Mainframe Production Support
Resume:
Gomathi L Ph.No:
Mail-
Id:
mathimeenu17@gmail.c
om
[pic]
OBJECTIVE
To work diligently with an organization that offers challenging
career, rewards hard work, sincerity & performance and help me in emerging
as a competitive professional.
PROFESSIONAL RUN-THROUGH
> Having 2.6 Years of progressive experience with CSC India Private Ltd
on IBM Mainframe Platform with Primary Responsibility as Production
Control Analyst and Scheduler.
> Providing 24/7 support on Remote Management Services [RMS]
> Gathering Data to perform RCA together with availability & incident
management.
> Handle the tasks of supporting and monitoring new business
opportunities.
> Knowledge on BMC Remedy Ticketing Tool.
EDUCATIONAL BACKGROUND
> Graduation in Computer Science at LCR College of Engineering &
Technology Thiruvallore, Affiliated to Anna University (2006-2010)
Aggregate - 74%.
CERTIFICATIONS
> Completed IBM Mainframe Application Programming from DSRC
Chennai.
SKILL SET
Programming Languages : COBOL, JCL, C,C++
Back End Tool : IBM DB2
Operating Systems : Z/OS 800, Windows XP
OLTP : CICS
Access Method : VSAM, Non-VSAM
Utilities : TSO/ISPF, SPUFI
Monitoring Tool : CA7 & ZEEK & Smarts, Basic Knowledge
in ESP
Ticketing Tool : Remedy
PROFESSIONAL EXPERIENCE
Working as a Associate Professional I: System Analyst in Remote Management
Services [RMS] in CSC Chennai location from 28-05-2012 till to date. CSC is
an American multinational corporation that provides information technology
(IT) services and professional services. Headquartered in Falls Church,
Virginia, USA. CSC is acknowledged as the world's fourth most admired IT
Services Company. The company also figures in the Forbes Global 2000 list.
PROJECT DETAILS
Client 1 : Xerox
Our team is a production support and maintenance project team which
supports 12 applications. Apart from production issues we were also dealing
with smaller enhancements. SupplyNet is an online order entry system for
Xerox Supplies and Parts. Users can enter orders, maintain orders, and
review order data. SupplyNet also receives various orders feed from
different interfaces.
Xerox is the world's leading enterprise for business process and document
management, offering global services from claims reimbursement and
automated toll transaction to customer care centers and HR benefits
management. The new Xerox is dedicated to innovation, service. The company
operates in the US, UK and Europe. Africa & Asia/Pacific. Xerox mainframe
system has two Lpars
Client 2 : Matson
Matson, Inc. (formerly known as Matson Navigation Company), is a
public shipping company which was founded in 1882. The company provides
shipping services Pacific-wide, mainly to and from the Hawaiian Islands.
Matson is credited with introducing mass tourism to Hawaii. Matson
mainframe system has two Lpars.
Client 3 : FSG
Financial Services Group offer clients our financial expertise to help them
develop a customized financial plan which meets their special needs. With a
well-considered and professionally developed plan in place there is no need
to chase returns. Our goal is to help clients accumulate and protect their
wealth for today and for the future.FSG has 6 Lpars.
Project Description: There are jobs set up in CA7 And ZEKE to bring up the
On lines/regions, at specified times that are required by the costumer. The
application consists of Batch and online environment. Production Control is
responsible for Entire batch cycle, Root Cause analysis & fixes,
enhancements
Key Role: My responsibility is to both scheduling the jobs as per the
requirement of client and monitoring the batch jobs in Mainframe and ensure
that jobs are running fine on time without any delay and ensuring all
Critical jobs should be completed by SLA time decided by the client.
Strictly adhering to Escalation and Notification whenever there is an issue
with the batch job flow
Environment : Z/OS 1.8, SDSF, MVS
Duration : From (mm/yy) 28/12 till to present
Role/Responsibility : Team Member
TOOLS : CA7, CA11,ZEEK
RESPONSIBILITIES
Providing 24*7 supports to RIM/GIES CSC India Mainframes from a Global
Command Center, this includes the following activities:
> Handling the abends and taking the actions as per user requirement
like restart/rerun, force complete, cancelling the execution jobs
> Schedule the jobs with the mentioned conditions such as time,
predecessor job, pre requisite conditions for future dates.
> Doing checks on online's availability, tasks, job's output using SDSF
> Hosting the SRT/Technical Bridge call globally with various
supports to solve severity 1 & severity 2 issues which will be an
impact on client services. Meanwhile creating / updating the
history of SRT in the Incident Tickets.
> Resolving or Escalating critical issues in online regions within the
given SLA.
> Purge/cancel the jobs from SDSF. Performing maintenance on daily basis
as per client request.
> Working as a shift lead to achieve Business objectives and Client
Service level agreement (SLA).
> Providing support for Disaster Recovery drills and for testing/
implementation performed for up gradation of Scheduled Jobs.
> Interact with Clients on daily basis (DSR) and address previous day's
reports in case of any issues.
> Perform IPL on all the LPARs during maintenance slots and
troubleshooting during the IPL.
> Escalating, re-assigning, and resolving problem tickets on remedy
> Handling calls with international clients and customers from all
regions of the world.
ACHEVIEMENTS
> Constant appreciation from client for exceptional and quality of work.
> Mentored new team members with KT and helped them in getting live into
account within one month.
PREVIOUS EXPERIENCE
One year experience as a service coordinator at Shree software & computers
from 08-Nov-2010 to 30-Nov-2011.
COMPANY PROFIE
Shree software & computers is an IT Company located in T Nagar Chennai,
India. The company is doing all kinds of Hardware and Software,
installation and maintenance.
JOB PROFILE
> Coordinating sales & maintenance related activities.
> Maintain database about vendors & customers.
> Maintain details about staff and work timings
PERSONAL PROFILE
Date of Birth : March 17, 1989
Marital status : Single
Nationality : Indian
Languages Known : English, Telugu & Tamil.
Address : No: 7/ 3, Big street,
Thiruttani - 631209,
Thiruvallur Dist.
PASSPORT DETAILS
Passport Number : J5770262
Date of Expiry : 23/05/2021
I hereby declare that all the information furnished above is true and to
the best of my knowledge and
belief.
Gomathi L
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