Customer Service Electrical
Resume:
MATTIA GLENN
**** ***** ** * Gastonia, NC ***** * 704-***-**** * *.*******@*****.***
CAREER SUMMARY
A passionate and professional electronic technician experienced in installations, troubleshooting,
and repairing electronic devices such as computers, audio/video, etc. A dynamic leader with proven
success in designing/building electrical instrumentation systems and interpreting data from multiple
internal systems and specializing in responding to high demands in a fast paced technical
environment while managing multiple projects and responsibilities.
EDUCATION
ECPI University March 2014
B.S. Electronic Engineering Technology
Major Coursework includes: Circuit Analysis, Computer Applications, Computer Configuration,
Data Communications, Networking, Digital Communications, Electric Circuits, Industrial
Applications, Logic & Design, Network Security, Robotics, Semiconductor Devices, Web Interface
Design and Wireless Security
TECHNICAL SKILLS & TRAINING
Electrical Systems & Controls Installations & Maintenance Customer Service
AC/DC Electronics Troubleshooting Schematics
Assembly Quality Inspection Testing
PLC’s Microprocessors Microcontrollers
Gauges SAP AutoCAD
Microsoft Office PC Technology Repairs
VOLUNTEER EXPERIENCE
Scrub-Up
Computer Technician (PNR) Gastonia, NC January 2010 – Present
• Troubleshooting, testing, and make repairs to computers/audio/video.
• Monitor and evaluate the conditions of existing systems and make necessary
recommendations for further improvements.
PROFESSIONAL EXPERIENCE
TE Connectivity (Formerly Tyco Electronics)
Bill of Process (BOP) Intern Rock Hill, SC June 2014 – September 2014
• Cultivate, organize, and interpret data from various internal systems in order to produce
accurate documentation on complex processes within the Electrical Assembly Department.
• Communicate with other departments (Logistics, Engineering, Materials, etc.) in order to
gather data concerning different types of automated machines utilized to make electrical
connectors.
• Successfully document activities utilizing SAP, AutoCAD, and Excel.
Hughes Behavioral INC
Para Professional Gastonia, NC April 2010-June 2014
Comserv INC
Para Professional Gastonia, NC February 2008-April 2010
Support INC
Para Professional Gastonia, NC October 2006-February 2008
• Assisted client for 8 years with daily improvements such as maintaining structure to achieve
goals.
• Provide information or refer individuals to public or private agencies or community services
for assistance.
• Consult with supervisor concerning programs for individual families.
• Transport clients to appointments and from appointments.
• Establish and maintain relationships with other agencies and organizations.
• Administer personal care or personal hygiene assistance.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the
client's needs and plan for continuing services.
Piedmont Airlines
Customer Service Agent Charlotte, NC February 2002-October 2005
• Provided excellent verbal and written customer service
• Assisted with disabled passengers to ensure flight connections
• Utilized Sabre to create proper documentation
• Assists passengers with check-in procedures, including tagging baggage and issuing
boarding passes
• Sells tickets, processes ticket changes, creates and books reservations.
• Ensures FAA, Company and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Facilitates the passenger boarding process.
• Followed standard procedures during overbooked, irregular flights and denied boarding
situations. Solicits volunteers to free up seats, re-accommodates passengers by booking
alternative flights and provides travel vouchers.
• Manage gate operations and flight close-outs.
• Organize the safe loading and unloading of our customers on and off the aircraft.
• Customer interaction - seat assignment, issue boarding passes.
• Handle customer questions with professionalism.
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