and strengthen patient-provider

relationships across the health care spectrum.

Responsibilities:

• Actively participated from the beginning in different phases of the Software

Development Life Cycle and planned different phases of the Testing Life Cycle from the

requirements.

• Involved in developing Test Plans and Test Scenarios from the Business and Functional

Requirements documents.

• Coordinated with SME’s and developers to better understand the technical details from

the Technical Design Documents.

• Planned and scripted test cases and executed them for different cycles. Performed

System Integration Testing and facilitated User Acceptance Testing.

• Effectively logged defects using Clear Quest in Rational and assigned them to the

concerned developers.

• Carefully analyzed the changes and defect fixes in the new builds and performed

regression testing to ensure that the existing functionality was not disturbed and that

the defects were fixed.

• Involved in data validation by using SQL scripts on Oracle Database.

• Performed end to end testing in various business processes

• Extensively involved in performing Integration testing of various components.

Environment/Applications include: Microsoft Office 2003/2007/2010, Acrobat Reader 7.0,

Mainframe, User Acceptance Testing (UAT), IBM Clear Quest, Citrix, and Oracle.

Client : Capital One Financial, Richmond, VA Oct'11 – May'12

Role : QA Test Engineer

ProphIT is a customer-contact application that automates business rules and gives customer service

representatives and collections representatives an easy-to-use interface to service Capital One customers’

needs. This Application is developed in Agile methodology.

Responsibilities:

• Created high level test scenarios based on the functional requirements (FRD).

• Daily updated to Scrum Master at stand up meeting.

•Created smoke, regression and functional test cases based on the high level scenarios, FRD and

FSD.

• Uploaded the test cases and high level scenarios into Quality Center after the peer review.

• Executed smoke, regression and functional tests.

• Analyzed and entered defects in Rational Clear Quest.

• Coordinated with the development team for quick resolution of issues raised during testing.

•Raised a flag in case of Critical/Blockers identified during system’s test and notified the team lead

about the same.

• Created new / updated existing test scripts to reflect approved change requests.

•Performed smoke test before pushing the build to the Citrix server (Offshore environment) for

offshore testing.

• Co-ordinate with the offshore team for regression runs.

Environment : MS Windows NT/98/2000/XP, MS Office Suite, Rational Clear Quest, SQL, MS Access,

QTP, and Quality Center 9.2

Client : VS Technologies, Hyderabad

Role : Software Test Engineer Oct’05 to Nov’06

Involved in Quality Assurance for web applications. It offers employees with several options

such as manage user access, content management, Import and Export content, send email, etc.

Responsibilities:

• Developed and coordinated test plans and test procedures from requirements.

• Involved in preparing and executing test conditions, test scripts, test reports for manual testing.

• Used Test Director to track defects and to assess the real status of project throughout the life

cycle.

• Involved in bug tracking meetings and other test planning meetings.

Environment : Test Director, Java, HTML and SQL.

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