Customer Service Manager

Barbara J. Bonam

**** ****** ******, *****, **** 44301 phone: 234-***-****

OBJECTIVE: To further pursue a career that will utilize my skills and experience in an

organization that allows for professional growth.

WORK EXPERIENCE:

PEARLE VISION - CUYAHOGA FALLS,

OHIO LICENSED OPTICIAN (12/2000-06/09/2014)

)

•Duties Include, but not limited to, booking exams, dispensing and selling

eyeglasses and contact lenses.

•Making files and keeping file room neat and in order.

•Finishing time cards and entering payroll at times.

•Light bookkeeping.

•Entering mdse and orders into computer.

•All around assistance to store manager.

THE EYEGLASS FACTORY - CUYAHOGA FALLS, OHIO

LICENSED OPTICIAN / STORE MANAGER (8/1993-12/2000)

(Company closed)

•Proved interpersonal skills and talents for dealing effectively with customers,

•Promoted to manager in January of 1997.

•Responsible for overseeing the daily operation of the optical department.

Including training employees in procedure and policy, scheduling,

monitoring accounts receivable, inventory and clerical.

•Involved in all aspects of customer care, encompassing add-on sales.

Problem solving/troubleshooting and dispensing of products.

US VISION / ROYAL OPTICAL - MONTGOMERY WARD / JC PENNY

OHIO LICENSED OPTICIAN / OPTICAL MANAGER (11/1992-8/1993)

•Responsible for managerial duties associated with the operation of a

department store optical department.

•Dealt with customers on an individual basis to help them meet their visual

needs.

CO-OP OPTICAL - TALLMADGE, OHIO LICENSED OPTICIAN

(9/1991-10/1992)

•Served as a full-time dispensing optician.

•Duties included tagging frames, entering frame stock into computer system,

ordering supplies for lab tinting, expediting orders to the main lab, and

verifying incoming spectacle orders.

•Additional responsibilities included; serving as receptionist, scheduling,

collection of payments and insurance billing.

D.O.C. OPTICAL - AKRON, OHIO

APPRENTICE OPTICIAN / LICENSED OPTICIAN (8/1989-9/1991)

•Successfully obtained ABO certification and state license for opticians.

•Responsible for finishing lab work, dispensing of eyewear, order entry into

computer system, ordering both lab supplies and spectacle

accessories.

MAY COMPANY - AKRON, OHIO SALES ASSOCIATE (9/1984 -8/1989)

•Responsible for assisting customers in selection of merchandise, checking in

stock orders, merchandise maintenance, cashier.

TACO BELL - AKRON, OHIO

SHIFT MANAGER (1/1980 TO 7/1984)

•Promoted based on merit to the position of shift manager.

•Duties included; food preparation, front line, customer service, task

assignments, book keeping, closing the store.

EDUCATION:

AKRON NORTH HIGH SCHOOL - AKRON, OHIO

ADDITIONAL INFORMATION:

State Licensed for spectacle dispensing.

Lab experience in finishing, tinting, grooving and spectacle assembly.

Working knowledge of contact lenses.

REFERENCES:

Available on request.

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