Project Manager Management

MICHAEL DURBIN, MBA, PMP, ITIL

**** ********* ******, ******, ** 30019

404-***-**** • ****.******@*****.***

http://www.linkedin.com/in/mikedurbin

TECHNICAL PROJECT MANAGER

Decisive, action-oriented and results-focused professional with more than 25 years of experience. Comprehensive

background integrating IT initiatives with business objectives. Broad background in finance, Internet service,

manufacturing, and Telecom industries. Time management skills applied personally, as well as the ability to coach team

members. Strong oral and written communication skills. Strong analytical and reasoning skills. Strong Technical skills in

tools related to project management, such as MS Project, MS Office (Word, Excel, PowerPoint), SharePoint and PPM.

Strong practical knowledge of applications, data center and network technologies. Experience Managing Software,

Hardware and Hybrid projects using Agile and Waterfall tools.

Areas of expertise include:

Project Life-cycle Management • Strategic Business Planning • Systems Engineering • Team Leadership

Trend & Risk Analysis • Staff Training & Motivation • Network Administration • Lean Six Sigma

Creative Problem Solving • Relationship Building • Resource Management • Agile & Waterfall

PROFESSIONAL EXPERIENCE

Cox Communications, Atlanta, GA (2011-2014)

A subsidiary of Cox Enterprises providing digital, Cable television, and telecommunications. Approximately $9.1B annual

revenue and 22,000 employees.

Senior Technical Project Manager

• Program manager for company-wide IT Infrastructure transformation to remove a redundant network at 18

remote data centers resulting in $28 Million cost savings.

• Full budget management and forecasting with yearly costs ranging from $2-$32 Million.

• Implemented a new Deep Packet Inspection architecture company-wide resulting in $12 Million cost savings.

• Program manager for nationwide Backbone network. Reduced delivery time by 50% and defects by 15%

through process improvement. Deployed localized video caching at smaller markets to reduce future Backbone

growth costs.

• SDLC software project management (user stories, requirements, backlog, release management)

• Managed the successful development and delivery of a Master Data Management solution.

• Corrected a troubled in-flight Cloud Based Storage project to land on time and on budget.

“What a great job Michael Durbin did for us. While he came into the project after kickoff, we were extremely impressed with

his ability to quickly get up to speed and build relationships with our boundary partners and vendor. Michael was especially

good at taking ownership of open issues, tracking them to completion, and communicating with Product/Business throughout.

We are thrilled to have had him with us and look forward to working with him again on future projects. “ - Product Manager,

Cox.

Fiserv, Norcross, GA (2010-2011)

A leading global provider of information management and electronic commerce systems for the financial services industry.

Approximately $4.1B annual revenue and 20,000 employees.

Senior Project Manager, Enterprise Technologies Group

• Managed all aspects of Hardware and Software projects management and project life-cycles by effectively

initiating, planning, scheduling, controlling, and bringing to closure multiple large, high-profile, high-priority

projects.

Resume

• Facilitated team meetings with design, development, quality assurance, and company/vendor/client support

groups to route and resolve issues, identify and mitigate risks, and to create and follow a project schedule.

WEB.COM, Atlanta, GA (2007–2010)

Provides website tools, Internet marketing, lead generation, and technology solutions that build and maintain an Internet

presence for SMB companies. Approximately $138 million annual revenue and 700 employees.

IT Project Manager

Oversee the successful migration of disparate websites and SQL databases, with an emphasis on transferring and

integrating assets retained through acquisition to company standard platforms. Apply strategic planning, prioritization and

project management skills towards achieving critical deadlines while maintaining high quality standards.

• Developed and led development of migration, QA and monitoring tools using VBScript, Perl, MYSQL and PHP.

• Led cross-functional team and managed customer relations through platform upgrades of 20,000 accounts,

resulting in annual savings of $75,000 with a 90% reduction in the Web/Database footprint.

AGL Resources, Atlanta, GA (2006-2007)

Distributes natural gas in six states. Approximately $2.5B annual revenue and 2,389 employees.

Senior Network Administrator

Spearheaded day-to-day management of the windows server infrastructure with accountability for maintaining the Active

Directory, Exchange, Sharepoint, IIS, and Blackberry Enterprise Manager. Steered a cross-functional team responsible for

collaborating with hardware and software vendors to infrastructure issues.

• Awarded a key distinction by senior management for proactively anticipating the consequences of the 2007

daylight saving changes on existing infrastructure and leading a cross-functional team to mitigate risk to the

company.

GENERAL MOTORS ACCEPTANCE CORP, Dunwoody, GA (2002-2006)

Leader in business real-estate loans – $100+ billion portfolio, 3300 employees, and 100 offices in North America.

Network/Messaging Engineer (2004–2006)

Support Analyst (2002–2004)

Successfully built and led cross-functional teams for monitoring and ensuring internal and regulatory compliance..

Spearheaded the development and integration of cost-effective IT solutions for 10 business units and 650 employees.

Selected Highlights (at General Motors Acceptance Corp.):

• Earned multiple Lightning Awards for quickly mitigating emergencies in a high-pressure environment.

• Played a key role with the IT integration of an acquired company.

• Designed and implemented a global-threat mitigation strategy, reducing costs by eliminating outside providers.

• Reduced annual costs by $50,000 with initiatives (server consolidation, disaster recovery and wide area file

systems).

“I worked alongside Mike for almost four years at GMAC Commercial Mortgage and he demonstrated several traits that were

key our teams’ success. Mike was extremely detail oriented but in such an efficient manner that allowed projects not to be

delayed because of trivial hurdles. He’s also keenly aware of meeting deadlines and staying within budget. As far as

communication, Mike lives by the phrase, ‘A rising tide lifts all boats’. Mike demonstrated on many occasions the ability to work

with senior management but more importantly, help explain new and developing concepts to the more junior IT folks on the

engineering and helpdesk teams. I would not hesitate to work with Mike in the future.” Carl Zentmayer, Senior Systems

Analyst, GMAC Commercial Mortgage” October 28, 2010

EDUCATION

M.B.A., Business Process Management, Business Intelligence & Project Management

Terry College of Business, University of Georgia, Athens, GA, 2009; 3.6 GPA

B.B.A., Accounting

Georgia State University, Atlanta, GA

PROFESSIONAL CERTIFICATIONS

Project Manager Professional (PMP)

Yellow Belt GoLeanSixSigma

ITIL V3 Foundation

Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional + Internet (MCP+I)

Microsoft Certified Systems Administrator: Messaging (MCSA)

TECHNICAL PROFICIENCIES

Languages: Perl, VB Script, ASP, C, PHP, Power Shell

Databases: Microsoft SQL, MYSQL, PostgreSQL

Collaboration: Microsoft Exchange Server, SharePoint, Blackberry Enterprise, HP PPM

Other Products: Cisco IOS, Symantec, Barracuda, VMWARE,, Commvault

Office: 2010 Suite, MS Visio, MS Project, Project Server

Resume

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