Web Developer, Technical Support

Ivan Burgos - MCIS

** ****** ***. ******** *****, CA 92610 949-***-**** – ************@*****.***

Education

Keller Graduate School of Management

Masters of Science in Computer Information Systems Graduated April 2013

Dean’s List ( 4.0 GPA )

DeVry University

Bachelors of Science in Computer Information Systems Graduated June 2011

Dean’s List ( 3.5 GPA )

ITT Technical Institute

Associates of Science in Computer Information Systems Graduated June 2007

Dean’s List ( 3.5 GPA )

Skills

Desktop / Tech Support Web Development Quality Assurance

Windows Installs XHTML White Box Testing

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Windows Configurations CSS Black Box Testing

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Windows Imaging JavaScript Tested Smartphones

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Phone/Remote/In Person jQuery Tested Laptops

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Support PHP Tested Software

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Windows Server Python Applications

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Active Directory ASP.NET Regression Testing

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Light Server Maint. VB Script

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iPhone & Android Sublime Text 2

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Enterprise Setup Dreamweaver CS5

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PC Hardware PhotoShop CS5

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Troubleshooting WordPress

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Div/Table Based

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Layouts

Certifications

• XHTML (W3 Schools) CSS (W3 Schools) JavaScript (W3

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Schools)

Employment

DealerSocket Web Developer 6/2013 9/2014

Developed websites and forms using the Dreamweaver suite (Non GUI coding)

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Programming languages included JavaScript, ASP, VB Script, CSS, and XHTML

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Some graphic editing through the use of Photoshop CS5

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Worked in a fast paced ticket based performance evaluated environment

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Celeritech IT IT Support and Web Design Services 2/2011 –

7/2012

Provided desktop/network support for onsite and remote clients

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Services provided were for small businesses ranging from 15 to 50 clients

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Light Server Maintenance

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Hardware and Software Installations

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Operating System Configurations

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Active Directory – Set up users, custom groups, permissions, and accounts

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Constructed websites using Dreamweaver and Photoshop CS5

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Consulted with potential clients in regards to website ideas throughout the development

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process, sometimes maintenance contracts were an option.

Coded with a back end style in order to keep skills versatile.

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IDG Design Student Intern – Web Design 11/2010 –

2/2011

Worked on various web design projects that included the use of Dreamweaver and

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Photoshop CS5

Shadowed an experienced web developer and learned practices and techniques by

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observing and doing.

Learned a lot about web design marketing under the guidance of the marketing director

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Smith Micro Software Intern – Quality Assurance 10/2009 – 10/2010

Tested features for a wireless suite through a regression style checklist system

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Used Bugzilla to document and research bugs

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Worked on a team of about 5 people who worked closely with the programming team in

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order to resolve bugs

Learned some light programming (C #) when writing scripts for test cases

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Regression style system involved re enacting scenarios that would cause bugs under

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different conditions such as firmware version and device

Freelance Web Designer Self Employed Web Designer 10/2007 – 10/2009

Built websites through the use of Dreamweaver and Photoshop CS5

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Used various networking methods to develop client base

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Self taught in XHTML, CSS, and JavaScript

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Advantage Sales and Marketing CE Support Technician 2/2007 –

10/2007

Troubleshot Pocket PC Units primarily through the phone but e mail and in person

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troubleshooting were sometimes necessary

Worked on a team of 8 and received an average of about 50 calls per day with an estimated

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resolution time of about 10 minutes

Issues revolved around CE Units (Dell Pocket PC’s running on Windows Mobile) and

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included everything from network configurations, broken screens, to the replacement of

units

Interim managerial duties included escalated calls, speaking with irate clients, and

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interfacing with the warehouse manager in regards to the shipping and receiving of units

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