Customer Service Engineer

Rajashekhar Reddy G

Kistamma Enclave Near Loyala College Secundrabad

C: +91-900******* ***********.********@*****.***

SENIOR HELP DESK / TECHNICAL SUPPORT PROFESSIONAL

Over 4 years of success supporting for

Indian FMCG's (ITC & GODREJ)

< Accomplished Senior Help Desk professional with 4+ years' experience in

Computer Operations, Technical and Help Desk support.

< 1.8 years' Experience in Desktop Support Engineer with mixed computing

environment including Windows 7, XP and internal network issues.

< 4+ years providing Help Desk support (ITC & GODREJ) to 1600 & 1400

Distributors respectively all over India, earning a solid reputation for

support, complex problem resolution and professionalism.

< Excellent communication and troubleshooting skills, consistently solve

problems and rarely escalate issues.

< Proactive self-starter known to initiate process and system improvements

to increase system stability and staff productivity.

TECHNOLOGIES

? Windows 7 ? MS Office ? ERP ? SQL XE2008 ? Handheld

? Active ? Outlook ? OS Patches ? Windows ? Intranet

Directory Server2008

ACHIEVEMENTS

Received appreciation mails from FMCG's Distributors.

Received appreciation letter from ER Head (CMC Ltd.) for Excellent

Supporting to client (GODREJ) .

Professional Experience

HELP DESK TECHNICIAN DEC 2011

-Aug2014

CMC Ltd " Kolkata, INDIA MAY 2008 -

OCT 2009

CMC Limited is a leading systems engineering and integration company in

India, offering application design, development, testing services and asset-

based solutions in niche segments through turnkey projects for mission

critical systems. CMC has also been expanding its service presence in

international markets offering offshoring advantages and delivering value

through service level-based and project scope-based deliveries.

. Achieved highest calls, handled 175 calls with 20-30 ART through

remote control.

. Noted for resolving the issues within ART.

. Earned solid reputation for resolving complex issues and providing

exceptional customer service.

. Promoted to assume additional responsibilities as Technical Advisor

providing guidance to Help Desk.

. Giving assistance and procedures for users using PDA.

. Provided special assistance to support remote access in adherence to

company standards.

. Escalated issues as needed and maintained communication with customer

and Technical teams. Extensively utilized Remedy to record and track

issues.

RAJASHEKHAR REDDY G Page 2 of 2

NIT YUVA.COM " SINDHANUR, INDIA NOV 2009 - OCT 2011

DESKTOP ENGINEER " NOV 2009 - OCT 2011

NIT Yuva.com is an Institute where it is having around 50 Machines.

. Assembling and disassembling different types of peripherals.

. Taking backup of files.

. Using recovering tool of steller phoenix and Easy Recovery.

. Operating systems - Win 95, 98, 2K PF., XP, Win 2k3 Server, win7.

. Installing and configuring network printers.

. Managing User permissions for shared resources in file server.

. Managing user accounts and Resetting Password.

Knowledge's In

WINDOWS SERVER ADMINSTRAION:

. Installation and Configuration of windows 2000 and windows 2003

Server.

. Installation and Removing Active Directory.

. Configuring Fileserver, DNS, DHCP and IIS.

. Creating user Accounts, Configuration of user profiles, creating local

and global groups, maintaining accounts and domain controller.

. Implementing NTFS files and folders permissions and sharing

permission.

NETWOKING SKILLS:

. Working with Spice Work Monitoring Tool for managing Network.

. Overview of Networking and different Topologies.

. Network monitoring using tools.

. Testing and troubleshooting Networks.

. LAN trouble shooting and internet trouble shooting.

Education & Credentials

Diploma in Electronics (DECE) from State board of Technical Education

with 68 %.

. B.Sc (Correspondence) from Periyar University.

. SSLC from Karnataka secondary Education board with 50%.

TECHNICAL QUALIFICATION:

JCHNP (Jet king Certified Hardware & Network Professional) Course from Jet

king Info train Ltd., Ameer pet in Hyd

PERSONAL DETAILS

Father's Name : Nandi Reddy.G (Late)

Sex : Male

Date of birth : 22th May 1986.

Marital Status : Single

Languages known: English, Hindi, Telugu & Kannada

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