Customer Service Training

Desmond Mackesy

**-** ***** **, ******* NY, ***** 347-***-**** **************@*****.***

Objective

To obtain a position as a Loss Prevention Associate.

Experience

SECURITY GUARD TRaditions bar 08/2014-present Jamaica Hills, NY

• Provide security to fellow employees and patrons. Check legal age of people at the door.

• Refuse entry to venue based on criteria such as intoxication, aggressive behavior and crowd size.

• Prevent and break up arguments and fights.

Security guard Studio square nyc 06/2014 – 09/2014 astoria, NY

• Provide security to fellow employees and patrons. Check legal age of people at the door.

• Refuse entry to venue based on criteria such as intoxication, aggressive behavior and crowd size.

• Prevent and break up arguments and fights.

Bricklayer BAC Local 1 ny 09/2005- 01/2014 LOng Island CIty, NY

• Build strictures from individual units laid and bound together by mortar using brick, tile or stone surfaces.

• Completed blueprint reading classes provided by the union.

• Managed small crew of workers when asked to by the foreman.

loss prevention agent k-mart 09/2004- 01/2005 middle village, NY

• Provide defense against retail shrinkage whether it happens by shoplifting or employee theft.

• Check dressing rooms and other physical spaces, operate electronic surveillance equipment and stay alert for customers

acting suspiciously.

• Assist with a store's opening and closing procedures. When theft occurs, would interrogate, search and detain suspects,

and prepare to testify against them in court.

Avionics Technician United States Marine Corps 03/2002- 08/2004 okinawa, japan

• Install, remove, and repair systems, components, and ancillary equipment of installed aircraft communication and

navigation systems.

• Self-motivated and confident in making difficult decisions in stressful situations.

• Worked effectively in groups with diverse team members.

• Gained outstanding leadership ability and knowledge of when to follow.

CUSTOMER SERVICE/ CASHIER SUPERVISOR K-MART 04/2000 – 03/2002 GLEN OAKS, NY

• Oversee and authorize Guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks

and discretion discounts.

• Responsible for assisting in training of new cashiers and cross training of other associates. Oversee the productivity,

breaks and daily scheduling of all cashiers and communicates performance issues to management

• Responsible for assisting in the preparation of daily deposits, change, and media. Ensured compliance of company

policies, procedures and practices; and supports company loss prevention efforts.

Education

INSTITUTE OF DESIGN & CONSTRUCTION BROOKLYN, NY 09/2001 - PRESENT

• In pursuit of Associate’s Degree in Construction Management

FRANCIS LEWIS HIGH SCHOOL FRESH MEADOWS, NY 08/2001

• High School Diploma

Certificates and Training

NEW YORK STATE SECURITY GUARD LICENSE & 16 HOUR SECURITY GUARD TRAINING

CERTIFICATE

• Training conducted at Castillo Training Institute, LTD, Astoria, NY, 06/2014

EIGHT HOUR PRE-ASSIGNMENT TRAINING COURSE FOR SECURITY GUARDS CERTIFICATE

• Training conducted by Loss Prevention of New York, Long Island City, NY, 10/2004

LOSS PREVENTION TRAINING CERTIFICATE

• Training conducted by Loss Prevention of New York, Long Island City, NY, 10/2004

UNITED STATES MARINE CORPS

• Basic Recruit Training completed in Parris Island Recruit Depot, SC, 06/2002

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