Service Manager
Resume:
Steven G. Morehead
Sanford, FL 32771
Facilities Maintenance Operations Manager
CURRENT PROFILE
Managing all day-to-day maintenance service operations for 425 Walgreen’s stores across
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C entral Florida and Tampa.
Management of 16 service technicians.
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Assure cost-cutting savings to stores with productive and timely service calls in order to
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p erform repairs in-house with less use of outside vendors.
Exhibit exemplary values in ethics, leadership and knowledge that is highly respected and
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o ften called upon within Walgreens Corporate, store management and CBRE Corporate
O ffices.
E XPERIENCE
TWC Services July 2014 - Present
Service Manager
Management of 9 service technicians and daily management responsibilities to include
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p roductivity reporting, GPS monitoring, safety updates, code of ethics, and training.
• Provide technical support for field operations.
• Create customer repair/replacement proposals daily for HVAC, Refrigeration and ice machines.
• Review and analyze customer billing reports for accuracy.
• Manage NTE approval requests.
CBRE Corporation Nov 15, 2011 – Dec 31, 2013
(Walgreens outsourcing maintenance vendor)
Facilities Maintenance Operations Manager
Managing all day-to-day maintenance service operations for 425 Walgreen’s stores across
•
C entral Florida and Tampa.
Management of 16 service technicians and daily management responsibilities to include
•
p roductivity reporting, GPS monitoring, safety updates, code of ethics, and training.
Assure cost-cutting savings to stores with productive and timely service calls in order to
•
p erform repairs in-house with less use of outside vendors.
• Support EMS Committee which includes Walgreens Corporate, CBRE Corporate and FSG
Corporation with knowledge and expertise of EMS controls with troubleshooting, technician field
training and solutions.
• Delegate calls from CBRE Call Center.
• Maintain and manage daily store EMS Control Systems.
• Hold multiple certifications (listed below) in the field of HVAC/Refrigeration with extensive
background as a service technician.
• Provide Training to technicians for EMS, preventative maintenance and diagnostic
troubleshooting.
• Accounting reconciliation for outstanding invoices for stores.
• Communicate effectively with store managers to maintain healthy rapport.
• Respected Leader as Manager with other managers and technicians in the company.
• Support area Walgreens Facilities Asset Managers for two regions, Orlando and Tampa.
• Trusted Liaison for corporate office with outside contractors, code enforcement, etc..
• Provide disaster relief support for responsible areas and outside area stores when needed.
Walgreens, Central Florida June 2006 – Nov 14, 2011
HVAC-R Senior Service Technician/Superintendent for Central Florida
• Exhibited Supervision of Central Florida Technicians for over 200+ Walgreens Stores
• Operated as working supervisor in field operations as a senior skilled mechanical engineer.
• Performed and managed cost-cutting services for responsible stores.
• Maintained rapport with store managers, District Management, and Corporate VP’s.
• Exhibited significant experience and expertise in diagnostics and repair of Carrier, Trane, Lennox,
York, AAON, Masterbilt, Liebert, HVAC/R systems, controls and sub-systems such as Carrier
Cobra units, Greenheck ERVs, Premier Link control systems, Masterbilt reverse cycle defrost and
FSG energy management systems.
• Performed and Supervised Preventive Maintenance of HVACR in field area locations.
• Performed exemplary Forman duties from 2009 which lead to promotion of area Superintendent
including new store punch outs, delegation of work assignments to technicians, safety training
and technical assistance for Walgreens technicians.
• Provided technical support to facilitate special project completions such as FSG with the EMS
rollout, Big Services and Equipment Resources with the LED lighting and cooler door retrofit
project, AES and CS-USA with the rooftop sweep program.
• Provided support to the FAM with day-to-day operations and vendor support.
• Trained and provided assistance to store managers as needed to reduce service calls.
• Served as senior field technician then Foreman and finally Superintendent as skills were
recognized in these areas to resolve issues needing more expertise across the region.
• Exhibited intermediate level computer skills in Excel, Word, Outlook Express and Maintenance
Management Systems.
(Began with Walgreens in 2006 as a technician and was promoted to Senior Technician, then
Superintendent all during the term of this employment.)
Linc Service, Sanford, FL Jan 2004 – June 2006
Commercial Service Technician
Diagnosed and repaired all types of HVAC systems to include split systems, package unites, chillers and
Liebert systems.
American Residential Service, Winter Park, FL Nov 2002 – Jan
2004 Residential Service Technician
Diagnosed and repaired a vast array of residential heating and air conditioning systems.
PROFESSIONAL EDUCATION
2002 Central Georgia Technical College, Macon, GA
Air Conditioning Technology Program
*Transferred to Florida
2002 - 2004Westside Technical College, Winter Park, FL
HVAC Technical Program - Completed
2004 – 2006 ACCA Apprenticeship Program (Air Conditioning Contractors Association of Central
Florida)
HVAC and Refrigeration Program
*Completed 3-year program in two years. Certification acquired.
PROFESSIONAL CERTIFICATIONS
Westside Technical Mechanic Helper Association
ACCA Apprenticeship Certification
ARI Certification
EPA Universal Certification
Journeyman Machine Operation
Other Skills:
• Proven abilities in additional wide range of technical and functional skills to include:
Facilities Management Operation and Supervision skills
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Service Insight ticketing skills (TAWS and MMS)
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Computer/office software skills
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Vendor Outsourcing skills
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Project Management
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Mechanical Engineering
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Refrigeration
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Electrical Diagnostics
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Energy Management Systems
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Heavy Equipment Operation
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Journeyman Machine Operation
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Civil Engineering Inspection
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Drafting
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Construction/Project Management
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Intermediate computer skills in multiple programs (Word, Excel, TAWS, and Service
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Insight)
References and Recommendation letters upon request.
Contact this candidate