Gomathi L Ph.No:

+91-962*******

Mail-

Id:

mathimeenu17@gmail.c

om

[pic]

OBJECTIVE

To work diligently with an organization that offers challenging

career, rewards hard work, sincerity & performance and help me in emerging

as a competitive professional.

PROFESSIONAL RUN-THROUGH

> Having 2.6 Years of progressive experience with CSC India Private Ltd

on IBM Mainframe Platform with Primary Responsibility as Production

Control Analyst and Scheduler.

> Providing 24/7 support on Remote Management Services [RMS]

> Gathering Data to perform RCA together with availability & incident

management.

> Handle the tasks of supporting and monitoring new business

opportunities.

> Knowledge on BMC Remedy Ticketing Tool.

EDUCATIONAL BACKGROUND

> Graduation in Computer Science at LCR College of Engineering &

Technology Thiruvallore, Affiliated to Anna University (2006-2010)

Aggregate - 74%.

CERTIFICATIONS

> Completed IBM Mainframe Application Programming from DSRC

Chennai.

SKILL SET

Programming Languages : COBOL, JCL, C,C++

Back End Tool : IBM DB2

Operating Systems : Z/OS 800, Windows XP

OLTP : CICS

Access Method : VSAM, Non-VSAM

Utilities : TSO/ISPF, SPUFI

Monitoring Tool : CA7 & ZEEK & Smarts, Basic Knowledge

in ESP

Ticketing Tool : Remedy

PROFESSIONAL EXPERIENCE

Working as a Associate Professional I: System Analyst in Remote Management

Services [RMS] in CSC Chennai location from 28-05-2012 till to date. CSC is

an American multinational corporation that provides information technology

(IT) services and professional services. Headquartered in Falls Church,

Virginia, USA. CSC is acknowledged as the world's fourth most admired IT

Services Company. The company also figures in the Forbes Global 2000 list.

PROJECT DETAILS

Client 1 : Xerox

Our team is a production support and maintenance project team which

supports 12 applications. Apart from production issues we were also dealing

with smaller enhancements. SupplyNet is an online order entry system for

Xerox Supplies and Parts. Users can enter orders, maintain orders, and

review order data. SupplyNet also receives various orders feed from

different interfaces.

Xerox is the world's leading enterprise for business process and document

management, offering global services from claims reimbursement and

automated toll transaction to customer care centers and HR benefits

management. The new Xerox is dedicated to innovation, service. The company

operates in the US, UK and Europe. Africa & Asia/Pacific. Xerox mainframe

system has two Lpars

Client 2 : Matson

Matson, Inc. (formerly known as Matson Navigation Company), is a

public shipping company which was founded in 1882. The company provides

shipping services Pacific-wide, mainly to and from the Hawaiian Islands.

Matson is credited with introducing mass tourism to Hawaii. Matson

mainframe system has two Lpars.

Client 3 : FSG

Financial Services Group offer clients our financial expertise to help them

develop a customized financial plan which meets their special needs. With a

well-considered and professionally developed plan in place there is no need

to chase returns. Our goal is to help clients accumulate and protect their

wealth for today and for the future.FSG has 6 Lpars.

Project Description: There are jobs set up in CA7 And ZEKE to bring up the

On lines/regions, at specified times that are required by the costumer. The

application consists of Batch and online environment. Production Control is

responsible for Entire batch cycle, Root Cause analysis & fixes,

enhancements

Key Role: My responsibility is to both scheduling the jobs as per the

requirement of client and monitoring the batch jobs in Mainframe and ensure

that jobs are running fine on time without any delay and ensuring all

Critical jobs should be completed by SLA time decided by the client.

Strictly adhering to Escalation and Notification whenever there is an issue

with the batch job flow

Environment : Z/OS 1.8, SDSF, MVS

Duration : From (mm/yy) 28/12 till to present

Role/Responsibility : Team Member

TOOLS : CA7, CA11,ZEEK

RESPONSIBILITIES

Providing 24*7 supports to RIM/GIES CSC India Mainframes from a Global

Command Center, this includes the following activities:

> Handling the abends and taking the actions as per user requirement

like restart/rerun, force complete, cancelling the execution jobs

> Schedule the jobs with the mentioned conditions such as time,

predecessor job, pre requisite conditions for future dates.

> Doing checks on online's availability, tasks, job's output using SDSF

> Hosting the SRT/Technical Bridge call globally with various

supports to solve severity 1 & severity 2 issues which will be an

impact on client services. Meanwhile creating / updating the

history of SRT in the Incident Tickets.

> Resolving or Escalating critical issues in online regions within the

given SLA.

> Purge/cancel the jobs from SDSF. Performing maintenance on daily basis

as per client request.

> Working as a shift lead to achieve Business objectives and Client

Service level agreement (SLA).

> Providing support for Disaster Recovery drills and for testing/

implementation performed for up gradation of Scheduled Jobs.

> Interact with Clients on daily basis (DSR) and address previous day's

reports in case of any issues.

> Perform IPL on all the LPARs during maintenance slots and

troubleshooting during the IPL.

> Escalating, re-assigning, and resolving problem tickets on remedy

> Handling calls with international clients and customers from all

regions of the world.

ACHEVIEMENTS

> Constant appreciation from client for exceptional and quality of work.

> Mentored new team members with KT and helped them in getting live into

account within one month.

PREVIOUS EXPERIENCE

One year experience as a service coordinator at Shree software & computers

from 08-Nov-2010 to 30-Nov-2011.

COMPANY PROFIE

Shree software & computers is an IT Company located in T Nagar Chennai,

India. The company is doing all kinds of Hardware and Software,

installation and maintenance.

JOB PROFILE

> Coordinating sales & maintenance related activities.

> Maintain database about vendors & customers.

> Maintain details about staff and work timings

PERSONAL PROFILE

Date of Birth : March 17, 1989

Marital status : Single

Nationality : Indian

Languages Known : English, Telugu & Tamil.

Address : No: 7/ 3, Big street,

Thiruttani - 631209,

Thiruvallur Dist.

PASSPORT DETAILS

Passport Number : J5770262

Date of Expiry : 23/05/2021

I hereby declare that all the information furnished above is true and to

the best of my knowledge and

belief.

Gomathi L

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