Customer Service Sales

TAMIKA BURKE

**** ******** ***** **, *******, TX 77433•832-***-****•**********@*****.***

Professional Summary

Banking professional highly effective at branch, account and project management. Extensive knowledge of

banking products and services, as well as business development and marketing, while providing the utmost

care in client and employee relations.

Experience

January, 2014-present

Big State Auto Sales Houston, TX

Virtual Assistant

Increased overall annual sales 15% by incorporating several quality process improvements within the office.

Compiled database of applicants' credit histories, corporate financial statements and other financial information.

Maintained friendly and professional customer and employee interactions.

September, 2010-

December, 2013 YWCA Pittsburgh, PA

Eligibility Coordinator

Composed and drafted all outgoing correspondence and reports for managers.

Oversaw inventory and office supply purchases.

Pro-actively managed a case load of 300 clients while working independently with Department of Public Welfare

to ensure policies and procedures were done correctly and clients maintained their eligibility.

November, 2007-

September 2010 Fifth Third Bank Pittsburgh, PA

Customer Service Manager

Oversaw a branch team consisting of 5 customer service representatives and 2 personal bankers.

Increased overall annual sales 25% by incorporating several quality process improvements within the branch in

one year.

Managed branch with an average of $750,000 in monthly deposits.

September, 2004-

September 2010 Citizens Bank Pittsburgh, PA

Financial Services Manager

Increased new bank relationships within the local community 25% by executing quarterly promotions.

Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA

Patriot Act, Privacy Act and Community Reinvestment Act.

Collaborated with the compliance department to eliminate procedural errors and margin breaks.

Education

August, 1998-June 2000

DeVry Columbus, OH

Associates Degree in Electronic Engineering

References Available Upon Request

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