Manager Customer Service
Resume:
Todd C. Hall
PO Box ***
Oxford, NY *****
************@***********.***
Work Experience
August 2013 to April 2014
General Dynamics
*** **** ******* **, *** Rochelle, NJ
Construction Superviser AT&T Generator Project
Complete site walks with general contractors using construction
drawings.
Coordinate site prep, work and completion including close out
packages.
Cut over electric and commission generator at job completion.
May 2013 to July 2013
Ericsson, Syracuse, New York
Construction Manager AT&T LTE Build
Upon completion of site walk, enter drivers in pricing spreadsheet to
establish daily rate for tower, civil and electrical work. Upgrade and
install antennas, radios, power and fiber lines. Install racks, DC
converters and power in shelters or compounds. If needed, swap out
power bays. Upon job completion finish NTP, finalize punch list items
as well as complete close out packages.
February 2013 to May 2013
Pinnacle Wireless, Syracuse, New York 13057
Construction Manager AT&T LTE Build
Manage sub contractors and in house crews at AT&T wireless sites.
Upgrade and install civil equipment for LTE project including power,
fiber and antenna swaps. Complete daily report and transmit to Project
Coordinator. Fill out safety sheets daily as well as complete NTP for
Ericsson.
April 2011 to February 2013
Ye Olde Shanty, Oxford, New York 13830
General Manager. Hire fire and train employees. In charge of all daily
ordering, inventory and paperwork.
November 2008 to April 2011
Telecom Procurement Services (TPS), (Warehouse) 99 Borden Avenue,
Building 101, Norwich, NY 13815. Main Office, 5858 E. Molloy Rd. Suite
173, Syracuse, NY 13211
Operations Manager Wireless Construction. Ran daily conference call
with owner, project managers, construction managers, and warehouse
managers. Daily interaction with customers (AT&T, etc.). Oversaw all
transportation, logistic, and warehouse departments. Interviewed,
counseled, hired, and fired potential and current employees. Oversaw
all OSHA certification. Upon job completion, costed job for
profit/loss.
May 2008 to November 2008
Telecom Procurement Services, Kearny, NJ, Construction Manager,
Wireless Construction
Calculated bids and completed site walks to determine materials and
manpower. Went to work site on daily basis. Reviewed daily work
strategies with project manager. Led team meetings with crew leader
regarding work site applications, including OSHA regulations.
Scheduled employees. Weekly teleconference with customers (Ericsson, T-
Mobile, AT&T, and General Dynamics) Responsible for end-of-job punch
list completion.
August 2007 to May 2008
Telecom Procurement Services, Kearny, NJ, Warehouse Manager,
Wireless Construction
Daily conference call with project and construction managers. Daily
review of purchase orders and special order requests. Managed four
warehouses simultaneously (Kearny, NJ, Norwich, NY, New York City, and
Philadelphia, PA) Ordered, received, and inventoried all materials
pertaining to work. Arranged transportation of all materials to work
sites.
April 2005 to April 2007
Diversified Gravel Mine, 99 Borden Avenue, Building 101, Norwich, NY
Manager
Responsible for bidding gravel, stone, and related products to
village, town, county, and state officials. MSHA certified and
responsible for overseeing employee certifications, updates, and
classes. Graphed, surveyed, and met with DEC to keep operating permit
ongoing, including opening new units for excavation. Ran day-to-day
operations including: taking and delivering orders, pricing products,
and billing. Trained employees on use of crushers, screeners, and all
equipment including: excavators, front-end loaders, bulldozers, and
trucks. Daily phone calls with owner to discuss operations and other
reports.
1993 to 2008
School Calendar Company, PO Box 280, Morristown, TN 37815
Marketing Executive. Worked with schools, colleges, and professional
sports teams as well as, fire departments and community chambers of
commerce. Sold advertising spots on wall-size posters/calendars.
Responsible for billing and distribution.
1988 to 1993
Color Tile, Johnson City and Dewitt, NY
Manager
Responsible for all day-to-day operation of retail locations. Hired,
fired, scheduled, and trained all employees, including assistant
manager. Responsible for all daily receipts, banking, weekly
conference calls with district manager, and maintaining inventory.
Handled all customer service situations, including complaints and
returns.
1985 to 1988
Salesman, Color Tile
Sold tile and associated products to customers. Reviewed blueprints
and specs with contractors.
Education
Oxford Academy and Central School, Oxford, NY 13830
Graduated in 1982 with a Regents Diploma in Science and Math
SUNY, Cortland, Cortland, NY
References
Mr. Eric Moore
574 New Virginia Road
Oxford, New York 13830
Mr. Willie Wills
1801 Royal Lane Suit 607
Dallas, Texas 75229
Mr. John Fero
808 Turtle Street
Syracuse, NY 13208
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