Customer Service Manager
Resume:
John MacPherson
**** ****** ***** • Halifax, NS • B3K 2H7
************@*****.*** • 902-***-****
Qualifications
• Proficient use of Microsoft Office applications and experienced in Adobe Creative Suites.
• Knowledge of social media for professional use, including: LinkedIn, Twitter, Facebook and Google+.
Hootsuite Certified
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• Proficient use of Google Analytics.
• Experience in freelance graphic design work.
• Knowledge of both Windows and Mac operating systems.
• Proven ability to work within a group environment.
Experience
Best Buy
Halifax, Nova Scotia November 2014 – Current
Product Process Specialist
• Following weekly merchandising kits to ensure all products are correctly placed
• Comparing packing lists to received store merchandise
• Ensuring products are properly packaged with correct security tags
• Completing ad set changes, store planograms and signage
Eastlink
Halifax, Nova Scotia October 2014 – November 2014
Customer Sales and Service Consultant
• Worked within an office environment
• Provided customer support for Eastlink products and services
• Consulted with customers in regards to their billing
• Promoted and sold products and services
Sobeys
St. John’s, Newfoundland June 2013 – May 2014
Cashier/Grocery Clerk/Inventory Clerk
• Handled cash and processed customer orders
• Managed store stock while providing customer service
• Assisted in developing, maintaining and distributing inventory reports to store departments
Scotsburn Dairy Group
Antigonish, Nova Scotia May 2012 – August 2012
Delivery Sales Driver/Merchandiser
• Customer service and time management skills greatly enhanced.
• Responsible for receiving and delivering customer orders.
• Use of manual and computer generated sales receipts.
Mini Trail Community Center
Antigonish, Nova Scotia June 2011 – September 2011
Gift Shop Manager
• Maintained financial records and shop inventory.
• Responsible for organizing shop volunteers.
• Introduced new shop marketing and advertising material.
Holiday Media
Halifax, Nova Scotia February 2009 – March 2009
Student Intern - Graphic Design
• Gained valuable knowledge of the office environment.
• Worked closely with the art director as well as other advertising and design staff.
• Developed advertisements for various publications.
Staples Business Depot
Antigonish, Nova Scotia January 2007 – September 2008
Copy Center Specialist/Office Supplies and Furniture Department Manager
• Gained knowledge of day-to-day operations within a retail environment.
• Developed leadership skills in order to organize workers daily duties.
• Managed office supplies and furniture inventory levels.
• Positioned product according to assigned planograms
Education
Memorial University of Newfoundland
St. John’s, Newfoundland
Bachelor of Business Administration Degree May 2014
Related Coursework: Intro to Marketing Strategy, Intro to Entrepreneurship, Business Research & Writing,
Intro to Marketing Tactics, New Venture Creation, Branding with Social Media
Eastern College
Halifax, Nova Scotia
Multimedia: Graphic Design and Development Diploma, Honours June 2009
Related Coursework: Multimedia Project Management, Desktop Publishing, Corporate Identity Applied
Project, Internet Design and Programming, Digital Design Fundamentals, Digital Audio and Video
References
Kevin Cruickshank
Previous Manager at Staples Business Depot
752-0502
Kim Tizzard
Front-End Manager at Sobeys
Yvette MacDonald
Minitrail Community Centre Coordinator
902-***-**** ext 2010
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