IT Manager
Resume:
Mark Smith
Riverside, IL *****
************@*****.***
IT Manager
Highly self-motivated and goal-oriented professional with over 15 years
combined experience in advanced network and computer diagnostics.
Excellent problem-solving and abstract thinking skills with proven ability
to identify a problem, analyze possible solutions, and determine the best
course of action to meet stated objectives.
Technical Experience
Operating systems: Windows 2003/2008 /2012 server, Win7, Win8, Linux and
Mac OSX
Vendors: Microsoft, Citrix, Symantec, VMware, Trend-Micro, Adobe, Shortel,
Apple, Cisco, Dell, HP, Hardware: Printers, servers, workstations, Wireless
AP, storage devices, firewalls, routers and switches
Network Essentials \Apps: TCP/IP, VPN, VLAN, DNS, DHCP, AD, Exchange, WAN,
FTP, SQL, vSphere, Hyper-V, VOIP (Cisco Unified Communications Manager)
Professional Experience
9/11-present Alzheimer's Association-Chicago, IL
Sr. Manager, Information Technology
? Support IT operations that include hardware, software, network and voice
for 6 offices.
? Responsible for server configuration, management and maintenance
(physical/virtual).
? Direct technological research by studying organizational goals,
strategies and policies.
? Review contracts and make informed decisions with vendors and
contractors.
? Monitor bandwidth utilization, security and make recommendations to keep
a stable network.
? Develop, maintain, and test disaster recovery plans
? Manage operational costs with relation to purchases, maintenance and
upgrades.
? Able to clearly communicate with business and technology staff to develop
and evaluate technical
specifications.
2/08-8/11 School Health Corporation-Hanover Park, IL
Voice and Network Technician
? Program, analyze and troubleshoot problems related to telecommunication
system
? Monitor network performance and document any changes
? Develop IT procedures that allows end-users to be safe and efficient
? Responsible for firewalls, Terminal, SQL, Exchange and ISA servers
? Stage, configure desktops, terminals, laptops and peripherals
? Provide level 1 and level 2 support for all incoming technical support
requests received from internal and remote users related to hardware,
software, network and ERP issues
? Maintain Hyper-V virtual environment
8/07-10/10 Butler School District #53-Oak Brook, IL
IT Consultant (Part-Time)
? Design and support diversified networks for multiple schools
? Troubleshoot all software, hardware and network issues
? Manage Watchguard and Barracuda firewalls
? Work closely with Technology Director on grants and proposals
? Train support staff and teachers on technology upgrades
? Responsible for inventory, equipment purchases and all technical
documentation
? Maintain Active Directory, email, database, file and web servers
? Perform daily backups / restores
9/92-2/08 Tukaiz Communications-Franklin Park, IL
Project Manager / Network Administrator
? Manage multimillion dollar digital print projects for State Farm
? Pioneer innovative team to create techniques to expedite workflow,
simplify processes and reduce operating cost
? Complete all projects within contracted periods
? Develop project plans, schedule and hire staff
? proficiently installed software, hardware, and upgrades
? Maintained daily archives
? Retained inventory and purchased high-end equipment.
? Responsible for FTP and E-mail services
? Restored files utilizing Backup Exec and ARCserve for Windows NT/2000
Certifications
? Network+
? A+
? MCSA \ CCNA (pursuing)
Education
? BA Computer Science, Robert Morris University
Chicago, IL
? A.A.S. Computer Information Systems, Triton Community College
River Grove, IL
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