Customer Service Technician

Nancy Berkheimer

Palmdale, CA

*********@*****.*** - 661-***-****

WORK EXPERIENCE

Certified Pharmacy Technician

Vons Pharmacy - Palmdale, CA - November 2010 to June 2014

Responsibilities

Prescription processing, filling, and delivery to patient/customer. Communicating with administrative personnel,

nurses, and physicians. Receive telephone and in-person orders for refills and prescription. Customer

service and cash register. Maintaining inventory. Insurance billing, prior authorizations, and TARS. Prepared

compounded medications.

Accomplishments

I maintained good communication ethics with patients and co-workers. I gained trust from patients knowing

they were receiving proper medications and advise.

Skills Used

I have good communication skills and work ethics. I pay very close attention to properly dispensing and filling

prescriptions.

Certified Pharmacy Technician

Desert Drugs - Lancaster, CA - April 2004 to October 2009

Responsibilities

Prescription processing, filling and delivery to patient/customer. Maintain narcotic control and drug inventory.

Communicating with administrative personnel, nurses, and physicians. Prepared compounded medications.

Received telephone and in-person orders for refills and prescriptions. Replenishing of drugs and accurate

medication records for Pac-Med machine. Bubble packaging of medications. Packaged board and care facility

medications using Pac-Med machine. Maintained MARS and daily orders for charts of patients medications.

Customer service and cash register. Insurance billing, prior authorizations, and TARS

Accomplishments

I maintained a trusting and honest relationship with patients/customers.

Skills Used

I maintained good and honest work ethics. I pay close attention to typing, filling, dispensing prescriptions.

Certified Pharmacy Technician

Burns Pharmacy - Lancaster, CA - October 2003 to April 2004

Responsibilities

Filling and typing prescriptions. Answer phones. Communicating with administrative personnel, nurses, and

physicians. Compounding medications. Customer service.

Accomplishments

I maintained good and honest relationship and communications with patients/customers.

Skills Used

I maintained good and honest work ethics. I pay close attention to typing, filling and dispensing prescriptions.

Certified Pharmacy Technician

Desert Pharmacy - Lancaster, CA - 1986 to October 2003

Responsibilities

Prescription processing, filling and deliver to patient/customer. Maintained narcotic and drug inventory.

Communication with administrative personnel, nurses, and physicians. Prepared compounded medications.

Received telephone and in-person orders for refills and prescriptions. Customer service and cash register.

Accounting. Insurance billing, prior authorization, TARS. OTC inventory and ordering.

Accomplishments

I maintained good and honest relationship and communications with patients/customers.

Skills Used

I maintained close attention to typing, filling and dispensing prescriptions. I also demonstrated leadership skills,

as I was manager of store. I demonstrated good and honest work ethics.

Pharmacy Clerk

Don Hertel's Pharmacy - Palmdale, CA - June 1982 to September 1986

Responsibilities

Answer phones. Communicating with administrative personnel, nurses, and physicians. Customer service and

cash register. Insurance billing.

Accomplishments

I gained trust and good communication skills with customers.

Skills Used

I demonstrated communication skills and good work ethics

CERTIFICATIONS

Californica State License Pharmacy Technician

April 1996 to April 2016

Pharmacy Technician Certification Board Certified Pharmacy Technician

November 1998 to November 2015

ADDITIONAL INFORMATION

Professional Compounding Corporation of America attended April 15-20, 2007

Compound training. Certification of Completion

Gallipot Compounding Seminar November 2004 8 hour seminar

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