Customer Service Representative

SHARON MARTINEZ

**** *. ***** ***. #***, LAS VEGAS, NEVADA 89119

(281) 740- 9292 **************@*******.***

CUSTOMER SERVICE REPRESENTATIVE

PRESENTING PHENOMENAL SERVICE, CREATING OUTSTANDING CONNECTIONS, PROBLEM SOLVING, CONTINUANCE

OF CUSTOMER-FOCUSED COMMERCE

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DRIVEN CUSTOMER SERVICE PROFESSIONAL KNOWLEDGEABLE IN HOSPITALITY AND HEALTHCARE ENVIRONMENTS

SKILLFUL IN LISTENING TO CLIENT NEEDS

STRIVES TO SOLVE CLIENT GRIEVANCE ISSUES

ADEPT IN PRODUCTIVE COMMUNICATION WITH CLIENTS FROM VARIOUS CULTURES

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EMPLOYMENT

NORTH VISTA HOSPITAL 11/2013 - PRESENT

LAS VEGAS, NEVADA

ENVIRONMENTAL SERVICES AIDE

DUTIES: PERFORM TERMINAL CLEANING PROCEDURES OF PATIENT ROOMS AND PREPARE ROOMS

FOR NEW OCCUPANTS

GRANDVIEW MARKETING 03/2013 - 10/2013

LAS VEGAS, NEVADA

HOST

DUTIES: GREET GUESTS, CONFIRM TOUR SCHEDULES, AND VERIFY GUESTS CREDIT INFORMATION

CLEAR LAKE REGIONAL HOSPITAL 01/2010 - 02/2013

WEBSTER, TEXAS

OPERATING ROOM AIDE

DUTIES: TRANSPORTED PATIENTS TO VARIOUS AREAS OF HOSPITAL, SANITIZED SURGICAL ROOMS

AFTER SURGICAL CASES, ANSWERED PHONE CALLS PERTAINING TO SCHEDULED SURGERY DATES AND

TIMES, AND ASSISTED MEDICAL STAFF WITH SCHEDULING SURGICAL CASES

CLEAR LAKE REGIONAL HOSPITAL 10/2006 - 12/2009

WEBSTER, TEXAS

FOOD AND NUTRITION REPRESENTATIVE

DUTIES: EXAMINED DIET ORDERS AND MENUS, PROCESSED ALL PATIENT MEAL REQUESTS BY

PHONE, AND ENTERED ALL NEW DIET REQUESTS AND CHANGES INTO COMPUTER SYSTEM

TRIUMPH HEALTHCARE 05/2005 - 09/2007

WEBSTER, TEXAS

UNIT CLERK

DUTIES: GREET PATIENTS, VISITORS AND MEDICAL STAFF, ANSWER PHONE CALLS TO RELAY

MESSAGES FROM PATIENTS, VISITORS AND MEDICAL STAFF, RECORD PHYSICIAN’S ORDERS AND

INSTRUCTIONS REGARDING PATIENT’S MEDICAL AND DIETARY DATA ON TO PATIENT CHARTS AND

MAINTAIN MEDICAL RECORDS

EDUCATION

AMERICANINTERCONTINENTAL UNIVERSITY, 2012

A/A, BUSINESS ADMINISTRATION

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